Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are satisfied with the products, highlighting their high quality, comfort, and durability. People appreciate the wide fit options available, finding them suitable for various activities like hiking, training, and everyday wear. Consumers also value the excellent grip and support provided by the footwear, making them ideal for different terrains and conditions. The company's service receives high marks, with reviewers praising the fast and efficient delivery. Consumers appreciate the easy ordering process and informative website. The customer care team is commended for their prompt and helpful responses to inquiries, as well as their willingness to resolve issues quickly and fairly. The company's commitment to ensuring customer satisfaction is a recurring theme in the feedback.

Based on these reviews

Rated 5 out of 5 stars
Verified

Bought two pairs of shoes which are really good in fit and I like the Wide option. Finally on the web site it is mentioned also the old style in the description, because INOV8 have changed names... See more

Company replied

Rated 5 out of 5 stars
Verified

Could not ask for a better service from start to finish. Ordered on line, payed, received a confirmation email, then delivered the next day on a standard delivery. Excellent service, the trainers ar... See more

Company replied

Rated 5 out of 5 stars
Verified

Timelines of delivery was great. I ordered direct from inov 8 uk as shoe I was after wasn't available in Australia. Delivery arrived within a week. Size was correct as recommended by size guide on web... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve made my return to Inov8 after they started making foot shape shoes and in wide. I purchased the Roadfly in size 14wide and they fit fantastic. I was worried that the cushioning was going to be to... See more

Company replied

Rated 3 out of 5 stars
Verified

Left foot feels amazing I wish the right shoe was the same definitely would be 5 star but above the big toe back toward my led there is a real tight fitting spot I was hoping it would break in unfortu... See more

Company replied

Rated 3 out of 5 stars
Verified

Long time Innov8 user but first time buying the new models. Shipping was good considering the UK to Aus distance, about 1 week. The only issue is the online sizing guide being complete rubbish. Did ex... See more

Company replied

Rated 5 out of 5 stars
Verified

Shoes delivered quickly, easy website to use. Shoes fit my feet perfectly, did a half marathon out of the box, no issues! I’ve replaced my Roadfly with these Roadfly Max & they feel very similar, st... See more

Company replied

Rated 3 out of 5 stars
Verified

Tables for choosing the correct size of the shoes cannot be correct for EU sizes in mm. If I had followed the indications of the table, I had chosen a EU 45 size and shoes would have been too loose.... See more

Company replied

Rated 5 out of 5 stars
Verified

Very quick processing of order. Ordered Monday evening arrived on Wednesday! Prior to this I’d had an online chat to check whether my preferred colour was coming back into stock. Very quick, frien... See more

Company replied

Rated 5 out of 5 stars
Verified

Besides having checkout be so easy, the product is awesome and arrives within days (even ahead of anticipated delivery date). The wide toe box is awesome for the amount of workload I put my legs/feet... See more

Company replied

Rated 5 out of 5 stars
Verified

Online purchase, advised “buy a size larger” - I ordered a pair half a size bigger and they were a bit snug. I should’ve listened more carefully to the advice! Replaced with a pair a whole size bigger... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered the running shoes one day and received them the next day- within 24 hours - amazing. The Trailtalons live up to their name. They are very comfortable with a wide toe section and just make yo... See more

Company replied

Rated 5 out of 5 stars
Verified

I have purchased the inov8 goretex hiking shoes 3 times now (I can't recall another shoe that I have purchased over and over). They hold up really well, have excellent tread, are sturdy and comfortab... See more

Company replied

Rated 5 out of 5 stars
Verified

I've just received my new Inov8 TrailTalons and am very pleased with them (once I've run in them a few times I'll review them separately). I ordered directly from Inov8, the information on the web sit... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service from Inov8. Rapidly dealt with my query, and I feel like they really care about the through-life experience of their products and customers.

Company replied

Rated 5 out of 5 stars
Verified

I am a first time buyer of INOV8 Our son is sponsored by you all. He is an elite Ultra Runner. We saw him wearing your shoes and now bot Matthew and I are wearing them. Lots of compliments o... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer care. Ordering of Roclite Mid GTX online was simple and I followed the advice of selecting one size up, so as a size 7, I ordered a 7.5 boot. It was a niggle that the 10% introduct... See more

Company replied

Rated 5 out of 5 stars
Verified

EDIT: I was contacted by CS after posting my initial review. They had me send a brief description with photos of the shoe, and they are going to replace the pair at no charge. Their communication... See more

Company replied

Rated 5 out of 5 stars
Verified

From browsing your website and searching right pair of shoes to pickin up my package was super comfortable, smooth and easy! And i know that this pair is going to last as long as my previous pair on i... See more

Company replied

Rated 5 out of 5 stars
Verified

I incorrectly ordered the wrong shoe, but the refund was done expeditiously and with good grace. The refund was quick, and I'll now re-order the correct pair. Love Inov8!!

