Manuka Money Reviews 120

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have used Carl to purchase our first home together. From day 1 Carl has been exceptional, professional and an excellent communicator during our lengthy buying process. Carl was there througho... See more

Rated 5 out of 5 stars

I’ve had the pleasure to purchase 3 houses with Carl at Manuka over the last 10 years, and each experience has been consistently superb. He always goes above and beyond to find the best rates avai... See more

Rated 5 out of 5 stars

Carl at Manuka Money has been absolutely brilliant throughout the process of our mortgage and buying our first home. He guided us through every step of what could have been a daunting process,... See more

Rated 5 out of 5 stars

Carl has recently sorted our new mortgage for our house move along with updating our protection policies. We approached Carl because going direct to the lender meant waiting 2 weeks to speak to o... See more

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Company details

  1. Finance Broker
  2. Insurance Broker
  3. Loan Agency
  4. Mortgage Broker

Written by the company

Manuka Money is built on a foundation of understanding that for most of our customers, their mortgage is helping them to buy the most important thing they’ll ever own….not just a 'house' but a treasured family home. As well as having many years’ experience as a qualified mortgage advisor, our founder is a family man who believes that as a provider of mortgages and protection, we should be striving to assist people throughout their lifelong journey as a homeowner, not just embracing them as a customer for today. We provide a welcoming service, ensuring that we identify our customers specific long-term needs. Finding the right options for you and making sure you have a full understanding of the process is paramount to the Manuka way. Manuka Money Limited is registered with the Data Protection Act 1998 registration No. ZB292288 and is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 1001383. Registered Office: The New Barn, Gawsworth Business Court, Shellow Lane, North Rode, CW12 2FQ. An Appointed Representative of TMG Direct Limited, which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number: 786245 and registered with the Data Protection Act 1998 Registration No: ZA178200. Financial Conduct Authority does not regulate some forms of buy to let mortgages. THINK CAREFULLY BEFORE SECURING DEBT AGAINST YOUR PROPERTY. YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP WITH YOUR REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBTS SECURED ON IT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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Rated 5 out of 5 stars

Exceptional, professional and excellent communication

We have used Carl to purchase our first home together. From day 1 Carl has been exceptional, professional and an excellent communicator during our lengthy buying process. Carl was there throughout our experience to support us whenever we needed him and his replies were exceptionally prompt.

We had issues during our buying process and Carl was there to ensure we had all the information we needed and was clear and precise with the options available to us and had our best interests at heart to make sure it worked for us.

We would both have no issues in recommending Carl for mortgage advice and support.

Once again thank you Carl !!

September 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Gold Standard!

I’ve had the pleasure to purchase 3 houses with Carl at Manuka over the last 10 years, and each experience has been consistently superb. He always goes above and beyond to find the best rates available, and I really appreciate how regularly he checks in throughout the process. Often, I’ve needed a quick turnaround with numbers and Carl has always been able to deliver fast, clear information that’s easy to process. He makes what can be a stressful experience feel simple and straightforward. Carl is professional, friendly, and genuinely has his clients’ best interests at heart. I wouldn’t hesitate to recommend him to anyone looking for a reliable mortgage broker!

Thanks again Carl.
Danny.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Carl at Manuka Money has been absolutely brilliant throughout the process of our mortgage and buying our first home.

He guided us through every step of what could have been a daunting process, as first time buyers, explaining clearly to us what we needed to understand. It made us feel reassured and like no question was a silly one! His communication was brilliant, just at the other end of a phone if we needed him.

We would 100% reccomend Carl to anyone in a similar circumstance, and are happy that he is supporting us further down the line.

Katie & Lee

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly experience

I want to express my sincere appreciation for the excellent service I've received from Carl. His support has been truly invaluable throughout the entire process of buying our first house, I am especially grateful for their patience, professionalism, and dedication.
Carl took the time to answer all of my questions clearly and kindly, which made a big difference. I felt supported and confident every step of the way — something I truly value.
I don't have enough words to thanks Carl
I would highly recommend Carl to anyone he is a 5 star guy.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Carl - highly recommended

I recently worked with Carl at Manuka Money to arrange income protection insurance, and I couldn't be happier with the service I received. Carl struck the perfect balance between being genuinely friendly and maintaining complete professionalism throughout the entire process.

From our first conversation, Carl made me feel at ease while clearly explaining my options and guiding me through what can be a complex area of financial planning. His expertise was evident, but he never made me feel overwhelmed with jargon or pressured into making quick decisions.

What impressed me most was how Carl managed to be personable and approachable while remaining thoroughly professional at every step. It's rare to find someone who can combine such warmth with such competence.

I would definitely recommend Carl to anyone looking for income protection or financial advice. He's a credit to Manuka Money.

July 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Plain sailing with Manuka Money

Carl has been professional, patient, and consistent throughout the entire remortgaging process. Manuka Money were recommended to me by a colleague after a disastrous experience elsewhere, and I couldn’t be more grateful.

Carl not only clearly explained my current options but also laid out practical steps for my future plans. His advice has been accurate and reassuring, turning what had been a stressful situation into something smooth and straightforward.

