Update: it appears that getting a loan with Lendology makes it impossible to remortgage your property because of the title restriction they place on your property. My mortgage broker can’t find a mort... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
I would so highly recommend. It’s been a huge relief to deal with a company that really does have ‘heart and mind’. Being a landlord can often mean having to jump through hoops when borrowing money an... See more
Company replied
Superb service. Lendology made the usually frightening experience of taking out a loan completely pain-free and satisfying. Their supportive team helped us every step of the way in affording and... See more
Company replied
Verified
We had a problem at home requiring immediate repair. We contacted Lendology and could not have been more happy we did. Our loan was completed extremely quickly efficiently and simply Ellie was wonderf... See more
Company replied
Company details
Written by the company
Lendology CIC is not your typical lender. This innovative B Corp, social enterprise lender is fully regulated by the Financial Conduct Authority and is transforming how homeowners access finance. Working in collaboration with local councils, Lendology offers a diverse range of financial solutions to meet various needs, including home repairs, improvements, adaptations, energy efficiency enhancements, and renewable technology installations. What sets Lendology apart is their commitment to financial inclusion. We take the time to view each client as an individual, making lending decisions not based on their credit score or financial history but their ability to afford the loan repayments in the context of their personal financial circumstances. * Since its establishment in 2005, Lendology CIC has disbursed over £22 million in council capital, revolutionising conventional lending practices and enriching homes and lives through affordable finance. Lendology CIC's dedication to transparency and accountability is evident through its Impact Reports. These reports provide insights into their contributions to the community and the environment, highlighting the positive impact they make in the lives of individuals and communities. Lendology CIC is more than a lender; it's a catalyst for change, providing responsible, inclusive lending for homeowners. Lendology CIC is a community interest company limited by guarantee, registered in England, company number 4512225. Registered address: Heatherton Park Studios, Bradford on Tone, Taunton TA4 1EU. Lendology CIC is authorised and regulated by the Financial Conduct Authority (675263) for credit regulated activities. * Representative Example (4% fixed interest rate, Representative 4.2% APR). Loans are subject to status and are typically protected by a Title Restriction. Borrow £5,000 over 60 months, £92.08 monthly repayments. Total amount repayable = £5,544.96, including £20 fee for registering the Title Restriction against your property at the Land Registry. The £20.00 fee is only payable if a loan is agreed by Lendology and you decide to proceed with a loan. We do not charge interest on the fee. A Title Restriction means that you may not be able to sell your home without our permission unless the loan is fully repaid. This is a financial promotion approved by Lendology CIC. Missing payments could affect your credit rating and ability to obtain credit in the future.
Contact info
Heatherton Park Studios, TA4 1EU, Taunton, United Kingdom
- 01823 461099
- loans@lendology.org.uk
- lendology.org.uk
4.4
Excellent
119 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Excellent customer care
Excellent customer care, very efficient, looking forward to now getting my new efficient boiler - thank you Lendology
October 5, 2023
Reply from Lendology CIC
Thank you for your much appreciated feedback, Hayley! We’re glad to hear you're looking forward to your new boiler!
Advertisement
Verified
Very helpful service.
October 4, 2023
Reply from Lendology CIC
Thank you for your feedback. At Lendology, we pride ourselves on providing a quick and helpful service. I’ve passed your feedback onto our team.
Verified
The whole process has been very prompt…
The whole process has been very prompt and Efficient. All the contacts during the process had been extremely polite and understanding.
September 27, 2023
Reply from Lendology CIC
Hi Dinesh,
Thank you for leaving some much-appreciated feedback! We make it our prime objective to deliver a fast and efficient service, and we’re glad to hear that you’ve had such a positive experience with us!
I’ve passed your feedback onto our team!
Verified
A wonderful service provider
The most efficient and friendly company I’ve ever worked with.
September 11, 2023
Reply from Lendology CIC
Hi Agnieszka,
Thank you for your valued feedback. At Lendology, we make it our mission to provide an efficient service which suit the needs of our clients. We really appreciate you taking the time to leave this feedback, I’ve passed it onto our entire team!
Verified
Informative
Informative, prompt, and knowledgable service whilst remaining user-friendly! Thank you to all who helped us.
July 19, 2023
Reply from Lendology CIC
Thank you for leaving us a review! We really appreciate your feedback and are thrilled that you find our process user-friendly. Making things easy for our users is one of our top priorities.
