Label Source Reviews 1,328

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's service, highlighting its efficiency, reliability, and speed. Consumers also mention the payment process and delivery service as particularly positive aspects. People selling items through the platform are generally satisfied with the speed of payment and clear communication throughout the process. The ordering process is described as straightforward, and the delivery service is fast. Consumers express different opinions regarding the prices, with no strong consensus. Some reviewers find the prices fair, especially considering the opportunity to purchase designer items at a lower cost. Others suggest that sellers might receive more money selling elsewhere, but acknowledge the convenience and speed offered by this company. A few reviewers mention that the items they purchased matched the description on the website.

Based on these reviews

Rated 4 out of 5 stars

It was my first time selling my items on label source, was super easy, they made me an offer the next day and they sent me the money to my account the day after they received my items. Really quick an... See more

Rated 4 out of 5 stars

Was over the moon with every item other than the valentino trainers, only tried them on for the sole to crumble and come away, was only £45 but would of hoped to get a few wears at least but i had rem... See more

Rated 4 out of 5 stars

Ordering goods very simple delivery on time and the most important thing authenticity reassurance …. Thankyou label source will defo re-order again Rooky Warwickshire

Rated 5 out of 5 stars

Offered a good price, they were quick to respond with an offer, sent a postage label and once they received and reviewed the item they were quick to pay out the offered amount.

Rated 3 out of 5 stars

Overall easy enough to send item off unfortunately my item didn’t pass authentication and they charge £20 to return item so bear this in mind! I didn’t pay it as why would I want it back if it’s not r... See more

Company replied

Rated 5 out of 5 stars

Quick and smooth process from start to finish! Would recommend label source above all the others as far better service.

Rated 5 out of 5 stars

I had a really good experience with LabelSource. I sold them my vintage Chanel bag. I was offered what I felt like a good price for the bag. They received the item from one day to the next, and the pa... See more

Rated 5 out of 5 stars

To be completely honest, you will probably get more money selling your item elsewhere. However, if you are in a rush and need a quick sale and are happy to take less than expected then label source ca... See more

Rated 5 out of 5 stars

First time I took risk to sell a valuable item online I was hesitant to part with my item but felt rest assured when checking & payment was completed within 2 working days. Website was very easy t... See more

Rated 5 out of 5 stars

Wow what an amazing friendly Company. Ordered Monday delivered Tuesday. Saving over £1000 on a jacket. Condition was absolutely perfect. I will definitely be going to label source for all of my futur... See more

Rated 5 out of 5 stars

Offered a reasonably fair price given everyone needs to make their money. Was sceptical having read the reviews that they may low ball the initial offer due to defects ( my item was immaculate) howe... See more

Rated 5 out of 5 stars

Label Source is fast becoming my favourite go to platform for preloved goods. Their prices are incredibly fair and there are often amazing bargains to be had. Unlike so many other resellers they actua... See more

Rated 5 out of 5 stars

Absolutely wonderful staff, so kind and helpful, had some issues as I was shipping from Ireland, staff was so understanding and helped me solve these issues quickly paid me exactly as much as we agr... See more

Rated 5 out of 5 stars

Completed taken back by how easy the process was with label source!!! Uploaded pictures and details received an offer near enough straight away sent parcel using a prepaid label and received funds int... See more

Rated 5 out of 5 stars

The whole experience of selling my LV bag was so so smooth! The money was put into my account less than 24hrs of the label source receiving my bag. Highly recommend to anyone who is looking to sell/pu... See more

Rated 5 out of 5 stars

Requested to sell my bag Sunday night, shipped it Monday afternoon and money was in my account Tuesday morning. Great service, super fast and paid me very fairly! Will be using again when clearing out... See more

Rated 5 out of 5 stars

I’ve used label source to purchase a few goods as well as sold one of my coats! Very professional along with quick delivery. Every you see on there website is well described with details on any defect... See more

Rated 5 out of 5 stars

Absolutely brilliant service. Item was as described new with tags. Absolutely over the moon with it and what a great price. The item was 100% authentic and passed the CP Company CLG & Qr code test onl... See more

Rated 5 out of 5 stars

I can’t recommend label source enough they are very fair on prices. Their delivery is super fast excellent communication if ever you have any queries I’ve been using label source for the past two year... See more

Rated 5 out of 5 stars

Very easy straight forward process from start to finish everything explained and you get updated on hub so can always track your order. Will defo use again for future luxury sales and purchases.