Company replied

Rated 5 out of 5 stars
Verified

I’ve ordered before from Inov8 as I love their stuff! This time order placed and within 24hrs the parcel was in my hands with notifications of dispatch and delivery partner - can’t fault it!

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery to Canada, no import fees or UPS brokerage charges beyond the basic shipping paid at checkout. Can't comment on the durability of the shoes themselves this soon.

Company replied

Rated 5 out of 5 stars
Verified

Comfortable for my wider feet. I have been using Altra and Topo in the past, and these are a nice wide fit also (in the Wide size!). They are very comfortable, lots of drop compared to my previous sho... See more

Company replied

Rated 3 out of 5 stars
Verified

sizing on the small size, had to buy a larger size -edit version I am only 5'3" (160cm) and 150lbs (68kg) so not a big person. I bought a large waterproof (running jacket with 20K waterproofing)... See more

Company replied

Rated 5 out of 5 stars
Verified

Shoe didn't fit, but the company worked with me to resolve the problem. Very easy to work with and very understanding. Absolutely happy with the company.

Company replied

Rated 5 out of 5 stars
Verified

Great product and quality service. The workout/training shoes are light, comfortable and durable. Wear them everyday at my training facility and have recommended them to several of my clients looking... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchasing was easy and I wore the hiking boots with minimal breakdown! Best of all, we hiked in the pouring rain and there wasn't a wet sock in sight!

Company replied

Rated 5 out of 5 stars
Verified

I bought the Roclite GTX Womens, taken them for their first walk today, very comfortable and lightweight, true to size. Easy to order and quick to deliver. I would highly recommend

Company replied

Rated 5 out of 5 stars
Verified

We are hikers and I am vegan. That narrows the lightweight hiking boots options considerably. I ordered a pair of hiking boots from INOV8 about 3 years ago just before heading to Nepal. I was initial... See more

Company replied

Rated 5 out of 5 stars
Verified

I own multiple INOV8 shoes, but recently bought new lifters. Website was easy to use and quick delivery. Very happy.

Company replied

Rated 5 out of 5 stars
Verified

Very helpful guide to the shoe sizing and actually having wide fit trainers. And then a really prompt delivery service.

Company replied

Rated 5 out of 5 stars
Verified

I'm loving my Inov8 barefoot gym shoes, so comfortable and look good too. True to size and the arrived promptly, very pleased. Thank you Inov8!!

Company replied

Rated 4 out of 5 stars
Verified

Delivery was really quick. Only reason for giving a four stars is it took a couple of attempts to add the product to my cart. Not sure if it was a problem with the website. Tried via mobile and laptop... See more

Company replied

Rated 5 out of 5 stars
Verified

I live in the USA but sort out your store as I love your shoes . The staff were knowledgeable and very accommodating.

Company replied

Rated 5 out of 5 stars
Verified

Fast service and really pleased with the jacket. Not had a chance to use it but looking forward to getting out in the rain.

Company replied

Rated 4 out of 5 stars
Verified

Love the jacket but wish the arms were longer so I could make use of the thumb feature which is otherwise a great feature. Maybe also a drawstring on the bottom.

Company replied

Rated 3 out of 5 stars
Verified

It is to expensive to return a wrong size compared to other shops. The bag should be reusable (reclodable)

Company replied

Rated 5 out of 5 stars
Verified

Great shopping experience. Easy to find what I was looking for and very easy to order.

Company replied

Rated 5 out of 5 stars

As always amazing company to deal with great products well worth the money only ever by inov8 now

Company replied

Rated 5 out of 5 stars
Verified

What a great first experience with Innov8! Lightening fast delivery and I am so impressed with my new trainers, thank you!

Company replied

Rated 5 out of 5 stars
Verified

Speedy delivery, and the cold weather leggings are fantastic. Warm and easy to run in. Perfect! Thanks

Company replied

Rated 5 out of 5 stars
Verified

Very efficient and quick service. No quibbles on returning a product

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery! informed me about ordering a half size up and they fit perfectly. Wore them for a three mile walk the first day.

Company replied

Rated 5 out of 5 stars
Verified

These training sneakers are the best. Light, comfortable and wear well.

Company replied

Rated 5 out of 5 stars
Verified

Ordering was easy and delivery was prompt. Products are good quality and fit well

Company replied

Rated 5 out of 5 stars
Verified

Order arrived in 2 days. Used the sizing guidance on the website and perfect fit.

Company replied

Rated 5 out of 5 stars
Verified

The new ergonomic fit foot shape suits my feet and is very comfortable.

