I ordered a sweatshirt for my son
I ordered a sweatshirt for my son, but when it arrived, the size was not as expected. Since it was a custom sweatshirt, I wasn’t sure what could be done, I reached out to customer service. They were incredibly professional and understanding. I had placed the order myself, they offered to process a new order at a discounted price.
I agreed, and they delivered exactly as promised. The new order was processed quickly, with no delays, and the product is fantastic! This experience truly showed me what great customer service looks like. I will definitely be ordering again and recommending them to others. Thank you very much!
Reply from Dihaga
Dear Chas,
Thank you so much for taking the time to share your experience! We’re truly sorry the original sweatshirt didn’t meet expectations, but we’re so glad we could work with you to make things right.
Your kind words about our customer service mean the world to us. It’s our goal to provide a smooth and supportive experience, even when things don’t go perfectly the first time.
We truly appreciate your trust in us, and we’re grateful for your recommendation. We look forward to serving you again in the future.
Warm regards,
Dihaga Team