Reply from Vestiaire Collective
Dear Andy,
Thank you for taking the time to provide us with your feedback.
We understand your concern regarding a delay, and we would like to clarify this matter.
If your concern is about a delayed payment, please be informed that payments are processed within 72 hours after the buyer confirms receipt of the item delivered via direct shipping, assuming no claims have been made. If the package was inspected at our hub before being dispatched to the buyer, payment is usually issued within 48 hours after it leaves our hub.
For more information about our payment timelines, you may refer to our FAQ section here: https://faq.vestiairecollective.com/hc/en-gb/articles/209304765-Seller-When-will-I-receive-my-payment-for-my-sold-item
We hope this clarifies the payment schedule. Thank you for your understanding and patience.
Best regards,
The Vestiaire Collective team
