Never delivered
Miinto didn't inform me about the fact that the package couldn't be delivered by UPS, didn't accept to change the address of arrival so that I could get it somewhere else, and now the package is currently being returned to Italy where it was sent from.
This is outrageous that I ordered it in the first days of december and won't be able to have the chrismas presents for my close ones.
Update : it's never going to be delivered and will not be payed back totally!!
They're just scammers don't ever buy from them
Reply from Miinto France
Dear Florentin,
Thank you for sharing.
I'm sorry you experienced problems with the delivery of your package. We understand this can be frustrating.
However, please note that we do not receive a message from UPS when there are problems or delays in delivery. However, you should have received updates from UPS via text message and email.
When I check the shipment, it seems that the driver were missing some information in order to deliver your package. Unfortunately, I don't know what this was specifically.
Anyhow I do see that the amount was refunded the same day the package was returned to our partner.
We apologize once again for the inconvenience, but hope for your understanding.
Have a great day.
Kind regards,
Sarah, Miinto Customer Success.