Dear Leslie,

We’re very sorry to hear about your recent experience. This is not the level of quality or service we aim to provide, and we truly appreciate you bringing it to our attention.

We have confirmed that your order was processed and shipped within the delivery timeframe stated on our website. However, we completely understand your concerns. If you would like to proceed with a return or need any assistance with the item, please don’t hesitate to reach out — one of our team members will be happy to support you promptly.

To better understand and resolve the issue, we’ve sent you a private email. Could you please take a moment to check it and reply at your convenience?

Your response will help us prioritize your case so we can make things right as quickly as possible.

Thank you again for your patience and understanding.

Warm regards,
Dihaga Team