Elgato Reviews 125

Ordered el gato neo mic webcam and light from amazon. Cam support came damaged. Sendt an email to el gato customer service and the same day i got a reply. The next day they already sendt the replacement part. Amazing customer service , fast and very reliable. Just made a loyal customer for life. Thanks and keep it the same guys

HI Eric.

Thank you for your amazing customer service. You really saved the day and helped with my presentation.

That link worked perfectly.

Thanks so much, and have a great rest of the week!

I had a problem with the Chat Link Pro cable. My first contact was with a very friendly AI... Then I received an email from customer service. I sent all my details, and my problem was solved immediately. Thanks again.

ignoring a security software defect is not a solution.

I bought the paid version of EpocCam years ago. Elgato discontinued the app without ever notifying paying customers directly, no email, no in-app notice, nothing. That alone is a clear violation of both EU and Swedish consumer law, and also Apple’s own refund policy.

When I contacted their support, I was dragged through weeks of scripted replies, contradictions, and excuses. At one point they even admitted they could refund through the App Store, then immediately backtracked and pushed PayPal instead, without ever offering to cover the fees that would leave me with less than what I paid.

The result? I never got my refund. What I got instead was a long lesson in how little Elgato cares about its customers or the laws they are supposed to follow.

Elgato/Corsair is not consumer-friendly, not creator-friendly, and absolutely not trustworthy. Think twice before you spend money with them, if they can treat paying customers like this over a simple app, imagine how they’ll handle bigger issues.

4/9/25: After 1 week of silence, Elgato finally responded, but only after my Trustpilot review went up. Classic damage control.

9/9/25: Elgato finally paid up via PayPal, covering all fees as promised. The end.

Elgato programmers are the pits and their support sucks! I purchased their $200 Steam Deck + mainly to control Spotify as this unit has 4 knobs. Well, Elgato programmers are so lazy they don't even create their own apps and instead rely on ONE third party developer who has a crappy Spotify app that will NOT install in Steam Deck +! When I tried to have Elgato support help me solve it not validating (a widely known issue) Spotify, he said well it doesn't work so you'll have to reach out to the app developer? WTAF Elgato?? You are too lazy or cheap (probably don't want to have to support software) to create a plugin for the largest streaming music service on the planet. Needless to say this unit and the HUB that goes with it are all being returned to Amazon in the morning. I hope you choke on returns!

I ordered the new Stream Deck scissor key unit. When I received it, the unit was faulty, as one key gets stuck and becomes unusable. I contacted their support and tried to return the item too but haven’t received a response from either yet. Terrible customer support — it seems the one stuck with a faulty unit is me.

Bought about 400 dollars worth of lights, which would have been fine, if some genius hadn't thought it a great idea to not include any controls. Only works via wifi, which has broken on me many times, and since switching to a more modern router basically nothing works anymore.

Ah yes, I also had to order a replacement adapter at some point because it broke. Making it the first adapter in my life to ever break.

Reply to Elgato (cannot seem to actually reply, only edit)

The problem with the pairing issue is that I shouldnt have to think about pairing. Who builds a lamp that doesnt work without wifi 2.4? Why skimp out on a power button?

The adapter just broke. Low quality plastic. This shouldnt be a surprise to you, since you sell back up adapters, that were also sold out for a long time.

Bored of creating profiles for buttons for them to just stop working each time I restart. I wish I'd not bought the physical product if I had of known how buggy it would have been.

I bought the small 15-button Stream Deck and am really happy with it. Build quality is great, buttons are durable, the software is a bit clunky, but you only set it up once, after that it's just button mashing when you need it. Overall no issues from my side, support is also great.

I recently purchased two Elgato Key Lights to upgrade my streaming setup. While one of them connected seamlessly to the Elgato Control Center app and has worked great—providing excellent, adjustable lighting—the other one has been an absolute nightmare.

Right out of the box, the second light refused to connect. I’ve tried everything: resetting it multiple times, ensuring it’s on the same Wi-Fi network, following every troubleshooting step in the Elgato support guide, and even moving it closer to the router. Nothing works. The app repeatedly throws a “connection failed” error no matter what I do.

It’s incredibly frustrating to spend this much on high-end gear and have only 50% of it function properly. For a product aimed at professionals and content creators, I expected more stability and reliability—especially from a brand like Elgato.