Company replied

Rated 5 out of 5 stars
Verified

Great delivery service ordered late afternoon and arrived with 24hrs

Company replied

We perform checks on reviews


Company details

  1. Shoe Store
  2. Activewear Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sportswear Store

Written by the company

Forged in the fells and mountains of the English Lake District in 2003, INOV8 is an ambitious and innovative sports brand. It thrives to empower the world's physical and mental fitness through more fulfilling sporting experiences, with pioneering products and innovations that keep athletes within the flow. Across its three categories of Run, Walk and Gym, INOV8 is neither over or under engineered, in the belief that nature knows best. Products and innovations are developed to enable ‘the flow’ – a state of mind and feeling sportspeople get when all distractions fall away, leaving nothing but the pure enjoyment of accomplishment. This allows runners, walkers, hikers and gym enthusiasts to go faster, or longer again. INOV8 make purposeful design decisions that strike a precise balance between the body and the environment to enable a more fulfilling sporting experience. Throughout its 20+ years, INOV8 has led the way and been rewarded with many prestigious awards. It continues to proudly call the Lake District its home, testing ground and design centre. Trusted by sportspeople worldwide, a third decade under the leadership of innovative founder Wayne Edy is now in progress. In truth though, INOV8 is just getting started. #AmbitionInMotion


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

I gave feedback regarding the website

I gave feedback regarding the website. My suggestion/query was acknowledged promptly by a real person. They acknowledged my issue and provided the information I had struggled to find. They said they would pass on my comment to the relevant department so changes could possibly be made in future. I appreciated this and was satisfied with the response.

October 15, 2025
Rated 5 out of 5 stars
Verified

Day one of my boots arrival

Day one of my boots arrival, so not had time to wear out yet. However, have worn them around the house for a day and they are extremely comfortable, much better than other boots I have tried. Quality of materials appears to also be good.

October 15, 2025
Rated 3 out of 5 stars
Verified

I ordered the wrong size shoe and I was…

I ordered the wrong size shoe and I was happy with the returns process. It was quick and efficient and I git my money back.
Ps I was pleased to nor pay the Post Office and only 2.59 to innovate!

September 30, 2025
INOV8 logo

Reply from INOV8

Hi John,
Thank you so much for taking your time to leave this review. We really appreciate it.
All the best,
The INOV8 Team

Rated 5 out of 5 stars
Verified

Online order

Online order. The website is easy to use, and the items ordered arrived very quickly, two days after ordering, that was standard delivery, not express.

October 14, 2025
INOV8 logo

Reply from INOV8

Hi there,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Best wishes,
The INOV8 Team

Rated 5 out of 5 stars
Verified

Purchaser the f-fly for hyrox

Purchaser the f-fly for hyrox, love the shoe light and fast and good for all the stations, fast delivery and free delivery great service 😁

October 14, 2025
INOV8 logo

Reply from INOV8

Hi daryl,
Thank you so much for leaving this great review! It is lovely to hear that you had a great experience with us and we hope you will continue to enjoy your INOV8 kit.
With thanks,
The INOV8 Team

Rated 5 out of 5 stars
Verified

Great service and Quick delivery

Quick delivery. Easy to use website

October 14, 2025
INOV8 logo

Reply from INOV8

Hi there,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Best wishes,
The INOV8 Team

Rated 1 out of 5 stars
Verified

Order a Size Up from Amazon if in the US

Ordered Size L (largest size marked on the INOV8 website) from US in Boston for a shoe size of 11.5
(US) for 26.49$… way too small (wearing Hola Challenger 7 ATR GTX). Called Customer Support to substitute for a Size XL (after seeing it on another website) but said it was unavailable from INOV8. Asked for a return, and later found out after processing the return slip that I was automatically charged $7.50 for the return. Asked to cancel the return from INOV8 shipper Rebound given the cost, but no one has responded after four direct emails to their customer support. Anyway, the design nor customer support will not have me coming back. Disappointing.

October 14, 2025
INOV8 logo

Reply from INOV8

Hi Gloria,
Thank you for taking the time to leave us this review. We are sorry to hear that you have not found the fit of the Gaiters to work for you. We have looked into this and can see that the Customer Care team replied to your via live chat to say that you were welcome to return the gaiters as a gesture of goodwill despite having removed all the packaging. We do apologise for any confusion caused, but we do clearly state on the returns page that US returns are charged at $7.50.
In regard to your following emails regarding cancelling the return, we are unable to see any communication from you on our system, so we do apologise that these have not made it through to us. Our team will always respond to emails which we receive.
Our customer care team will be in touch with you via email shortly so please can we ask you to check your spam/junk inbox in case the email goes into there.
We hope this helps and please do let the team know if you you have any further questions.
Kind regards,
The INOV8 Team

Rated 5 out of 5 stars
Verified

Good service

Good service, representative was able to answer all my questions.

