Cactus Navigation & Communication Reviews 5,045

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent value, competitive pricing, and superb customer service. Consumers appreciate the prompt and efficient delivery service, often receiving their orders much faster than expected. The company is also commended for its informative website, easy ordering process, and clear communication throughout the order and delivery process. People highlight the helpfulness and knowledge of the staff, who go the extra mile to provide advice and assistance. The quality of the products and the secure packaging are also frequently mentioned. Overall, reviewers express high satisfaction with the company's service and products, making it a highly recommended choice.

Based on these reviews

Rated 5 out of 5 stars

Unbelievable service! Ordered on the 19th August 2025 at the cheapest price anywhere, paid for express delivery which was also cheap, saying 2/3 days delivery, turned up the next morning, less than... See more

Rated 5 out of 5 stars
Verified

There is always some trepidation when ordering from overseas, but Cactus Navigation had my goods packed and out the door within a couple days, and the instruments arrived way down here in New Zealand... See more

Rated 5 out of 5 stars
Verified

Great experience, kept informed by email throughout the order and delivery process. Best price available including delivery was cheaper than everyone else I found and the item was very securely packag... See more

Rated 5 out of 5 stars
Verified

Received several emails to inform me how the order processing and delivery were proceeding. Received the item very quickly, over 10 days ahead of estimated delivery date! The delicate electronics were... See more

Rated 5 out of 5 stars
Verified

Very happy with my dealings with this company. Firstly I ordered a Submariner sweater which I was delighted with. I then ordered a Guernsey sweater in Medium size but this proved a bit too tight. Afte... See more

Rated 5 out of 5 stars
Verified

Great prices and great knowledge from staff. I picked up an order and mentioned I needed a new anode but didn't think they sold them, within a few minutes I was told one could be in stock within 2 d... See more

Rated 5 out of 5 stars

Very good website. Lowest price I could find on the internet for the GPS device I bought. Really quick delivery (quicker than advertised). Excellent comms about order status and delivery througho... See more

Rated 3 out of 5 stars
Verified

Good product, great price. Wrong address on delivery label and DHL delivered to wrong address. I spent an hour scouring our neighbourhood looking at doors that matched their tiny photo. (Fortunately... See more

Rated 5 out of 5 stars

Congratulations Cactus! We ordered a wireless Anemometer on Monday and the unit arrived 3500 miles away in Dubai on Wednesday morning. They had the best prices in UK for Nasa kit and we also got the b... See more

Rated 5 out of 5 stars
Verified

Trouble free purchase, good communication and speedy dispatch. What more can a boater ask for. Item as described and genuine product with price point and delivery in a decent position on the optio... See more

Rated 5 out of 5 stars
Verified

Called Cactus for some technical advice on an item I wanted to purchase. They gave me the information and I jokingly said at 1 pm I would get it next day, he said I would defiantly get it within a... See more

Rated 5 out of 5 stars
Verified

Somehow found cactus whilst searching for a particular anode. Price was very good, not sure if it was a bank holiday special. Quick delivery and very good product. Will search for them next time. Ye... See more

Rated 5 out of 5 stars
Verified

Ordered some hydrosol from the company and when it was delivered it had been damaged and contents lost in transit. ( Not the fault of the company as it was well packaged) Replacement sent straight... See more

Rated 5 out of 5 stars
Verified

Easy to order and pay online for collection. Item was usefully less expensive than elsewhere, very good value, and ready for me on arrival to collect. Overall a very good buying experience. Well re... See more

Rated 4 out of 5 stars
Verified

Good communications Quick postage, despite threat of not actually shipping the item for over a week. But having advertsised the item as post free, should cactus really delay shipping wilfully on the... See more

Rated 5 out of 5 stars

Bought an item which unfortunately wasn’t going to reach me on time (my own fault it was last minute). I left a message in the evening and was called back first thing and the order was cancelled and r... See more

Rated 5 out of 5 stars
Verified

Whale Pressure switch. Needed a replacement pressure switch - discovered the original in our 20 year old motorhome had a small tear in the diaphragm. Phoned to confirm part and ordered online. Arri... See more

Rated 5 out of 5 stars
Verified

Excellent service again from the team: questions were answered which enabled me to purchase the correct B&G speed, depth & temperature transducer. Product was sent promptly.