Unless you’re lucky and both units work out of the box, you’re potentially in for a huge headache. I’ll be reaching out to support again, but so far, this experience has been disappointing and time-consuming. Buyer beware.

I spent my money on their EpocCam Pro iOS app a few years ago and now it's been discontinued. I feel scammed and want my money back - the piracy is yet again justified.

The physical quality is underwhelming. Software is landmines.

The wave xlr itself is entirely made of plastic despite being pretty expensive. The software immediately stopped working when trying to update and had to finagle it back to working.

Mic arm: not much to say. It works. Holds at the right level. Plasticy for the price so definitely a knock there.

Overall: plastic, rage software

Site was misconfigured so veteran discounts weren't working on any single SKU. Asked them afterwards if they could honor the discount or if they could get it to work so I could just buy the prompter. Stuck with a bundle which I didnt need. They didn't take any accountability and I had to keep following up with them after they said they would pass the support ticket up. Shame on them for offering a veteran discount but not actually honoring it.

(2008204470) Support Ticket
Email: parker at blackinkcoffee.com

I purchased the Elgato Facecam about two years ago and noticed right away that my head appeared tilted and distorted, even though I was sitting straight. At the time, I assumed the issue was caused by my camera placement and decided to leave it alone. Since I wasn’t actively using it, I didn’t bother troubleshooting.

Now that I’ve started using it again, I realize that the distortion was never due to the camera's position – it's the camera itself. I tested it in multiple programs (Zoom, Windows Camera, Elgato Camera Hub), and the issue persists. Zoom displays the image slightly better, but the distortion is still visible.

I tried adjusting FOV, zoom, exposure, sharpness, and physical camera positioning, but nothing fully fixed the problem. When I contacted Elgato support, they were unhelpful, simply stating that "there is no lens correction feature" and suggesting generic troubleshooting steps that I had already tried.

For a camera at this price point, I expected better image quality and support. If you’re considering purchasing the Facecam, be aware that it lacks any built-in lens correction, and you may have to use third-party software like OBS just to make the image look normal.

Very disappointing.

Elgato Cam Link 4K - Totally useless device, worked (just about) three times and then packed up. Did not get around to returning this but tried it again some time later and all it does is get hot!! Will NEVER purchase an Elgato product ever again as this cost me £124 from Argos, I might as well have thrown my money away in a bin!! I did not bother trying to contact Elgato as the unit was out of warranty once I discovered the final failure. I replaced it with a far more reliable £12 item from Ebay!

I bought two decks last Christmas and returned one of them. They confirmed they received the deck back but it's already March and still no signs of the refund. Customer support keeps telling me they will send the money back but nothing comes through. I thought it would be fair to let people know. It's a shame as it semeed like a cool company that you'd trust.

Second time buying a 200$ elgato HD 60 x …. This product is absolute trash. I have spent 10s of hours trying to troubleshoot (after the 1st one I bought worked for about a week and then never worked again) - the 2nd one I’ve bought simply does not allow me to stream on any platform, computer, etc. I have tried every different type of cord, system settings, device. Do I have to sacrifice a goat to the Elgato gods for their favor? Did I mistakenly spend 200$ on a 2 week sample of the product after which it shuts itself down? A lay awake at night thinking about Andy Paul doing laps in his pool of liquid gold, chuckling to himself about the idiots who buy his products. If you’re interested in streaming with this product I recommend first doing a test run by dumping legos on floor and walking across them. The experience is the exact same and its much cheaper. Hopefully this review helps!

UPDATE; Elgato sent me an email asking if they could could mark my case settled. I said yes, but I told them I was very disappointed that the item had failed so soon (WiFi chip failure). Support chose to start a claim for me and although I needed to print off a packaging slip and fund the return myself, a new KeyLight has been sent to me.

Old review; I bought an Elgato Keylight which stopped working 2 months after the warranty ran out. I feel that a premium product should last longer than 2 years. Support were helpful, which is why I gave 2 stars.

1. I record with the elgato face cam application and it doesn't record anything. It used to record but not anymore. There is no solution. I deleted it and downloaded it again, still the same.
2. When I touch the table with the mouse, there is an echo-like sound, but I bought a Shure SM7B and tried it there, there is no such thing.