Dear Jason,

Thank you for bringing this matter to our attention. We truly apologize for any inconvenience.

We have carefully reviewed your case and confirmed that your packages were successfully delivered. A confirmation email was sent to you when the order was placed, and we also followed up with an email to inform you that your package was available for pickup at the post office. However, we have not received a response. Could you please check your inbox and spam folder to ensure you didn’t miss our messages?

Regarding the design of the item you received, we’re sorry to hear it may not have met your expectations. We have not received any previous complaints about this particular design, but we’re more than happy to help. If you need any assistance or would like to discuss your concern further, please don’t hesitate to contact us.

We’ve just sent you another private email — kindly take a moment to check it when possible.

Best regard,
Dihaga Team.