Rated 5 out of 5 stars
Verified

Hi All Well I would just like to say that Cactus Navigation & Communication Have great offers very easy to order on line excellent shipping and delivery way before the time quoted with great tracki... See more

Rated 5 out of 5 stars
Verified

Good website, easy to order. Best price on the internet for the item I ordered. Very quick delivery. Excellent comms about order status and delivery throughout. Highly recommended for all these re... See more

Rated 5 out of 5 stars
Verified

Jon Davis at Cactus Navigation went to a great deal of trouble to locate the small part I needed for my dinghy pump, but the bit I needed - the nozzle that went into the inlet valve - was unavailable... See more

Rated 5 out of 5 stars
Verified

Fantastic customer service I initially phoned for advice on what battery charger to purchase and the chap on the phone took the time to make sure I was ordering the correct version The second... See more

Rated 5 out of 5 stars
Verified

Recieved the product and as described. Instructions very clear. I clicked standard delivery and recieved it at the other end of the country next day. Well done folks, brilliant.

Rated 5 out of 5 stars

Absolute legends! Not only a fair market price for a product that I needed, but the team went out of their way to make sure that the right part was sourced from the supplier and delivered with speed... See more

Rated 5 out of 5 stars
Verified

It's great to support a local company here in Plymouth but when the pricing is very competitive and the service is so good, it's a no- brainer! You just seem to get it spot on every time, well done C... See more

Rated 5 out of 5 stars
Verified

Ordering was easy on your website, the price was also good but best of all was all the tracking info allied to the use of DPD. They are, in my opinion, the best of the delivery companies. I have ju... See more

Rated 5 out of 5 stars
Verified

Great service on the fresh water seaflow pump I purchased. Decent price , importantly in stock and delivered the next day. My boats fresh water system is up and running again .

Rated 5 out of 5 stars
Verified

Very prompt email response, and the timescale I needed the parts in was tight. The team worked diligently to organise delivery as quick as possible and I received them with plenty of time much to my s... See more

Rated 5 out of 5 stars
Verified

Had product I wanted at a good price. Easy ordering system and quick delivery. Product arrived well packaged and in good condition. Have used this company before and will again.

Rated 4 out of 5 stars
Verified

I have given Cactus four stars. I ordered my item when I was away on holiday, the delivery advice was for the 6th November it arrived on the 24th October. The parcel sat outside my house.

Rated 5 out of 5 stars
Verified

A quick and easy transaction at a really good price compared to other online e retailers. Will certainly use Cactus again for the same product in the future.

Rated 5 out of 5 stars

Wow what a service. I have recently ordered two large orders from cactus and had them sent out of the U.K. to me in Europe. Both arrived very quickly and very well packed. Prices are the best I can fi... See more

Rated 5 out of 5 stars
Verified

Transaction was easy. Goods were excellent price and delivery, even to my west highland address was prompt and not over charged as many companies do for up here

Rated 5 out of 5 stars
Verified

I have got to say this company provided first class service both in price and very quick delivery would not hesitate to use them again thank you mick stones Durham

Rated 5 out of 5 stars
Verified

Cactus Navigation was extremely efficient and helpful. I ordered the wrong product, and they quickly arranged for a label for the return and also dispatched the new order, all within 30 minutes of me... See more

Rated 4 out of 5 stars
Verified

This is the first time I've bought from Cactus. It arrived at my door in California sooner than expected. It is exactly what I wanted, but I couldn't find it in the States. Don't try shipping to a PO... See more

Rated 5 out of 5 stars
Verified

Excellent speedy service - needed a replacement radio in a hurry. I bought online and spoke to customer services to confirm delivery info. It was dispatched overnight and arrived next day. Very compet... See more

Rated 5 out of 5 stars

Great customer service. The colour of my delivery wasn’t due in for a while so I had the option to change to get my order quicker. Very informative and kept up to date on my order. Would definitely or... See more

Rated 5 out of 5 stars
Verified

Speedy delivery of the handheld compass! It's smaller than I'd expected, but I'm actually pleased about that as it's much more wearable as a result.

Rated 5 out of 5 stars
Verified

Used these guys a few times , always seem to be very competitive on price wether it’s an AiS unit or a small block

Rated 5 out of 5 stars
Verified

Jon - (employee) has been most helpful towards selecting the instrument to upgrade the old Raymarine system on my Yacht He has continued to offer me assistance as I work through the different pro... See more

Rated 5 out of 5 stars
Verified

Easy to navigate website meant I found what I was looking for quickly Simple ordering & payment process Updates on delivery - Arrived as forecast Great Service

Rated 5 out of 5 stars
Verified

Website was informative (buying for my husband, clueless as to what to look for!), prices were competitive and Jon dealt with my stupidity over dispatch info with humour and good grace. Definitely r... See more

Rated 5 out of 5 stars
Verified

Good price & delivered promptly for a reasonable cost. B&G didn't have the Anemometer bearing in stock, but Cactus did! Excellent Chandlery with friendly, knowledgeable, helpful staff.

