Dear Karen,

We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we aim to provide.

To better understand and resolve the issue, could you please send us a private message along with photos of the item? Once we receive them, our team will review your case and assist you as quickly as possible.

Your response will help us prioritize your situation, and one of our team members will get back to you promptly.

Thank you for bringing this to our attention .

Warm regards,
Dihaga Team