September 28, 2025
INOV8 logo

Reply from INOV8

Hi Kris,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Best wishes,
The INOV8 Team

Rated 1 out of 5 stars
Verified

Package never arrived

Package never arrived
Product never arrived and customer service is unwilling to help

September 28, 2025
INOV8 logo

Reply from INOV8

Hi Peter.
Thank you for taking the time to write a review, we're sorry to hear your order has not arrived, this is not what we would expect at all.
Looking at the USPS tracking information it seems the order was delivered to the Front desk/Reception/Mailroom on the 17th September . Can we please ask if you have checked those locations for the order.
We can see the consumer care team did respond to your email on the 11th October, we can only apologise if this did not reach you. The Consumer care team will be back in touch through a new Email thread today.
Once again we do apologise for the inconvenience and disappointment caused.
Best wishes.
The INOV8 team

Rated 5 out of 5 stars
Verified

Excellent delivery good product

Excellent delivery good product

October 12, 2025
INOV8 logo

Reply from INOV8

Hi Froilan,
Thank you so much for leaving this great review! It is lovely to hear that you had a great experience with us and we hope you will continue to enjoy your INOV8 kit.
With thanks,
The INOV8 Team

Rated 5 out of 5 stars
Verified

I love these shoes

I love these shoes, wear them exclusively and since 2003

October 1, 2025
INOV8 logo

Reply from INOV8

Hi Wolfgang,
Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit.
With thanks,
The INOV8 Team

Rated 4 out of 5 stars
Verified

DHL are shit in Barcelona

The shoes are great.

DHL didn't deliver to my place on purpose
HAving to pay to return the shoes if needed is sad

October 10, 2025
INOV8 logo

Reply from INOV8

Hi Juan,
Thank you so much for taking your time to leave this review. We really appreciate it.
All the best,
The INOV8 Team

Rated 5 out of 5 stars
Verified

Shoes arrived on time

Shoes arrived on time . Different fit and shape to my original green shoes but really bouncy and soft.
My original shoes lasted over 5 years. I walked,ran and hiked mountains in them. I swam in oceans and walk many many beaches. I hope my new shoes will also be able to stand the test of time.

September 26, 2025
INOV8 logo

Reply from INOV8

Hi Lisa,
Thank you so much for leaving this great review! It is lovely to hear that you had a great experience with us and we hope you will continue to enjoy your INOV8 kit.
With thanks,
The INOV8 Team

Rated 5 out of 5 stars
Verified

These merino Ts are brilliant

These merino Ts are brilliant, super fit and the delivery service was also very good.

October 10, 2025
INOV8 logo

Reply from INOV8

Hi Andrew,
Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit.
With thanks,
The INOV8 Team

Rated 5 out of 5 stars
Verified

Great service and amazing shoes

Great service and amazing shoes

September 25, 2025
INOV8 logo

Reply from INOV8

Hi Lee,
Thank you so much for leaving this great review! It is lovely to hear that you had a great experience with us and we hope you will continue to enjoy your INOV8 kit.
With thanks,
The INOV8 Team

Rated 1 out of 5 stars
Verified

Bad business strategy, you loose clients!

I started a retour that should be simple. You send me the retour document. I send the product. You refund my money to PayPal, minus the 7 Euro.

But instead you try to make me pay again 7 Euro, with card (no PayPal)

Why?

October 10, 2025
INOV8 logo

Reply from INOV8

Hi Pavel,
Thank you for taking the time to leave us some feedback. We have looked into this and can see that you paid for your return via the returns portal and have not had it deducted off your refund.
We will ask the customer care team to get in touch so please do ask them if you have any further questions.
Kind regards,
The INOV8 team

Rated 5 out of 5 stars
Verified

10/10

Great shoes, amazing customer service!

September 25, 2025
INOV8 logo

Reply from INOV8

Hi Vita,
Thank you so much for the great review!
Best wishes,
The INOV8 team

Rated 3 out of 5 stars
Verified

Left foot feels amazing I wish the…

Left foot feels amazing I wish the right shoe was the same definitely would be 5 star but above the big toe back toward my led there is a real tight fitting spot I was hoping it would break in unfortunately it has not. It’s a bummer because they would be absolutely amazing if it wasn’t for this and I’m not spending on another pair ….. maybe yall can send me a better pair?

September 25, 2025
INOV8 logo

Reply from INOV8

Hi Keith,
Thank you for taking the time to leave us some feedback. We are sorry to hear that you are experiencing some problems with your shoes. Please can we ask you to contact the customer care team via the website and then will look into this further for you.
We hope this helps.
Kind regards,
The INOV8 Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look