Fanatec Reviews 1,496

improved customer service, so much better than before corsair took over. The elastomer of my loadcell pedal broke down, this is a part that is subject to wear and tear. Went to my product page, made... See more

Good experience with my issue. I encountered an issue with my new base. Disappointing to receive a defect material but the warranty and RMA process works well (3 weeks for return product and have a ne... See more

It was not possible to answer my question directly. But I liked to get informed in between until my question was finally answered :)

I bought the 1600€ BMW M4 GT3 wheel. I'm using it with the DD Pro base with PS5 on GT7. There are some bugs with the wheel that I reported a year ago and were acknowledged by Fanatec. Several firmware... See more

So far I have received great service from fanatec. This is the first time I have contacted them since Corsair took over. They have replaced my csp board of an out of warranty pedal set. There was no... See more

One of my Fanatec wheels stopped working and was replaced under warranty, but the issue was not fixed. Further diagnosis showed the base was at fault, and the base was out of warranty. Whilst Fana... See more

The process of buying and choosing the parts was straight forward and easy, during processing it got delayed but it didn’t really matter to me, support via email was excellent and polite. Everyth... See more

I had some problems with compatibility between an older wheel base and a new steering wheel. Chris Schulze with Fanatec Tech Support worked with me for over two weeks to resolve the problems. Quite... See more

I have been thoroughly impressed by the level of service provided by Chris, the Fanatec support representative, during my experience. I had a minor issue and Chris went above and beyond to provide a s... See more

Amazing customer service! Justice and Brandon went above and beyond to resolve an issue with their order system. They were highly responsive and accommodating throughout the process. After fixing the... See more

Fanatec products are really nice, but you had better hope they have the stock they claim (they still havent fixed this), and if you need a warranty or return then GOOD LUCK! I really hoped Corsair... See more

I ordered a CSL Cockpit, DD Pro Extreme wheel and the inverted pedals. Assembly was pretty straight forward and everything works great. Fanatec accidentally shipped me 2 of all the cockpit pieces an... See more

Ordered on Sunday and received on Wednesday. Product was well packaged and works great. Had a hiccup with trying to do a return but one message to Lex and my issue was resolved same day. Awesome compa... See more

My damper became loose after ~18 months of occasional use. I've gone ahead and created a case with Fanatec. To my surprise - they picked up a case within a few business days and based on the video mad... See more

I filled in the form, and within a few hours I received a friend, detailed response of how Fanatec could help. Very happy with their responsiveness and thoroughness.

Very good support. They tried very hard to solve my problem and responded promptly to each of my emails. When it became clear that my wheelbase was actually defective and no repair was possible at Fa... See more

I do appreciate a lot that everytime I contact Fanatec I get good support, it might not be the fastest but I am impressed that they take and help everybody as long as you can provide a serial number o... See more

The customer service was great. I had an issue with my Fanatec wheel base, but they were quick to help when I sent them a message. They asked me about my problem to better diagnose it, and even sent a... See more

The Support team was very nice, helped me immediately left fast answers and helped with every small problem. My Support team member was Chris and he was really really nice and helped me Asap.

I recently contacted Fanatec’s customer service before placing my order and I can honestly say they were absolutely fantastic. They took the time to answer all my questions and guide me through t... See more

I contacted them on an out of warranty technical issue when I am not the original owner. Communications back and forth toom some time. But evven though they had no requirement to they still gave me so... See more

Talked to Coalan from the customer service that the boostkit was missing in my order. He immediately alerted the warehouse and got it 4 days later. Also their was promised me a spare part because... See more

I had a problem with the Fanatec wheelbase I'd borrowed from someone else. They sent me a brand new one under warranty, after several emails. Sometimes it took about three days for me to get a respons... See more

The fast feedback and not having to wait more than a week to hear back from support - that was the best thing. In the past, it has taken way too long to get a response.. Even if the response isn't wh... See more

Fast and very helpful replies. Was willing to troubleshoot my out of warranty button module for 2 days, with very fast replies and very good directions of what to do. Unfortunately it was unfixable b... See more

There was a problem with delivery the order due to some internal issues with availability of the items. The support team worked closely with me to resolve it and provided excellent service.

Brandon was helpful throughout the whole process and prompt with responses. Although I do not blame Fanatec or Brandon in the damaged goods, I'm glad to see an agreeable solution could be reached.

Brilliant customer service and products. I recently ordered the csl dd bundle as well as shifter and handbrake. The shipping was super quick (NL to UK) and packaging was top notch 👌🏽 After... See more

I had a defective cable that needed replacement. My guarantee where gone for a long time - still Fanatec replaced it for free. That is amazing Fanatec - Well done! :)

I received a notification for either a partial refund on a product I had ordered back in May or a 25% discount on a future order due to a tariff change. I saw a promo on a ready to race bundle that in... See more

Very good and fast customer service I had a crack in my steering wheel and got a replacement part, under a week later. Sadly it was in the wrong color. I contacted them again and the day after, the... See more

I honestly can not thank customer service enough here, after having issues. A return under warranty and new wheel base sent out. One very happy and thankful customer.

Perfect customer support. Quick responses, very friendly and got my replacement product quick. Extremely happy that it worked out so easily.

Excellent service csl v2 pedals and gt3 wheel. Next day to uk no delivery fee.

I had some technical problems with compatibility between my existing wheel base and a new steering wheel. Tech Support was great in working with me to try and resolve the problem.

I was searching for wheel parts for an old simracing device out of warranty and after first contact they offered me the parts I needed. Now the wheel works fine. Never seen this in any other support.... See more

I broke the USB cable that connects to my Fanatec base, after speaking with support Chris took my case, within 1 day everything was sorted out and they sent me a replacement FOR FREE! Coming from a n... See more

Customer service responded quickly to my request (within 24 hours). They're working to resolve my issue. I submitted the request only 2 days ago. So far, I'm satisfied.

Very fast response and very good communication solved to solve the problem

Support responded quickly and helped with every problem or query. I have been very satisfied with the support.

Fanatec found a quick solution to my problem. Great support.

I’m extremely satisfied with Fanatec’s customer service. I had an issue with my CSL Load Cell Kit and the same day I reported it, they already provided me with an RMA. The very next day, they shippe... See more

I had an issue with my pedals potentiometer after about 6 years of use. Support was quick and friendly and supplied the replacement part for no cost even out of warranty.

Thought I’d drop a review here of my experience ordering from Fanatec as it seems these guys have gotten a bit of a bad wrap and I think it may be undeserved. I’m UK based and ordered one of t... See more

Had a minor disconnection issue with my wheel but couldn't figure out the cause of the issue. However, after contacting customer support, Chris gave me some amazing troubleshooting steps and the wheel... See more

Since Corsair took Fanatec under it's wings, the customer service is very good, you get your response in a matter of days and they're actually helpful, which is a very nice improvement. I had a... See more

I ordered the following items and they were delivered in two days. No issues with delivery and the equipment is of great quality. DD Shaft Extension ClubSport DD+ QR2 Wheel-side ClubSport Steerin... See more

I have rarely seen this level of Customer Service. I purchased a Load Cell pedal for €160, which arrived defective. Only a few days later, the price dropped to €80. I contacted support, speaking wi... See more

I am very grateful for the team's help. As an overseas seller, finding ways to repair defective products is indeed not an easy task. Unfortunately, during shipping, UPS lost my product. But I am than... See more

Fanatec Support – Great Experience! Just wanted to share my positive experience with Fanatec support. Recently, I had an issue with a faulty base. Fanatec support team reacted quickly, re... See more