Update: it appears that getting a loan with Lendology makes it impossible to remortgage your property because of the title restriction they place on your property. My mortgage broker can’t find a mort... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
I would so highly recommend. It’s been a huge relief to deal with a company that really does have ‘heart and mind’. Being a landlord can often mean having to jump through hoops when borrowing money an... See more
Company replied
Superb service. Lendology made the usually frightening experience of taking out a loan completely pain-free and satisfying. Their supportive team helped us every step of the way in affording and... See more
Company replied
Verified
We had a problem at home requiring immediate repair. We contacted Lendology and could not have been more happy we did. Our loan was completed extremely quickly efficiently and simply Ellie was wonderf... See more
Company replied
Company details
Written by the company
Lendology CIC is not your typical lender. This innovative B Corp, social enterprise lender is fully regulated by the Financial Conduct Authority and is transforming how homeowners access finance. Working in collaboration with local councils, Lendology offers a diverse range of financial solutions to meet various needs, including home repairs, improvements, adaptations, energy efficiency enhancements, and renewable technology installations. What sets Lendology apart is their commitment to financial inclusion. We take the time to view each client as an individual, making lending decisions not based on their credit score or financial history but their ability to afford the loan repayments in the context of their personal financial circumstances. * Since its establishment in 2005, Lendology CIC has disbursed over £22 million in council capital, revolutionising conventional lending practices and enriching homes and lives through affordable finance. Lendology CIC's dedication to transparency and accountability is evident through its Impact Reports. These reports provide insights into their contributions to the community and the environment, highlighting the positive impact they make in the lives of individuals and communities. Lendology CIC is more than a lender; it's a catalyst for change, providing responsible, inclusive lending for homeowners. Lendology CIC is a community interest company limited by guarantee, registered in England, company number 4512225. Registered address: Heatherton Park Studios, Bradford on Tone, Taunton TA4 1EU. Lendology CIC is authorised and regulated by the Financial Conduct Authority (675263) for credit regulated activities. * Representative Example (4% fixed interest rate, Representative 4.2% APR). Loans are subject to status and are typically protected by a Title Restriction. Borrow £5,000 over 60 months, £92.08 monthly repayments. Total amount repayable = £5,544.96, including £20 fee for registering the Title Restriction against your property at the Land Registry. The £20.00 fee is only payable if a loan is agreed by Lendology and you decide to proceed with a loan. We do not charge interest on the fee. A Title Restriction means that you may not be able to sell your home without our permission unless the loan is fully repaid. This is a financial promotion approved by Lendology CIC. Missing payments could affect your credit rating and ability to obtain credit in the future.
Contact info
Heatherton Park Studios, TA4 1EU, Taunton, United Kingdom
- 01823 461099
- loans@lendology.org.uk
- lendology.org.uk
4.4
Excellent
119 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Can’t get a mortgage because of Lendology loan
Update: it appears that getting a loan with Lendology makes it impossible to remortgage your property because of the title restriction they place on your property. My mortgage broker can’t find a mortgage because the Lendology restriction even though there is a massive amount of equity in the house. My only option to get a mortgage is to pay off the Lendology loan. I honestly wish I hadn’t bothered with Lendology. It would have been less hassle just getting a personal loan out or remortgage first.
April 2, 2025
Unprompted review
Reply from Lendology CIC
Dear Clair, thank you for your comprehensive feedback. We appreciate your feedback on the scheme including how straightforward it has been to apply.
I am sorry that the EPC requirement regarding the second loan was not made clear to you, and we have now reviewed our customer communications to remedy this for future customers.
I also believe that we have now resolved your complaint offline to your satisfaction but do please get in touch if there is any further support we can provide you with your loan accounts.
Advertisement
Verified
Verified
100% Top Notch👌
Superb service. Lendology made the usually frightening experience of taking out a loan completely pain-free and satisfying.
Their supportive team helped us every step of the way in affording and building our beautiful new kitchen.
We can't thank Shannon and the team enough for their patience and understanding whilst we took our time scoucing both our first rate kitchen and fitters.
They made the process a delight. We couldn't have hoped to afford our dream kitchen without their ongoing support.
They've helped us turn our ordinary little apartment into a fabulous comfortable home.
May 23, 2023
Unprompted review
Reply from Lendology CIC
Thank you for sharing your wonderful experience with Lendology! We're thrilled to have been part of making your kitchen dreams come true and transforming your apartment into a comfortable home, especially with Shannon's dedicated support along the way. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Verified
Brilliant
Very helpful, willing to do their best for us. Efficient and accommodating in unusual circumstances.
Can't say more than brilliant.
March 21, 2024
Advertisement
Brillant again
Harriet at lendology has been absolutely brilliant (again). This is the second time we have worked together. They always answer the phone, respond to emails quickly. Very polite while providing a very professional service. I couldn't recommend them enough.
February 22, 2024
Unprompted review
Reply from Lendology CIC
Hi Mark,
Thanks for taking the time to leave some feedback. We're glad you found both times you've worked with us satisfactory, and found our team polite and professional!
I've passed your feedback onto our Delivery Team.