Rated 5 out of 5 stars
Verified

Excellent service and product's, I ordered a navigation system which was quickly delivered, it arrived on time and was well packed. The ordering system from the website was easy and efficient, th... See more

Rated 5 out of 5 stars
Verified

I've used you before and forgotten about you but... good reliable service. Speedy delivery and great customer services. Thanks

Rated 5 out of 5 stars
Verified

Excellent value and superb customer service. Would be difficult to find a better deal on most items. Next day delivery seems to be the standard. What more could you want?

Rated 5 out of 5 stars
Verified

The company is very fast by sending the orders the prices are ok the products are coming well packaged but they don't respond their mails

Rated 5 out of 5 stars
Verified

This company are very often the cheapest on the market for nautical electronics, with free or cheap shipping and prompt delivery. This makes them my go-to for this type of product, especially when so... See more

Rated 5 out of 5 stars

Excellent quality paddle board. Well packed. Good quality storage bag. Prompt service, great product delivered in perfect condition and very competitive price.

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Company details

  1. Boat Accessories Store
  2. Marine Supply Store
  3. Sailing Store

Written by the company

Cactus is a privately owned business operating with an office and warehouse in Plymouth in the UK. Cactus MD Andrew Smythe says: ‘I started the business after many years in the marine industry first as an electronics installation engineer and later as a sales and marketing manager for one of the manufacturers, working the UK and overseas. Before I started Cactus, marine electronics were either sold from mail order chandlers who sold at low prices but lacked the specialist knowledge or the local technical dealers who had the knowledge but were on the whole expensive. My idea was to offer good technical expertise and low prices, hence our slogan and guiding principle Strong on Price and Advice!’ The Cactus price promise guarantees you the best price, even in the event you have seen a price cheaper elsewhere. We try to keep our promise as simple as possible and not have lots of exceptions or caveats, so in a nutshell, we will always match or better a price providing the product is from an official source, like for like and it’s not a discontinued product or promotion we can no longer source. Cactus is a brick and mortar business with premises and a warehouse in Plymouth full of stock. Next time you are looking at online chandlers and retailers look carefully at their address (if they put it on their site, many don’t) thanks to Google maps you can even take a look at their premises. You will see many of the retailers on the net are just one man bands working from home. But why does that matter? Well without premises they can’t hold decent levels of stock, in fact, most of these companies don’t hold stock, and instead they source from distributors who ship the goods for on their behalf. Many have no idea what they are selling and most importantly have no infrastructure in place to deal with returning goods or service work. Unlike many web retailers our sales team are marine engineers, so as well as being able to guide you through all the options they can talk intelligently about all aspects of the installation. They can tell you the kit and tools you need, positioning antennas and display even how best to run cables. Our advice makes sure you get the right kit and you get the most out of it. If you don’t want to install the equipment yourself, we can recommend a reliable company who will be able to deal with the project. If you have a problem we don’t hide behind an email address or restrict the times you can call us. If something you have bought from us isn’t working to your satisfaction, let us know and we will get it sorted. Cactus is now in its 3rd decade of trading, we know the solutions and products that work and ones that don’t. If you have an idea for a unique application or installation let us know, chances are we’ve already been there and done it with another customer. Over the years we have supplied equipment to tens of thousands of customers with boats ranging from day sailors to superyachts. Nearly all become repeat customers because they like our pricing, customer service and business approach. We like to a build a rapport with our customers and get feedback on how their kit has performed; consequently, we are able to give great advice. This advice doesn’t just save money, in one case recently it actually saved the life of a customer and his family in the Southern Ocean. Cactus is one of only a few internet retailers / chandlers that is a dealer and service agent for ALL the major brands. We are not tied to a few suppliers which mean we can offer genuine unbiased advice. Unlike many online stores, we are happy to talk you through a problem.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Good value, especially for shipping charges

This company are very often the cheapest on the market for nautical electronics, with free or cheap shipping and prompt delivery. This makes them my go-to for this type of product, especially when so many other online chandlers charge extrqa for delivery ot our (Scottish) postcode.

June 12, 2025
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Rated 5 out of 5 stars

Unbelievable service

Unbelievable service! Ordered on the 19th August 2025 at the cheapest price anywhere, paid for express delivery which was also cheap, saying 2/3 days delivery, turned up the next morning, less than 24 hours after ordering!

I rang the warehouse before ordering to check everything and they was super helpful, really great company and workforce, will definitely be using again!

August 20, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Trouble free purchase

Trouble free purchase, good communication and speedy dispatch.
What more can a boater ask for.
Item as described and genuine product with price point and delivery in a decent position on the options available!
Highly recommended.

July 14, 2025
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Rated 5 out of 5 stars
Verified

Excellent speedy service

Excellent speedy service. Considering delivery was expected to be much later. I records within 48hrs.
I would not hesitate in using Cactus Navigation again or in recommending them to others.

July 10, 2025
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