Up & Running Reviews 2,103

Visited Sheffield,Church Street branch and spoke to a top guy named Chris.Super helpful on advising on what brand of running trainer and more importantly, size.I normally buy online and just order nor... See more

I went into the store in Shrewsbury and got a gait analysis, I felt a bit intimidated at the start as I’m very new to running but after speaking to the staff member there, felt better. Very knowledgea... See more

A real "traditional" shop in the best sense: focused on one thing and staffed by people who know and love what they are selling. The shop is run by runners for runners, and they give excellent advice... See more

I drove 45 minutes to visit the Sheffield store this morning and it was absolutely worth the journey. I was helped by Chris, who was excellent from start to finish – extremely friendly, patient, a... See more

I have finally ventured out to replace my beloved but worn out Altras in the Nottingham store and I wasn't disappointed. When after an hour of trying various trainers I started to contemplate which ti... See more

I can not praise the staff enough at the Reading shop. Tom, Jack, Maya and Eliot are super helpful, professional and friendly. Above all, they are patient particularly when dealing with a stressed out... See more

I bought my first pair of running trainers from the Bristol store. Ollie served me and was incredibly helpful with what I needed and gave me the time to help me with my choice of purchase and I felt n... See more

Ordered a pair of running trainers that were too small and needed a size up, sent back the same day and received my exchange pair the next day. Also received a personal email to say that had received... See more

I've visited the Bristol branch twice now and both times had gait analysis with Yvette who was super kind, patient and knowledgeable. I'll definitely be returning and recommending the shop to my other... See more

After a long time unsuccessfully looking online for trainers that would fit and help with hallux rigidus, I discovered Up and Running in Cambridge. I walked in and was immediately greeted with a warm... See more

I was looking to buy new running shoes and found a pair that I've been wanting to buy in their Birmingham branch which was on sale. I was disappointed to learn that they didn't sell them in my s... See more

Extremely helpful service by Richard in Up &Running Milton Keynes. Great advice and recommendations. He waited patiently while I tried and re tried different road running shoes. Will definitely go bac... See more

What a wonderful experience. I needed new running shoes, and the Nottingham branch were so helpful. Spoke with Sally-Ann who gave such great advice on running shoes etc. Will forever use this store go... See more

I visited the Reading store and received one of the best customer experiences I’ve had from Tom. He was extremely friendly, attentive and his knowledge and experience was incredible. I have Morton’s n... See more

Brian at the Sevenoaks branch was super friendly and helpful. I got a free gait analysis and tried on five different pairs of shoes on the treadmill before deciding on the perfect trainers for my gait... See more

I visited the shop to collect my race number today, however I left with new running shoes and some tailwind nutrition. I spotted Kevin’s marathon medals, so we chatted about those and I asked some adv... See more

After suffering with Plantar Fasciitis which has stopped me running, I spoke to Isabelle and she suggested gait analysis. Headed into the store and straight away she could see what my issue was,... See more

We went to the Nottingham store and Sally-Ann was great; she listened to the issues we had with current shoes and injuries, analysed our gate, and then helped us select the right shoes. Excellent serv... See more

Brilliant experience today from Jamie at the Harrogate store. Went in to get trainers for me and my husband, both with very specific requirements, his being off road Goretex and me recovering from a... See more

Had a great experience here today with Sally-Ann who was really helpful in looking at my gait and trying different shoes for running. Would totally go back for any future running shoes needed!

I visited the Nottingham store on Saturday morning with my inexperienced running brother and came out so pleased with our experience in the store. Rob was so helpful and in depth with our gait analysi... See more

I had seen some trainers on line so popped into my local store, unfortunately they didn’t have them in stock. However, they were really helpful finding some trainers at a price point for me as a mo... See more

An excellent service provided by Suzie at the Darlington store. Checked my gait and I tried on various daily trainers and tempo running shoes.