Verified
Reply from Lendology CIC
Hi Brian,
Thank you for the great feedback! We're glad you found us helpful and supportive!
I've passed your feedback onto our Delivery Team.
Verified
Professional, informative and friendly, REALLY good!
For those who unfortunately become disabled/unable to continue work lendology are really helpful.
Standard applications for a loan from banks (who I have accounts/mortgage for 18 years +) proved unsuccessful. The rates are far higher and customer service does not accommodate those whose circumstances have changed for the worse despite being able to repay a loan at a manageable rate.
Lendology provide a human, friendly and informative service. Recommended. Really good. They communicate at every level ensuring the process is made clear.
Lendology have changed my life in the sense I am now able afford a new and much needed roof on the house/home I intend to live in for the rest of my life. Thanks!!
March 8, 2024
Reply from Lendology CIC
Hi Andy,
We're so glad to hear that you had such a positive experience with us! We make it our mission to provide friendly and informative information, through every step of the process; and it's great to see that's been reflected in your review.
I've passed your kind words onto the rest of our team, who'll appreciate it greatly!
Verified
Advertisement
Verified
Reply from Lendology CIC
Hi Betty,
Thanks for leaving the time to give us feedback. We're glad you found our services satisfactory.
I've passed your feedback onto our team.
Verified
Brilliant!
So friendly, non judgemental, helpful and communicative. Got a loan for a new roof with excellent rates. Trustworthy and safe.
February 15, 2024
Reply from Lendology CIC
Hi there,
Thank you for leaving some much appreciated feedback! We're glad you had such a positive experience with us!
I've passed your kind words onto our team.
Verified
Excellent service
Every member of staff that I spoke to was extremely helpful and understanding , gentle and clear.
They were focussing on the priority of getting the hole in the roof fixed in a timely way so that our tenants are not inconvenienced or worried.
January 31, 2024
Reply from Lendology CIC
Hi Gill,
Thank you for your feedback. We're glad you found our team to be extremely helpful in making the loan process simple and easy to understand.
I've passed your feedback onto our team.
Verified
They have been a god send to us this is…
They have been a god send to us this is the 3rd they have helped us don't know what we would have done without there help
January 23, 2024
Reply from Lendology CIC
Hi Kim, thank you for leaving the time to leave some much appreciated feedback.
We're ecstatic you found our service satisfactory, and I've passed your very kind feedback onto our whole team.
Advertisement
Verified
Fantastic process could not have been easier
Shannon could not have been easier to deal with. Thank you for making the whole process so easy :-)
January 16, 2024
Reply from Lendology CIC
Hi Sarah, thank you for taking the time to leave us some much appreciated feedback! We're glad you found our process easy, I've passed your feedback onto Shannon and the Team.
Verified
veyr responsvie and easy to work with
January 11, 2024
Reply from Lendology CIC
Thank you for your feedback Jason,
At Lendology we pride ourselves on providing a quick and easy service, and we’re glad to hear you found it adequate. I’ve passed your feedback onto our team.
Verified
Lendology have been amazing
Lendology have been amazing. Shannon has been communicative, supportive and professional all the way through the process.
January 3, 2024
Reply from Lendology CIC
Hi Kathryn,
Thank you for leaving some much-appreciated feedback! We’re glad you found the process professional and supportive – I’ve passed your kind words onto our Team!
Verified
Very professional and efficient team.
December 19, 2023
Reply from Lendology CIC
Thank you for leaving some much-appreciated feedback! At Lendology, we pride ourselves on providing a professional and efficient service.
We’re extremely happy to hear that you’ve found it to be so, and I’ve passed your kind words onto our team.
Advertisement
Verified
Highly recommended
The process was clear and accessible from the first contact to decision stage and all the staff refreshingly and reassuringly human and professional. Would highly recommend this community initiative
December 12, 2023
Reply from Lendology CIC
Hi Lynne, thanks for leaving some much-appreciated feedback. We try to make our process as clear and accessible as possible, and we’re glad to hear that you found it so. I’ve passed your feedback onto the Delivery Team.
Verified
Loans for home improvements. The loans and process and paperwork and…
The loans and process and paperwork and variety of payment methods were explained to me well. The only negative was that there were some delays from both Lendology and East Devon Council which made the whole process unnecessarily lengthy. This has caused a delay in getting some work done as lead-in times have been extended.
November 27, 2023
Reply from Lendology CIC
Thank you for leaving some much appreciated feedback, Mr Lewis. We’re extremely pleased to hear that you found the process and paperwork clear to understand during your application process. We’re sorry to hear about the delays, if you would like to discuss this with us in more detail, do please get in touch.
Verified
Obtaining a loan for building works rks
The company was bright and helpful and respectful. I was slow to adjust to the technology but they fitted their practice to my limitations. There were delays also because of the involvement of two other parties.
October 24, 2023
Reply from Lendology CIC
Dear Mr Mass, thank you for taking the time to leave us feedback. We are pleased you found our team respectful and that we were able to support you through the process. I am sorry to hear about the external delays, if you would like to discuss this with us in more detail, do please get in touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.