United Kingdom
Review of Lilah & Mae London
Received a coat with a broken zipper, tried to ask for refund but the email address is invalid! Fraudulent company! Coat is also terrible, as thin as a bin bag but advertised as warm and cosy! Also saw same item on Shien (cheaper there!) Do not buy from this company!
Review of AIT Home Delivery UK Ltd
Friendly guys delivering and did manoeuvre massive box through my house with kindness. However communication wasn’t good- was emailed to say deliveries running an hour late. So I rearranged my family who were waiting in. Then I was called to say they’d be delivering in an hour- I asked my family to return. Family stayed for the hour but no delivery! Called the delivery guys- no answer. Family had to leave for appointments so I rushed out of work. Delivery came 50 mins after I returned. All the contradictory emails and calls are confusing and inaccurate
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Review of Joanie
As a company great clothing, accurate delivery time. I bought a lovely dress, went to try it on and the mid stomach button flew off before it was even on me! Had to keep it as I’ve broken it, expensive mistake!
Reply from Joanie
Hi There,
Thank you for your feedback. We're glad to hear you were pleased with our clothing and delivery service. However, we're sorry to learn about the issue with the dress.
Quality is important to us, and we regret any inconvenience caused. Please reach out to our customer service team at hello@joanieclothing.com so we can address this issue promptly and find a solution.
Thanks again,
Customer Service Manager
Review of Lendology CIC
So friendly, non judgemental, helpful and communicative. Got a loan for a new roof with excellent rates. Trustworthy and safe.
Reply from Lendology CIC
Hi there,
Thank you for leaving some much appreciated feedback! We're glad you had such a positive experience with us!
I've passed your kind words onto our team.
Review of I Want Wallpaper
Great looking wallpaper for feature alcoves. Easy to put up even on my own, good quality.
Arrived promptly
Reply from I Want Wallpaper
Thank you for your 5 star review. We are pleased to hear that your parcel arrived promptly and safe!
We hope to see you back soon!
Kind regards
I Want Wallpaper Team
Review of Oasisfashion
Review of Pharmacy2U Ltd
Unreliable and impossible to contact by phone. Very upset with the company. Waited ten days for my weekly prescription to be sent. Suffered terrible withdrawal symptoms as a result. Have now stopped my account.
Reply from Pharmacy2U Ltd
Good Morning
Thank you for your review and your recent emails regarding this matter.
I am sorry you have been unable to get through to us on the telephone recently, we have been experiencing higher than usual call volumes and do have a number of new starters in training at the moment and this should resolve the issue over the next few weeks.
We do usually ask you to order when you get down to your last 7 days worth of medication, the reason for this, is that it can take up to 48 hours for your GP to authorise your prescription, longer in some cases. Once the prescription is received electronically we send the medication by Royal Mail 48hour tracked service and if a weekend falls in between this can delay your medication.
When you placed you order with us on Sat 27th October, we dispatched this to you on 30th October and delivery should have been made within 48 hours.
I am sorry to hear you have decided to no longer continue with our service and do hope you will reconsider your decision in the future.
Kind regards
Vivienne
Review of Scorpion Shoes
Really hard to exchange my shoes, the service costs more than scorpion shoes advertises and , with no printer, I'm struggling to get a returns label. Lovely shoes (just too small) and fast delivery from scorpion, very disappointing returns procedure.
Reply from Scorpion Shoes
Hello Banner
Sorry to hear your concerns over the Collect+ service. The cost is as stated on our website/invoices. If you are unable to print a returns label then Royal Mail is the choice for most of our customers. I agree returning anything to anyone is inconvenient but we try and make it as painless as possible.
As you did not give your full name I was unable to look into your order/return. Is everything sorted now?
Kind regards, Ed