Rated 3 out of 5 stars

Speedy delivery but damaged jacket. This online retailer has a speedy delivery. Sadly the jacket was damaged which should have been advised online prior to purchase. The company didn't provide proof... See more

Rated 5 out of 5 stars

Everything from start to finish was perfect , very easy to manage and straight forward , payment was literally instant . Will definitely be using you again . Very highly recommended. Perfect, Thank yo... See more

Rated 5 out of 5 stars

I found making my order very easy and stress free the product was true to description and great value for money. My order arrived very fast and was packed with good I will definitely be making future... See more

Rated 5 out of 5 stars

This is a very reliable and trustworthy company. Their customer service interaction is absolutely great. You can easily keep track of your parcel through their website and money is easily deposited on... See more

Rated 5 out of 5 stars

A lovely handbag. Accurately described. Delivered promptly and in excellent packaging. For older bags without dust bags, what about a ‘Label Source’ dust bag?🙂

Rated 5 out of 5 stars

Money arrived promptly.. I’m not a pro on valuations but I feel like I got a very fair offer. Maybe for others it’d be low but I got my product on discount anyway so it was good for me.

Rated 5 out of 5 stars

Honestly, fast and straightforward. Sold my first bag with them, got money on the same day. As long as your item is exactly as you described, you will get a fair offer. :) Definitely will retu... See more

Rated 5 out of 5 stars

I contacted Label Source to sell an item. Communication was brilliant, payment was received quickly. Excellent service all round. Won't hesitate to sell with them again.

Rated 5 out of 5 stars

First purchase but won't be my last,Item delivered fast and exactly as described would definitely recommend this company 👌

Rated 5 out of 5 stars

Just flawless from submission to the end great comms can not recommend enough for selling designer items thank you guys

Rated 5 out of 5 stars

Excellent experience, the delivery was next day, I love my purchase and it was a good price BNWT. No complaints, happy days

Rated 5 out of 5 stars

Fantastic service and delivered the next day over the moon with my new jacket definitely will be buying again😊

Rated 3 out of 5 stars

This company is good but I feel I've made a loss with my bag payout. I wish I didn't use this service before and sold my bag elsewhere

Rated 5 out of 5 stars

A returning customer (and seller!6 and always an amazing service! Quick response time with offers and shipping. Highly recommend!

Rated 3 out of 5 stars

Good priced products. Doesn’t always show or describe why an item is good and never gives sleeve length.

Rated 5 out of 5 stars

I was nervous about selling and sending the item away. But the sale went really smoothly and payment was as offered and quick. Really happy with the transaction from start to finish

Rated 5 out of 5 stars

Brilliant company sent my jacket within a day jacket was 100% authentic really good prices for the quality would recommend if your wanting a luxury jacket for a great price

Rated 5 out of 5 stars

I have just sold a Chanel bag through Label Source. Offered a very good cash offer compared to other pre loved sites. I was sceptical but the sale was seamless. Good communication each step of the... See more

Rated 5 out of 5 stars

I have brought lots of things from Label Source and always received the item as described and exceeds my expectations. The delivery is fast and think most items are reasonably priced. The only critici... See more

Rated 5 out of 5 stars

absolutely amazing experience shoes arrived quick ordered on Sunday came on Tuesday as next working day delivery only) replied to all my emails rapid and shoes were great dior b22 for 220 what a... See more

Rated 5 out of 5 stars

Very fair price offered for the item I wanted to sell and process was so simple and received payment very quickly! I have brought and sold to label source in the past and never had a problem can’t fau... See more

Rated 5 out of 5 stars

Amazing brand as a whole! Item was dispatched the same day and arrived early next day. The prices are absolutely unbelievable for the condition the items are provided in, just placed my second order l... See more

Rated 5 out of 5 stars

I recently ordered a Dior jumper from Label Source and I couldn’t be happier with my experience. From start to finish, the service was absolutely fantastic – professional, smooth, and reliable. Th... See more

Rated 5 out of 5 stars

Great customer service when I wasn’t sure which bag to keep and had questions 😊 both the same but different sizes, always responded to my enquiries really quickly Love my bag !

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Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Online Marketplace
  4. Used Clothing Store

Written by the company

As the UK’s destination for authenticated, pre-owned designer items and fashion, we lead the luxury resale market with unmatched experience. Trusted by over 100,000 customers and recirculating more than 30,000 items annually, we bring expertise and commitment to every transaction. Our instant cash service provides a quick and seamless way to sell your designer pieces, and our curated collection features 50+ of the world’s most iconic brands, including Moncler, Prada, Louis Vuitton, Gucci, Dior and more. Shop and sell with confidence, knowing authenticity is at the core of everything we do.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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Replied to 72% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

I recently ordered a Dior jumper from…

I recently ordered a Dior jumper from Label Source and I couldn’t be happier with my experience. From start to finish, the service was absolutely fantastic – professional, smooth, and reliable. The jumper arrived quickly and in perfect condition, beautifully packaged with such attention to detail.

The quality of the product exceeded my expectations. The jumper feels luxurious, exactly as described, and I was pleasantly surprised at how immaculate it was upon arrival. It truly felt like receiving something brand new straight from the boutique.