Advertisement
Verified
The people that really make a difference
I would really recommend as each person I spoke to was absolutely lovely kind and passionate ,always not only thinking about what I wanted but the best choice for me everyone was very kind and helpful as I said I would highly recommend them to anyone that may need there assistance as they certainly make life less stressful many thanks
July 18, 2023
Reply from Lendology CIC
Thank you for leaving the time to leave us some much appreciated feedback! At Lendology, we pride ourselves on providing a simple and easy to understand service to ensure its as stress-free as possible. I’ve passed your kind words onto our team.
Verified
Everybody was really helpful and made…
Everybody was really helpful and made the process very easy
June 29, 2023
Reply from Lendology CIC
Thank you for taking the time to leave us some much appreciated feedback, Barry! We make it our mission to make the process as easy to understand as possible. I’ve passed your feedback onto the team!
Verified
Very professional and easy to talk to…
Very professional and easy to talk to aswell as uncomplicated process .Thank you
June 29, 2023
Reply from Lendology CIC
Thank you for taking the time to leave us a reply, we appreciate all feedback and pride ourselves on delivering a fast and easy to understand process!
Verified
Fantastic service
June 6, 2023
Reply from Lendology CIC
Thank you for taking the time to leave us feedback, we are pleased that you found the Lendology loan service to be fantastic!
Advertisement
Verified
The administration of the loan is very…
The administration of the loan is very clunky and stops the ability to get better quotes. So if you have a few possible builders for quotes you have to submit one to actualise the loan. This does not easily allow getting a better quote as you have to ask the contractor for a quote and if you do that more than once they begin to lose interest in the job. There is little flexibility in the way of being able to wheel and deal to get the best price due to the requirement of "We must have a quote" borg mentality. So you are reluctantly forced to take the higher quote to ensure you have enough loan to cover the costs. The loan is paid directly to the contractor which again smacks a bit of "we don't really trust you" Considering you are repaying the loan which is secured on your property it is not a pleasant feeling. You might feel like you are guilty until proven innocent with a quote and an invoice and Building control notice.
"It's public money" is the mantra if you question any of the process. Yeah I know, I pay the taxes that fund it!
The agreement amounts to about thirty pages which must be signed and returned, you can't just send the signature pages you have to send every page back. If it were not for the preferential rates, a loan company to avoid. Not responsive to customer views and very rigid in process. But when you need a loan, just gotta take the rough with the loan.
June 8, 2023
Reply from Lendology CIC
Hi, thank you for taking the time to leave your comprehensive feedback.
As you say, because we lend public money, we do need to follow a process for ensuring those funds are lent for works approved by a homeowner’s local council. This means that part of the process is to submit quote(s) for the works and invoices on completion of those works.
Whilst we appreciate that contractors are challenging to arrange due to their capacity, we have not had clients report any concerns with not getting a fair price due to requesting a quote. Having a quote is good protection to ensure that both the homeowner and the contractor are aware of the project scope and costings upfront.
Whilst we register a title restriction at the Land Registry, our loans are not secured. Our interest rate is subsidised by local councils and we work closely with our council partners to ensure a robust process is followed.
We do appreciate that our loan paperwork pack may appear to be clunky currently, however as a legal document, we have to ensure it meets regulatory requirements.
We are always looking at ways to improve and make the paperwork and process less clunky. We do offer a postal service for paperwork in an attempt to smooth the administrative burden here.
If you would like to discuss your application or loan account, do please get in touch.
Verified
Helpful fair company
James who was dealing with my case was very helpful and polite. It makes such a difference when you are not used to asking for a loan. Also all was very straight forward
June 6, 2023
Reply from Lendology CIC
Hi Ann,
Thank you for taking the time to leave some much appreciated feedback! At Lendology we pride ourselves on delivering a fast and easy to understand service. I’ve passed your kind words onto James.
Verified
Great Scheme
From the very beginning the process was faultless. Communication and help throughout from the team who were fantastic. Needed roof repairs which would not have been possible without the loan.
May 30, 2023
Reply from Lendology CIC
Thank you, your feedback is much appreciated! We pride ourselves on making the delivery process as fast and easy as possible. I've passed your feedback onto the team.
Verified
Very good service in general
Very good service in general
The only little issue to mention was time delays during approval process
May 18, 2023
Reply from Lendology CIC
Dear Milan, thank you for taking the time to leave a review. I am pleased you found the service good, and am sorry to hear that you experienced delays in the process. If you’d like to discuss your application specifically off-line, do please contact us on loans@lendology.org.uk and we can investigate this more fully for you.
Advertisement
Verified
Faultless process from start to finish
Faultless process from start to finish. Exceptional communication and guidance throughout. We highly recommend this service above other lenders it also feels nice to work in partnership with the Council/ Lendology CIC to improve our home.
