I was initially unsatisfied with the quality of the material of my second order. It was noticeable different from the material of my first order. I reached out to the company with my concerns. They to... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #219 of 453 best companies in Clothing Store
Written by the company
TheBlackLuxe is a proudly Black-owned apparel brand that celebrates culture, history, and legacy through bold, meaningful designs. We specialize in high-quality baseball jerseys, joggers, and snapback hats that honor Black pride, Black fatherhood, and Black history. Every piece is crafted with intention—offering both style and a statement. From our empowering messages to customizable designs, we aim to help our community wear their pride loudly and proudly. Whether you're shopping for yourself or gifting someone special, TheBlackLuxe is here to uplift, represent, and inspire. ✅ 5-star customer service ✅ Easy returns & worldwide shipping ✅ New collections launched regularly Shop with pride. Wear your story. Join TheBlackLuxe family.
Contact info
United States
- theblackluxe.com
Replied to 83% of negative reviews
Typically replies within 48 hours
It took almost a month to arrive
It took almost a month to arrive, and when it did, the packaging was not appropriate for a hat. I haven't worn the hat because it was completely flattened and bent up by the packaging; I expect my hats to arrive in a box, to maintain it's shape.
Love the shirt great word people asked…
Love the shirt great word people asked where did you get this shirt?
I May Try Them Again, I Don't Know
Cheap materials for a baseball cap were used and the measurements of the cap bills were smaller than normal. Also, they were shipped flattened to the point where the original shape couldn't be restored.

Reply from Theblackluxe
The quality of the pants and top were terrible.
The quality of the pants and top were not as good as advertised. I was sent pants that look like pajamas and not like in the picture. The size of the pants were not even matching what I ordered. I spoke to someone only through email who gave me a reason for this and stated I would get the right order but I never received it. So I was stuck with an order and I bought two thinking my first order was wrong and never received a response on fixing that as well. So I paid for two of the same thing and got the same result for both orders. I have the same review for both orders!!!

Reply from Theblackluxe
Problem is getting handled!
Have had a sizing issue with my jerseys, however the CEO has reached out and attempting to remedy the situation. Things are looking better!

Reply from Theblackluxe
The fit was inaccurate
The fit was inaccurate.
Nothing fit well.
Your clothing made a good donation for someone else since they were of no use to me

Reply from Theblackluxe
Bought the items for my son it's his…
I brought the items for my son it's his birthday. And he love them thank u for having a business thats6great for black people God bless Linda Johnson
Satisfied customer
I was initially unsatisfied with the quality of the material of my second order. It was noticeable different from the material of my first order. I reached out to the company with my concerns. They told me that they had changed the material but, they were willing to resend me my items with the original material at no cost to me.
I didn't even receive my package from…
I didn't even receive my package from your company

Reply from Theblackluxe
Wore the jersey with pride …
I wore one of the jerseys out to the grocery store as I walked along. I had multiple people viewing the jersey and smiling as my wife and I walked through my wife happened to notice it.
Sadly it started off rocky because the…
Sadly it started off rocky because the merchandise I brought wasn’t exactly what I recieved but thank God I sent photos of what I recieved and they compared them and apologized for any Inconvenience for my troubles and promised to justify their mistakes and as I write this I’m waiting for a email telling me when to expect my correct merchandise the sad thing was I’m going to a festival and wanted to wear my jersey and matching cap but due to their mistake I was not able to do so.. but I hope for my birthday I’ll be able to wear all 3 of my jerseys and matching caps in Las Vegas in the next month if they are delivered and are correctly paired up they have agreed to correct this situation so now I wait but I will be seeking to wear and buy more merchandise and advertise their products the only thing that bothers me is the delivery status .. it just takes too long if u get the funds express me the product who cares if it cost a fee at least I’ll get the products when I need them when I plan on wearing them and don’t have to seek other stuff because the merchandise didn’t arrive on time
Thank you and hopefully my birthday will be a success with the merchandise and I say thank you for correcting the mistake just get the caps and jerseys to me please I can’t wait… so excited
Hello Team
Hello Team, I received my jersey and it's ALL THAT & A BAG OF CHIPS. When I present it to the world I'll send you a Pic.
Thank You
I like the heft of the fabric
I like the heft of the fabric. However the collar stitching is not matched. And it took entirely too long to recieve my order.
You know I am a 71 year old man and I…
You know I am a 71year old man and I really thought that the jersey's would some cheaply made jersey with iron on letters but I am impressed with the quality. The family really likes them my wife wants to know if you have a women's line i do love my jerseys so thank you sorry about the name that is my brother n law so please send to my email
I’m so very pleased with my New Jersey…
I’m so very pleased with my New Baseball Jersey purchase, specifically the quality and fit. I’m a Big Guy (6’, 390) and this 6X has more room than expected, and I realize a 5X would have been perfect. Nonetheless, I recommend this Vendor product to everyone. Again, THANK YOU Black Luxe, and I’ll be shopping again soon.
The jersey shirt was awesome I love it…
The jersey shirt was awesome I love it and it fits perfectly
The fact that you took the time to…love work with my peace
The fact that you took the time to email me and let me know that my order was shipped to me and after I got it yall live up the hype
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