I’m so impressed with both the service and the product – Label Source has completely won me over. I’ll definitely be shopping with them again and highly recommend them to anyone looking for authentic, high-quality pieces paired with excellent customer care.

September 24, 2025
Unprompted review
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Rated 5 out of 5 stars

First class

First purchase but won't be my last,Item delivered fast and exactly as described would definitely recommend this company 👌

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Money arrived fast.

Money arrived promptly.. I’m not a pro on valuations but I feel like I got a very fair offer. Maybe for others it’d be low but I got my product on discount anyway so it was good for me.

September 22, 2025
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Rated 5 out of 5 stars

Perfect for a quick sale

To be completely honest, you will probably get more money selling your item elsewhere. However, if you are in a rush and need a quick sale and are happy to take less than expected then label source can’t be faulted. The process is very easy from start to finish. Royal Mail collected my item from my house and the next day the money was in my bank. Would recommend.

September 20, 2025
Unprompted review
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Rated 1 out of 5 stars

They destroyed my bag after they told…

They destroyed my bag after they told me to sell to them and then after that they want me to pay the checks they did when I don’t want to sell my bag with them in the amount they want it’s a catch so I sell my bag with them

August 18, 2025
Unprompted review
Label Source logo

Reply from Label Source

Hi Lithia,

I have looked into your account (submission reference: 301194) - When your bag arrived at our warehouse , our condition team noted significant wear and damage that wasn’t reflected in the original submission details. Because of this, the resale value was lower than the initial quote provided. In these instances we adjust offers in line with the true condition of an item to ensure items are accurately priced for the resale market.

I want to be clear: Label Source would never damage items to reduce offers. We’re a business that has served over 100,000 customers, and our entire reputation is built on trust and authenticity. We have no interest in undercutting sellers, in fact, it’s in our best interest to keep sellers coming back.

On the subject of return fees: if a seller decides not to proceed after we’ve issued a revised offer, we do ask them to cover the return shipping. This is because we’ve already absorbed the cost of the initial shipping label, along with the authentication and inspection work done by our team. We don’t profit from returns, it’s simply about covering the genuine costs of handling an item that cannot be listed for resale in the state it arrived.

I appreciate this experience may have felt frustrating, but the integrity of our process is very important to us.

Thank you,
Jordan

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Rated 1 out of 5 stars

Scam

This place have there business model down to a T. Last 10 items I’ve sold to them, they send you an original good offer, then send a “revised offer”. This time they originally offered £200 for a pair of used Louis Vuitton sunglasses. Showed everything in the pictures. The new offer is down from £200 to £140 and it’s £15 if I want my item back. So knocked off more than 25% of the original offer. Got the scam down to a T now. Would rather use my items as toilet paper as let these companies sell for over double profit. Shame to see reputable used sellers go out of business and cowboys like this remain in business.

Update - they have now listed the glasses for the £320 and stated them as very good condition after specifying the item was scratched and couldn’t be sold as very good condition and that’s why they have knocked off 30% of the original offer. Absolute scammers

September 8, 2025
Unprompted review
Label Source logo

Reply from Label Source

Hi Elle,

I’m sorry to hear you feel this way. We always try to make offers as fair as possible, whilst ensuring that, as a business, we can continue offering this service long term.

Our initial quotes are based on the photos and details submitted. When an item arrives, our condition team inspects it in person. If we find differences that weren’t visible or explained in the submission, we sometimes need to revise the offer to reflect the true resale value. The majority of items are paid at the original quoted price, but when adjustments are necessary, they are made to keep pricing accurate and sustainable.

If you decline a revised offer, return fees simply cover the shipping label, handling and authentication already carried out. They aren’t designed as a penalty, but to cover the genuine costs involved when an item cannot move forward at the original quote.

If you were transparent in your submission and feel we’ve made a mistake, please reach out to our customer service team - I’d be happy to look into it personally and refund any difference if we got it wrong.

Thank you,
Jordan

Rated 1 out of 5 stars

Sent amiri set

Sent amiri set , bought at selfridges, 10000% legit , they pass it as fake .its a joke

September 4, 2025
Unprompted review
Label Source logo

Reply from Label Source

Hi Federico,

Thank you for your feedback. I completely understand how disappointing it must feel to have an item you believe to be authentic come back flagged during our checks.

To explain: every item we receive goes through a rigorous process that combines our in-house authentication experts, specialist third-party partners, and advanced AI technology. If an item is marked as counterfeit, it’s simply the outcome of these standard checks. In those cases, we are unfortunately unable to list or sell the item.

We know this can feel frustrating, but the reason we apply such strict checks is to protect both sellers and buyers, and to maintain the trust we’ve built with our community. We’re always happy to share more detail about how authentication decisions are made, so you can feel confident that the process is consistent and impartial.

Thank you,
Jordan

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