Loan.co.uk Reviews 2,260

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its smoothness and efficiency. Consumers appreciate the friendly and professional staff, who are commended for their helpfulness and knowledge. People felt supported throughout the entire process, with many expressing gratitude for the clear guidance and regular updates they received. The positive experiences extend to the company's app and the overall value for money. Reviewers found the app easy to use and appreciated its role in facilitating communication. Consumers also felt they received good rates and that the company took the necessary steps to ensure affordability. The customer service team is frequently mentioned for going above and beyond to address any issues and provide exceptional support.

Based on these reviews

Rated 5 out of 5 stars
Verified

From my initial call with Darren, the protection call with Lilly and the re-mortgage being organised by Kari & Ryan (inc colleague) to the actual offer took only 3 weeks. I found this company (Loan.c... See more

Rated 5 out of 5 stars
Verified

Excellent service! I was assisted by Ali, and we managed to get my mortgage sorted in under an hour. He walked me through several options with different interest rates and product fees, gave me time t... See more

Rated 5 out of 5 stars
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What can I say!!! Wow wow wow! Absolutely amazing process from my initial call with Greg and then having for case manager as Lucy Williams who was absolutely fantastic. Initial call to funds receive... See more

Rated 5 out of 5 stars
Verified

Made the whole process very simple. Regular contact keeping us appraised of the whole process and always friendly and helpful whenever we had any queries. Also quite happy to give us the facts w... See more

Rated 5 out of 5 stars
Verified

Both Ian and Steven have been amazing throughout the process, from initial advice all the way through to receiving our mortgage offer. They have kept us updated all the way through which we really app... See more

Rated 5 out of 5 stars
Verified

Had a great experience with Loan.co.uk. From my initial call to funds being released less than 2 weeks. Great experience all round and really helpful app to upload and communicate with the team.... See more

Rated 5 out of 5 stars
Verified

I found Loan .co. UK on line The moment started within 10 mins of a conversation , friendly good communication by James, who after 24 hours we were appointed Suzannah who handled our case in a prof... See more

Rated 5 out of 5 stars
Verified

I cannot thank Joanne enough for all the help and support she gave us throughout our loan process. From start to finish she was absolutely amazing – professional, understanding, and incredibly... See more

Rated 5 out of 5 stars
Verified

We had such a positive experience with Loan.co.uk. Sharn was absolutely brilliant - she kept us fully informed throughout and, most importantly, never made us feel like second-rate citizens. After a b... See more

Rated 5 out of 5 stars
Verified

Our experience with Loans.co.uk was fantastic , Robert C found our lender and walked us through every step of the application. Even though there were a few hold ups and requests by the lender for more... See more

Rated 5 out of 5 stars
Verified

Very easy and hassle free to deal with if am ever in need of any loan or mortgage i will definitely contact loan.co.uk again. Rhiann Robertson went above and beyond to help us through our process from... See more

Rated 5 out of 5 stars
Verified

Really easy process from application to receiving our full offer. Jamie and Kari kept us up-to-date every step of the way and were quick to respond to any queries we had. Thanks very much.

Rated 5 out of 5 stars
Verified

Steven at loan co was very helpful and able to broker our mortgage application without fuss. Gathering all the application information required even though we did not have it readily available and per... See more

Rated 5 out of 5 stars
Verified

Aaron and Sariah have been amazing throughout this transaction. So friendly and helpful. Great communication from start to finish. Explained the process clearly. The whole process took about 4 weeks... See more

Rated 5 out of 5 stars
Verified

Sariah is an absolute star. Friendly, understanding and supportive. Thank you so much for working so hard to get us what we wanted. Fantastic staff from start to finish. Would highly recommend and In... See more

Rated 5 out of 5 stars
Verified

What an amazing experience from start to finish, completed our loan in 2 weeks, with no hassle at all. Matthew was absolutely amazing , constant communication with his friendly and experienced... See more

Rated 5 out of 5 stars
Verified

I cannot recommend Loan.co.uk highly enough! I have received a fantastic service and cannot thank Robert Coy and Faye Pinkstone enough. They both guided me through the process from beginning to end. P... See more

Rated 5 out of 5 stars
Verified

Connor and James were excellent. Helpful, knew their stuff and very efficient. When i initially made the call i was really sceptical that anyone could help as I have tried so many times before but Con... See more

Rated 5 out of 5 stars
Verified

Rob & Kym were fantastic, they were supportive no judgement of our situation and ensured we were informed and supported all the way ! Another company advised us they were unable to be our broker beca... See more

Rated 5 out of 5 stars
Verified

First class personal service over a very protracted period that has taken 10 months thus far. The delay has been because our vendor is very slow to respond and appointed a conveyancing factory PCS leg... See more

Rated 4 out of 5 stars
Verified

Overall good and efficient and quick. Didn’t originally explain our loan was more like a mortgage and secured on the house, and didn’t ask for everything that the lender wanted initially, but all sort... See more

Rated 5 out of 5 stars
Verified

Would recommend loan.co.uk. They are professional, easy to talk to and clear throughout the process. They make things so much easier through what can be really difficult processes and help you get wha... See more

Rated 5 out of 5 stars
Verified

Really super smooth service, Jo initially as our adviser was brilliant and Abby our case manager was a star. Fabulous communication throughout and both gave 5* customer service. Would recommend, so si... See more

Rated 5 out of 5 stars
Verified

Very helpful and informative service from the very start. Guided us all the way through and responded to queries very quickly. Thanks to all the team that helped us.