April 2, 2023
Reply from Lendology CIC
Thank you so much Ryan for taking the time to leave a review, I’ve passed your kind words onto the team! We’re so happy to hear that you’ve had a great experience with us as we pride ourselves on delivering a fast and efficient service and making the process as easy as possible!
Verified
An exceptional provider
An exceptional provider.
Customer service was amazing and prompt. Friendly on the phone and through email. Fully recommend them.
March 28, 2023
Reply from Lendology CIC
Good morning Mark, thank you for the kind words, and taking the time to leave a review. At Lendology we pride ourselves on delivering a friendly and efficient service, I have passed your feedback onto the team, and we’re pleased you found our customer service adequate!
Verified
Very organised professional and helpful…
Very organised professional and helpful staff. I feel they worked hard to work out the best solution for me.
March 24, 2023
Reply from Lendology CIC
Good morning Miss Avril Gordon, thank you for taking the time to leave us a review on TrustPilot. We are thrilled to hear that you had a positive experience with our team at Lendology and that you found our team to be organised, professional, and helpful in providing you with the best solution for your needs.
At Lendology, we pride ourselves on providing exceptional service to all of our clients, and we are glad that we were able to meet your expectations.
Thank you for choosing Lendology as your financial partner. If you ever need assistance in the future, please do not hesitate to reach out to us.
Verified
Extremely helpful and efficient
I called Lendology after a recommendation from a friend/co-worker and I am so glad that I did! I had found myself with an unexpected home repair bill and honestly had no idea how I was going to pay for it at the same time I was having solar panels installed that I'd been saving for for years. Lendology agreed to lend the cost of the solar panels which meant I could use the saved money for the home repairs.
From the very first phone call they were friendly, understanding and professional. Shannon went out of her way to guide me through the process and keep me updated with the progress of my application. The rates are extremely reasonable and I had an excellent choice of repayment options.
I'm particularly impressed at the overpayment and early repayment options that exist. So much easier than dealing with a bank or a high street lender.
I'd recommend Lendology to anyone who was looking to borrow money for home repairs or improvements and I can't thank them enough for their help and advice.
March 20, 2023
Reply from Lendology CIC
Thank you for taking the time to leave us such a fantastic review Kathy! We are thrilled to hear that you had a great experience with Lendology and that we were able to help you with your unexpected home repair bill and solar panel installation.
We have passed your kind comments onto Shannon and we're also glad to hear that you appreciated our overpayment and early repayment options - we always strive to make the borrowing process as easy and stress-free as possible.
Thank you for recommending Lendology to others looking to borrow money for home repairs or improvements. It means a lot to us that you trust and value our services.
If there's anything else we can do to assist you in the future, please don't hesitate to get in touch. We're always here to help.
Advertisement
Verified
Reply from Lendology CIC
Hi Gavin, thank you for taking the time to leave a review. At Lendology, people make lending decisions for people, and we pride ourselves on being approachable and efficient.
Verified
Reply from Lendology CIC
Thanks for your review! At Lendology we always strive to make our communications as clear and efficient as possible, and its great to hear that you had a positive experience.
A great service
Sedgemoor District Council and Somerset West and Taunton Council was one of the original key partners along with Bristol City Council and Lendology in setting up the loan scheme approx. 15 years ago. The products were devised to assist vulnerable, low income households to access affordable low interest loans which many lenders on the high street would not have entertained. Lendology have stayed true to the products and their ethos in supporting our vulnerable clients to get the help they need to undertake essential repairs to their home so that they can remain safe, warm and secure in the knowledge that they can afford to repay their loans. Avoiding further disrepair to the property and falling foul of loan sharks. Lendology also work alongside Somerset's preferred Home Improvement Agency Somerset Independence Plus (SIP). SIP support clients by surveying the home, preparing schedules of work, finding good contractors and overseeing the work financed by the clients loan through Lendology. The partnership of Lendology and SIP providing a 360 service for the client, taking the hassle away. I highly recommend Lendology for their products, customer service and support to our residents in Sedgemoor and Somerset West and Taunton.
February 13, 2023
Unprompted review
Reply from Lendology CIC
Hi Christian, thank you for your feedback. Its fantastic to be able to support homeowners across Somerset with a wide range of solutions. We pride ourselves on being a lender where our people make decisions for people and its great that you have seen the benefit of our approach over the last 15 years.
The team at Somerset Independence Plus provide an excellent service, particularly where people are unsure how to go about a home repair or adaptation project.
We look forward to the partnership developing over the coming years!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.