Dihaga Reviews 81

Reply from Dihaga

12 hours ago

Dear Patti,

We're so happy to hear you're pleased with the the order you just received and the quality exactly what you expected! We truly appreciate your trust in our store and your kind words about our services.

Thanks again for the awesome feedback.Looking forward to serving you again!

Best regards,
Dihaga Team

Reply from Dihaga

A day ago

Dear Tab,

Thank you so much for your 4-star rating and for sharing your feedback with us. We truly hope you’re enjoying your purchase!

Your feedback is a great motivation for our team.

If you need any further assistance, feel free to reach out to us anytime.

Best regards,
Dihaga Team

Reply from Dihaga

1 days ago

Dear Tom,

Thank you so much for your review! We’re happy to hear that you’re satisfied with the item you received.

We also truly appreciate your understanding regarding the shipping time. However, please note that we always send an email to update the delivery status — kindly check your inbox and spam folder in case it was filtered there. Your feedback is very valuable, and we’ll definitely take it into consideration as we continue improving our shipping service.

Thanks again for your support — we look forward to serving you again soon!

Warm regards,
Dihaga Team

Reply from Dihaga

2 days ago

Dear Florence,

Thank you so much for your kind words, Florence!

Your feedback means the world to us and truly inspires our team to keep creating amazing designs just for you.

Please feel free to share your thoughts on each item you received —we’d love to hear all about it. You’re not just a customer; you're part of the Dihaga family!

Warmest regards,
Dihaga Team.

Reply from Dihaga

Updated 2 days ago

Dear Keisha,

Thank you so much for taking the time to leave us a review. Your feedback is very important to us, and we truly appreciate the opportunity to improve our service.

We sincerely apologize for the confusion regarding your order. We did send the correct item to USPS; however, due to a technical issue, they displayed incorrect postage information. We then shipped a replacement package, but unfortunately, USPS was also unable to deliver it.

After carefully reviewing the case with USPS, we discovered that the ZIP code provided in your address was incorrect, which caused your package to be redirected to Texas (ZIP code 79560). Here is the address listed in our system:

2304 Darnell Rd, Lot 4
New Iberia
Louisiana, United States
ZIP code: 79560

According to our policy, we are only responsible for delivery issues when the shipping information provided is correct. Since the ZIP code error was in the address we received, we kindly ask you to resolve the dispute with your bank. Once that is settled, we would be more than happy to resend a new package to you. Also, please provide us with correct address.

Please rest assured that we are a legitimate business. We’ve also incurred additional costs with our production and courier partners while trying our best to fulfill your order.

Thank you once again for your patience and understanding.

Warm regards,
Dihaga Team

Reply from Dihaga

2 days ago

Dear Sandra,

Thank you so much for your awesome review! We're thrilled to hear that you were happy with the quality of the crocs — that truly made our day!

We also really appreciate your understanding regarding the shipping time. Due to a recent increase in order volume, our courier has been experiencing some delays. Your feedback is very valuable, and we’ll definitely take it into consideration as we work to improve our shipping service.

Thanks again for your support — we look forward to serving you again soon!

Best regards,
Dihaga Team

Reply from Dihaga

3 days ago

Dear San,

Thank you so much for your 4-star rating and for sharing your feedback with us. We truly hope you’re enjoying your purchase!

The courier has informed us that they are currently handling a high volume of orders, which has slightly slowed down delivery times. We kindly ask for your understanding.

Thank you again for your patience and support.

Your support is a great motivation for our team.
If you need any further assistance, feel free to reach out to us anytime.

Best regards,
Dihaga Team

Reply from Dihaga

5 days ago

Dear Bill,

Thank you so much for your wonderful feedback! We’re extremely happy to hear that you’re satisfied with the item you received.

We truly appreciate you taking the time to share your thoughts, and we look forward to seeing you again soon!

Cheers,
Dihaga Team

Reply from Dihaga

Updated Oct 18, 2025

Dear Leslie,

We’re very sorry to hear about your recent experience. This is not the level of quality or service we aim to provide, and we truly appreciate you bringing it to our attention.

We have confirmed that your order was processed and shipped within the delivery timeframe stated on our website. However, we completely understand your concerns. If you would like to proceed with a return or need any assistance with the item, please don’t hesitate to reach out — one of our team members will be happy to support you promptly.

To better understand and resolve the issue, we’ve sent you a private email. Could you please take a moment to check it and reply at your convenience?

Your response will help us prioritize your case so we can make things right as quickly as possible.

Thank you again for your patience and understanding.

Warm regards,
Dihaga Team

Reply from Dihaga

Updated Oct 18, 2025

Dear Jason,

Thank you for bringing this matter to our attention. We truly apologize for any inconvenience.