Rated 5 out of 5 stars
Verified

Before applying for the loan I felt extremely embarrassed about my situation, however that was immediately to bed when i spoke to Gregg. He was incredible and spoke to me like a normal person, no judg... See more

Rated 5 out of 5 stars
Verified

I'd like the quick response from Kari (Loan.co.uk) comparing lowest mortgage price of Natwest and Halifax for me, and no charges on staying the same Lender, unless I do extra loan.

Rated 5 out of 5 stars
Verified

From beginning to end this was a very straightforward process . Everyone involved was friendly and professional. My life just got easier too with 50% less monthly outgoings . I can now enjoy life a... See more

Rated 5 out of 5 stars
Verified

Needed a re- mortgage deal so filled in a few online forms with various online borrowers. Within 24 hours was contacted by Loan.co.uk. Spoke with them, discussed my needs in addition to cost... See more

Rated 5 out of 5 stars
Verified

I have never had a mortgage before.I found the experience easy to follow and was helped every step of the way by Ryan and Steven . Thank you .

Rated 5 out of 5 stars
Verified

Team were very knowledgeable and helpful. Easy to work with and kept me updated all through the process. Excellent customer service, thank you.

Rated 5 out of 5 stars
Verified

Very friendly team. Quick, easy and able to offer very good rates. Abby was there the entire process going above and beyond to help solve issues with past solicitor to help with the paper work. Would... See more

Rated 5 out of 5 stars
Verified

It took a few weeks to finalise our loan but everyone was so helpful particularly Joanne & Jodie You have no idea how much this will change our life!

Rated 5 out of 5 stars
Verified

Seamless and smooth experience was kept up to speed with every step of the way. The advisors were able to support and guide us through the process, super approachable and helpful.

Rated 5 out of 5 stars
Verified

Very clear on what was on offer. Took all steps to ensure it was affordable. It was easy & quick, all staff I had interactions with were very professional & knowledgeable.

Rated 5 out of 5 stars
Verified

Great service, thorough and easy to contact and explain things. Gets the best deal for your specific needs.

Rated 5 out of 5 stars

Loan.co.uk are amazing because of their people ! Stacey in particular goes the extra 100 miles

Rated 5 out of 5 stars
Verified

Very friendly and cooperative staff. Was very helpful from the beginning. Always ready to talk on the phone and give best advice.

Rated 5 out of 5 stars
Verified

Faultless from start to finish, done and dusted in 2 weeks! Great deal on a secured loan with minimal fuss, can't recommend them enough.

Rated 5 out of 5 stars
Verified

Everyone was very kind and helpful.. I dealt with Alice who helped me through the process and made it less stressful and she went out of her way to help.

Rated 5 out of 5 stars
Verified

They listened to the issues and helped me find a solution. Robert who handled the loan was extremely helpful and kept us fully informed at each step.

Rated 5 out of 5 stars
Verified

I would like to express my gratitude to Alex Edwards and Shak Mukith for their exceptional support. Their professionalism, efficiency, and dedication went above and beyond expectations, making my jour... See more

Rated 5 out of 5 stars
Verified

Lee Brown and Matthew Mullin made our loan request process and completion seemless. Clear instructions and guidance. Very professional.

Rated 5 out of 5 stars

Stacey Thompson has been extremely helpful and efficient and has always kept me regularly updated with any progress made.

Rated 5 out of 5 stars
Verified

Very quick and efficient service, kept up to date at all times

Rated 5 out of 5 stars
Verified

Excellent service. Easy to deal with. Simple and fast process.

Rated 5 out of 5 stars
Verified

Lovely people to deal with. Took a bit longer than we originally thought but got there in the end.

Rated 5 out of 5 stars

Applying for a second secured loan on your family home is daunting – it’s not something you take lightly. Our application took some time to complete because we had quite a complex setup involving... See more

Rated 5 out of 5 stars
Verified

The level of service has been impeccable. The team were highly engaging and did their utmost to support me throughout the process. Joanne, Darren, and Kim went above and beyond with their perseverance... See more

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Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Institution
  4. Insurance Broker
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Loans & Mortgages made simple. Find the best loan or mortgage for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 77% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Fantastic experience

Fantastic experience. The advisors were friendly, knowledgeable and professional.The turnaround time was so much quicker than I expected, I would definitely recommend

October 16, 2025
Rated 5 out of 5 stars
Verified

Very easy and hassle free to deal with…

Very easy and hassle free to deal with if am ever in need of any loan or mortgage i will definitely contact loan.co.uk again. Rhiann Robertson went above and beyond to help us through our process from start to finish a credit to the company

October 16, 2025
Rated 5 out of 5 stars
Verified

A company I will return to.

From my initial call with Darren, the protection call with Lilly and the re-mortgage being organised by Kari & Ryan (inc colleague) to the actual offer took only 3 weeks.
I found this company (Loan.co.uk) via the Martin Lewis website and am so glad I booked that first call. You won’t be disappointed with the service they offer. They advised what was right for me and gave me options all the way. I can honestly say the whole process from start to finish has been seamless.

October 14, 2025
Rated 5 out of 5 stars
Verified

Made the whole process very simple.

Made the whole process very simple.

Regular contact keeping us appraised of the whole process and always friendly and helpful whenever we had any queries.

Also quite happy to give us the facts without sugar coating it.

October 14, 2025

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