I’ll definitely be using Manuka Money when I buy my next place in due course —and I highly recommend you do too.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Carl has been very helpful with our remortgaging.

He is a knowledgable professional and is happy to listen to your request and provide the best advise to secure the best deal.

I am very happy for the service I have received and can truly recommend Carl to anyone who wants to get an advise on mortgage services.

Carl is available almost any time you need any adviae and his responses are prompt to resolve any queries.

Thank you Carl for all your support.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

Carl is brilliant to work with, keeps you up to date, finds the best deals for you and has great aftercare. I'll definitely be going back to him when I need to remortgage

June 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service , talked us through every step and always answered every question promptly . Upfront about cost . Would use again and recommend.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support

Excellent support through acquiring Life Insurance and Income Protection policies. I worked with Carl who was so helpful and attentive in finding me the best quotes and policies for my given circumstances alongside helping me with anything I needed to know. Very good company to use and would recommend to anyone who needed it.

March 3, 2025
Unprompted review
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Reply from Manuka Money

Thank you very much for your lovely words Joe. It was a pleasure to be able to help

Rated 5 out of 5 stars

Super attentive and helpful no jargon.

Carl was super attentive and helpful throughout - even when things were not moving very fast on our side. He checked for better rates and got us a better deal right at the end when I thought we couldnt.
We completed today and are over the moon...see you on the remortgage!
Thank you so much!

February 21, 2025
Unprompted review
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Reply from Manuka Money

Thank you very much for your wonderful review. It was a pleasure to be able to assist you

Rated 3 out of 5 stars

Manuka Money provided an overall…

Manuka Money provided an overall helpful service in securing my mortgage, though the experience wasn't without its challenges. While Carl showed expertise and was available to offer guidance throughout the process, I found some aspects of the support could have been smoother or more straightforward. It's clear the team is knowledgeable, but for me, the process felt more drawn out than I had hoped. Still, they did manage to secure a deal that met my needs, which I appreciated. A decent service, but room for improvement. 3 stars.

December 21, 2024
Unprompted review
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Reply from Manuka Money

Thank you for taking the time to share your feedback. Unfortunately, we can’t locate any client details under the name "Blair," which is disappointing as it means we haven’t had the chance to address your concerns directly. We did reach out to Trustpilot for validation of the review, but since they didn’t receive a response from you within three days ,they have closed the case. We have tried our upmost to address the matter but providing a false name has hindered our attempts. We value your feedback and would appreciate the opportunity to work with you to resolve any issues.

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Rated 5 out of 5 stars

Great service

Great service - went above and beyond in order to obtain the best deal

November 26, 2023
Unprompted review
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Reply from Manuka Money

Thank you for your lovely words Dawn and we appreciate being able to support you. We hope everything is going well with the works at your home

Rated 5 out of 5 stars

The best around...

Carl was incredibly helpful and personable. He took the stress out of securing our mortgage, and helped us secure our home! We recently went back to him so we could carry out some work on our house. Would recommend him to anyone needing a mortgage without the stress!

November 26, 2023
Unprompted review
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Reply from Manuka Money

Thanks you very much for your lovely words Sarah. it's a pleasure to be able to support you and really appreciate being able to assist you.

Rated 5 out of 5 stars

Mortgage Advice

I was recommended to Carl and the Manuka money team by a friend and have been really impressed with the professional service. Carl went through the mortgage process with us in easy to understand language and has made the whole thing a breeze. Carl is alway quick to respond to any queries and has updated me on better rates that become available before we complete our property purchase and even told me to message him whilst he was was on a recent holiday if I needed anything! Unlike other mortgage advisors who ask for their fee when an agreement in principle is in place, the Manuka money fee is only paid on completion.
I have already recommended Carl to a work colleague who has also been very impressed and would not hesitate to use his services and recommended him in the future.

November 25, 2024
Unprompted review
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Reply from Manuka Money

Thank you very much for your kind lovely feedback Steve. It's a pleasure to be able to support you on your homemove journey.

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Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble. As a first time buyer the team filled me with confidence to understand the process fully

October 24, 2024
Unprompted review
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Reply from Manuka Money

Thanks so much for the lovely review Stu. It was a pleasure to be able to support you on your home buying journey. Wishing you all the very best in your new home

Rated 5 out of 5 stars

Buy To Let , Mortgage Deal.

Extremely professional service from Carl, process was excellently handled & very straight forward for us, would highly recommend Manuka Money.....Superb personal service provided!

November 25, 2024
Unprompted review
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Reply from Manuka Money

Thank you for your lovely words Dave, really appreciate it. Thank you for letting us support you with your Mortgage needs.

Rated 5 out of 5 stars

Amazing service

My husband and I have been using Manuka Mortgages services for more than 10 years and every time we needed assistance, the service has been outstanding. High quality of communication, immediately response, kind staff and unforgettable experience.
We would highly recommend Manuka Mortgages to family and friends.
Good luck in the future!

November 19, 2024
Unprompted review
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Reply from Manuka Money

Thank you for your lovely kind words Tsvetelina. It's always a pleasure to work with you and your husband.

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