We have carefully reviewed your case and confirmed that your packages were successfully delivered. A confirmation email was sent to you when the order was placed, and we also followed up with an email to inform you that your package was available for pickup at the post office. However, we have not received a response. Could you please check your inbox and spam folder to ensure you didn’t miss our messages?

Regarding the design of the item you received, we’re sorry to hear it may not have met your expectations. We have not received any previous complaints about this particular design, but we’re more than happy to help. If you need any assistance or would like to discuss your concern further, please don’t hesitate to contact us.

We’ve just sent you another private email — kindly take a moment to check it when possible.

Best regard,
Dihaga Team.

Reply from Dihaga

Oct 17, 2025

Dear Karen,

We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we aim to provide.

To better understand and resolve the issue, could you please send us a private message along with photos of the item? Once we receive them, our team will review your case and assist you as quickly as possible.

Your response will help us prioritize your situation, and one of our team members will get back to you promptly.

Thank you for bringing this to our attention .

Warm regards,
Dihaga Team

Reply from Dihaga

Oct 17, 2025

Dear Kyle,

Thank you for sharing your thoughts and experience with us.

We sincerely apologize for the delay in your package’s arrival. We recently encountered an issue during transit, which caused several packages to be delayed or lost. As a result, we made the decision to resend all affected orders — and thankfully, most customers have since received their replacements.

Regarding your order, it appears there may have been some misunderstanding, as it did not take two months for delivery. Nevertheless, we completely understand how frustrating any delay can be.

We truly hope that once your order arrives, the quality will make the wait worthwhile.

For your next purchase, please don’t hesitate to reach out to us beforehand — we’d be happy to offer you a special discount as a token of our appreciation for your patience and understanding.

Thank you again for your kind understanding and support.

Warm regards,
Dihaga Team

Reply from Dihaga

Oct 17, 2025

Dear Ronald,

Thank you for sharing your experience on our website.

We have checked your order status and would like to let you know that your package has now been handed over to the courier.

We’ve also sent you an updated tracking link via email. Please take a moment to check it for the latest delivery details. Additionally, we have contacted the courier on your behalf to help expedite the process.

Thank you so much for your patience as your package makes its way to you!

Sincerely,
Dihaga Team

Reply from Dihaga

Oct 17, 2025

Dear Robert,

Thank you so much for your awesome review! We're excited to hear that your friend got the gift — we truly hope they enjoy it!

Your feedback is a biggest motivation to our team.

Thanks again for your support, and we hope to serve you again soon!

Best regards,
Dihaga Team.

Reply from Dihaga

Oct 16, 2025

Dear Pamela,

Thank you so much for your 4-star rating and for sharing your feedback with us. We truly hope you’re enjoying your purchase!

We always send the tracking link via email as soon as the package is shipped. We will examine this matter with our team.

Your support is a great motivation for our team.
If you need any further assistance, feel free to reach out to us anytime.

Best regards,
Dihaga Team

Reply from Dihaga

Oct 15, 2025

Dear Customer,

Thank you so much for your kind feedback! We are delighted to hear that you are pleased with your item. Our mission is to always provide the best products and service to our customers.

We look forward to serving you again in the near future.

Thanks a ton!
Dihaga Team

Reply from Dihaga

Oct 15, 2025

Dear Maria,

Thank you so much for your awesome review! We're excited to hear that you were happy with the quality of the shoes and that your son loved them — that truly makes our day!

We also appreciate your suggestion about using a darker color for the custom name. Your feedback is very valuable, and we'll definitely take it into consideration to improve future designs.

Thanks again for your support, and we hope to serve you again soon!

Best regards,
Dihaga Team.

Reply from Dihaga

Oct 15, 2025

Dear Edward,

Thank you for your feedback! We're glad to hear your order arrived as your expectation. If you ever need anything else, we’re always here to help.

Your 5-star review means the world to our team. We truly appreciate your support and look forward to serving you again in the near future.

With gratitude,
Dihaga Team.

Reply from Dihaga

Oct 13, 2025

Dear Pamela,

We truly appreciate your 5-star review and are delighted that you’re happy with your hat. Feedback like yours drives us to continue delivering quality and service.
Thank you for choosing us—we look forward to serving you again.

Best regards,
Dihaga Team

Reply from Dihaga

Oct 13, 2025

Dear Carl,

Thank you so much for the 5-star rating and your great feedback!

We’re truly happy to know you’re satisfied with our product and delivery time. If you want to place another order, don’t hesitate to reach out to get a discount code !

Best regards,
Dihaga Team.