INOV8 - York Reviews 18

TrustScore 4.5 out of 5

4.4

High Ousegate 14, YO1 8RZ York, England, GB


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Rated 5 out of 5 stars

So glad to have found this company. From initial queries to visiting my local shop in York and to ordering online, my experience has been brilliant. Quick, honest, expert, no pressure advice by e... See more

Company replied

Rated 5 out of 5 stars

My wife and I popped in after seeing the York store during a recent holiday. The 2 guys that were working couldn't have been any more helpful and friendly. We must have chatted for around 40 minutes a... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant company with some fabulous products. I’ve bought two pairs of Inov8 trail runners now and the first pair which were Trailfly I walked 200 miles over two weeks without a single blister, they... See more

Company replied

Rated 2 out of 5 stars
Verified

I found the new shoe uncomfortable - too much padding and it feels like you’re being projected forwards because of the heel. I felt sad because the fits have always been amazing in the past

Company replied

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Company details

  1. Shoe Store
  2. Activewear Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sportswear Store

Written by the company

Forged in the fells and mountains of the English Lake District in 2003, INOV8 is an ambitious and innovative sports brand. It thrives to empower the world's physical and mental fitness through more fulfilling sporting experiences, with pioneering products and innovations that keep athletes within the flow. Across its three categories of Run, Walk and Gym, INOV8 is neither over or under engineered, in the belief that nature knows best. Products and innovations are developed to enable ‘the flow’ – a state of mind and feeling sportspeople get when all distractions fall away, leaving nothing but the pure enjoyment of accomplishment. This allows runners, walkers, hikers and gym enthusiasts to go faster, or longer again. INOV8 make purposeful design decisions that strike a precise balance between the body and the environment to enable a more fulfilling sporting experience. Throughout its 20+ years, INOV8 has led the way and been rewarded with many prestigious awards. It continues to proudly call the Lake District its home, testing ground and design centre. Trusted by sportspeople worldwide, a third decade under the leadership of innovative founder Wayne Edy is now in progress. In truth though, INOV8 is just getting started. #AmbitionInMotion


Contact info

  • High Ousegate 14, YO1 8RZ, York, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Quick process great product

Quick process. Great product.

August 20, 2025
INOV8 - York logo

Reply from INOV8 - York

Hi Matt,
Thank you so much for taking your time to leave this review. We really appreciate it.
All the best,
The INOV8 Team

Rated 5 out of 5 stars

So glad to have found this company

So glad to have found this company. From initial queries to visiting my local shop in York and to ordering online, my experience has been brilliant.
Quick, honest, expert, no pressure advice by e-mail and in store from people who use the products themselves.
I have bought with confidence online and was amazed with the speed of dispatch and delivery.
First impressions of the products, RoadFly Max and 4L Racepac, are great. Fit and quality are spot on. I normally go for a stability shoe but am confident the max version will be suitable from first impressions. After experiencing a few dissapointments from the bigger brands, I'm glad to be supporting a brand based locally in the UK.
Highly recommended!

July 27, 2025
Unprompted review
INOV8 - York logo

Reply from INOV8 - York

Hi John,
Thank you so much for leaving this great review! It is lovely to hear that you had a great experience with us and we hope you will continue to enjoy your INOV8 kit.
With thanks,
The INOV8 Team

Rated 5 out of 5 stars

Very polite and helpful as always

Very polite and helpful as always. I always enjoy my visits to the York store and the knowledgeable staff whom can't do enough to help you find the right, in my case, footwear.

May 28, 2025
Unprompted review
INOV8 - York logo

Reply from INOV8 - York

Hi Richard,
Thank you for taking your time to leave us this review. It is great to hear you are happy with your shopping experience.
Best wishes,
The INOV8 Team

Rated 5 out of 5 stars

Amazing customer service really fast…

Amazing customer service really fast and helpful. Had an issue with my shoes instantly sorted it for me

April 10, 2025
Unprompted review
INOV8 - York logo

Reply from INOV8 - York

Hi Tom,
Thank you for taking your time to leave us some feedback. It is great to hear that the team were able to help you!
Best wishes,
The INOV8 Team

Rated 3 out of 5 stars
Verified

Please sell Wide Boomerang Insoles!

I love the Boomerang Insoles but I wish they were available in wide sizes, not just medium. The wide is always sold out.

October 22, 2024
INOV8 - York logo

Reply from INOV8 - York

Hi Beth,
Thank you for taking the time to leave us a review. We are really sorry to hear that the Wide Boomerang Insoles were out of stock. One of our customer care team will be in touch shortly via email to help.
We hope this helps and please do not hesitate to ask the team if you have any further questions.
All the best,
The INOV8 team

Rated 5 out of 5 stars
Verified

Very fatisfied

March 11, 2025
INOV8 - York logo

Reply from INOV8 - York

Hi Vanessa,
Thank you so much for taking your time to leave this review, we really appreciate it :)
All the best,
the INOV8 team

Rated 5 out of 5 stars
Verified

I received great

I received great, friendly advice and service in the shop in York. I then ordered online, as my size was not available, and the shoes came super quickly!