We visited on a Sunday looking for a pair of good running shoes and some trail shoes for competitive running. The guy that served us was welcoming and super helpful. He listened to our needs and br... See more

Visited the shop at the Nottingham City Centre for the first time. Sally Anne is very helpful and experienced! I step on the running machine and run for half minutes. She then shows me the video of my... See more

Super grateful to Rob at the Cheltenham store for his help and guidance buying new running shoes. He took the time to properly assess my running style and discuss my goals and then guided me trying... See more

I went in to get a new pair of running shoes. I had a vague idea of what I wanted and needed but wanted to be assessed to be on the safe side. I was supported by Mark who was absolutely brilliant and... See more

Suzy at Up & Running Darlington gave my dad and me the best experience. Treated like VIPs, we were guided through a range of shoes while she shared knowledge and expertise we’d never considered. W... See more

Friendly and helpful staff, easy to then find shoes online and purchase. Very patient and had a good amount of knowledge regarding running shoe choices.

I previously had attended Up & Running Nottingham for their gait analysis and subsequent trainer purchase, as I have got into the London Marathon 2026 and I am a beginner runner. I was given lots of e... See more

Visited the store in Bristol to get fitted for road running shoes and it was a brilliant service. Was greeted by a friendly member of staff called Ollie who took me through to have my gate analysis ca... See more

Went into the Sheffield store to try out my first pair of trail running shoes. Everyone in the store was lovely and so helpful, especially Liz who did a fantastic job talking me through all the shoes... See more

Erica in the Chester store was fantastic. She did a gait analysis and then shared her expert knowledge on the best running shoes for my needs. I came back from todays run through the dewy fields with... See more

Ollie in the Bristol (west bury park) branch was super helpful. Had a gait analysis and after trying lots of different running shoes bought a super comfortable Saucony. Walking on air!!

Thank you Nick (Reading Store)! What a fantastic customer experience. I would highly recommend it if you’re looking for a proper fitted running shoes and need to talk to someone who knows what they... See more

Went into the Reading location 20 minutes before closing for a gait analysis, and despite it being a bit late compared to when they'd usually offer one the staff were kind enough to get me on the... See more

Going into the store in York, trying on some shoes and having a very knowledgeable and helpful young man to help. Unfortunatelyy he didn't have my size, hence me going online at his suggestion.

Visited the shop in Nottingham and Mark was very thorough with my gait analysis and finding the perfect trainers for me. I’ve been wearing them for a few weeks now and had no issues! Would highly reco... See more

I bought my asics Metaspeed edge Tokyo off this company. Item as dispatched super quick and delivered a couple of days later a very easy and pleasant purchase

I visited the Nottingham branch of Up And Running for a first pair of 'proper' running shoes having got halfway through the NHS Couch To 5k and feeling the need for appropriate footwear. I was helped... See more

Very positive customer service experience. I requested a price match for running shoes I had received from Up & Running, including the new-customer discount the other company offered. After being emai... See more

Jamie was superb. He was knowledgeable, helpful, patient and efficient. I wasn’t embarrassed trying on a number of shoes, he was proactive with helping me identify the correct shoe. I am very grateful... See more

The man with glasses was extremely helpful with gait analysis for me. He recommended a great pair of running trainers and gave some helpful advice about my foot problem.

Easy to use website. Quick to dispatch. Purchase followed visit to Chester store where staff were most helpful

Significantly discounted price and fast service. Very easy to order and arrived quickly. No complaints at all.

Ordered a Voucher online for a birthday gift, got an email update and it arrived next day.

Hi, thanks to Emma from Nottingham store, I had the best customer service ever, she was so helpful all the time and so patient, i highly recommended Her anything related to footwear you will be in saf... See more

Delivered on time and as requested. Also local support offered through your shops

The shoes were delivered just the second day after the order was placed which was excellent service and unfortunately as the shoes were not suitable I was able to return them to the store and an immed... See more