January 15, 2025
INOV8 - York logo

Reply from INOV8 - York

Thank you so much for leaving this great review! :)
With thanks,
The INOV8 team

Rated 2 out of 5 stars
Verified

I found the new shoe uncomfortable

I found the new shoe uncomfortable - too much padding and it feels like you’re being projected forwards because of the heel. I felt sad because the fits have always been amazing in the past

November 20, 2024
INOV8 - York logo

Reply from INOV8 - York

Hi Simon.
Thank you for taking the time to write a review.
We're sorry to hear you have not been 100% satisfied with your purchase, we do have some fantastic feedback for the fit and feel of the MudTalon so its disappointing to know you have not had the same experience.

In terms of midsole stack/heel height we do offer two options in the Mudtalon range. The standard MudTalon is designed for longer runs and training days, featuring a 6mm drop ( 18mm heel 12mm toebox). The Mudtalon Speed is lighter, gives a closer to the ground fell and has a lower 4mm drop ( 11mm heel 7mm toebox).

If you would like any further product advice please feel free to contact the consumer care team on enquiries@inov8.com, the team would be happy to help you find the best shoe for you in the range.
Best wishes.
The INOV8 team

Rated 5 out of 5 stars
Verified

Loving this new brand

We initially visited the store in York (quite a long way from our home) to take a look at this brand as it was new to us.
The staff in this store were extremely helpful and friendly. Great store layout with lots of walking and running clothing and footwear.
My husband and I both tried on lots of styles but left without making a purchase as they are quite expensive and wanted to have a think about it before making a purchase. We went off walking along the river and didn’t make it back in time to purchase in store before they closed.
We ended up ordering online after deciding to both make a purchase.
We also managed to obtain some discounts at Inov8 online and the boots arrived the next day.
We are both really impressed with this new brand to us, we have always had Salomon Quest 4GTX a more traditional style boot. My boots are slightly more modern (Rocfly G90 GTX) with a funky sole and comfy from the first wear. My husband went for Roclite Pro. We are loving them so far, only had them two weeks. We could be converts to this innovative brand.

October 17, 2024
INOV8 - York logo

Reply from INOV8 - York

Hi Andy
Thank you for taking the time to leave a review, we really appreciate it.
I will pass your feedback along to my colleagues in the York store and I'm sure it will make their day.
Best wishes,
the INOV8 team.

Rated 5 out of 5 stars

Extremely friendly and helpful!

My wife and I popped in after seeing the York store during a recent holiday. The 2 guys that were working couldn't have been any more helpful and friendly. We must have chatted for around 40 minutes about our running experiences and preferences. The experience was so good, we returned just before closing to purchase a men's gilet just before closing (Weds 11th Sept). Typically, the British weather has improved so I have not had the chance to use the gilet for its intended purpose! Based on this experience alone, I will keep Inov8 in mind when looking for future running gear!

September 11, 2024
Unprompted review
INOV8 - York logo

Reply from INOV8 - York

Hi Paul
Thank you for taking the time to leave a review, I have passed your feedback along to our York store and it has made their day.
Best wishes,
the INOV8 team.

Rated 5 out of 5 stars
Verified

Brilliant company & products

Brilliant company with some fabulous products. I’ve bought two pairs of Inov8 trail runners now and the first pair which were Trailfly I walked 200 miles over two weeks without a single blister, they were so comfy straight out of the box and have great traction, the soles also looked like new after 200 miles. The staff in the York shop were really helpful and knowledgeable. I highly recommend Inov8!!

July 10, 2024
INOV8 - York logo

Reply from INOV8 - York

Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit. With thanks, the INOV8 team

Rated 5 out of 5 stars
Verified

Staff very friendly and helpful

Staff very friendly and helpful. Good product knowledge. Will definitely visit the shop again to purchase more items. I wish more shops were as good as this shop!!! Also helped me order online- which came the next day.

July 4, 2024
INOV8 - York logo

Reply from INOV8 - York

Hi Ken,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience. I have passed this along to our Team in York :)
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
The INOV8 team

Rated 5 out of 5 stars
Verified

The delivery and package of material is…

The delivery and package of material is excellent, appreciated and thanks to all working behind this successful company

June 27, 2024
INOV8 - York logo

Reply from INOV8 - York

Hi Hani
Thank you for taking the time to leave this review, and thank you for your kind words, I'm sure it will make my colleagues day.
If we can be of any further assistance please let us know.
Best wishes,
the INOV8 team.

Rated 5 out of 5 stars
Verified

Quick delivery

Quick delivery, reasonable price and good quality product. I have worn vest once for a 10 mile run and was able to use my Camelbak 3L reservoir and it was a perfect fit. I am very happy with my purchase.

June 8, 2024
INOV8 - York logo

Reply from INOV8 - York

Hi there,
Thank you so much for leaving this great review! :)
With thanks,
the INOV8 team

Rated 5 out of 5 stars

Brilliant staff that know what they are…

Brilliant staff that know what they are talking about, expert advice that suits the customer, welcomed into the shop and given time to make decisions without being pushed. Will definitely be back.

June 2, 2024
Unprompted review
INOV8 - York logo

Reply from INOV8 - York

Thank you so much for the great review, Stuart!
Best wishes,
The INOV8 team

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