customer

Hello,

We sincerely apologize for the frustration and inconvenience you experienced. Some parts do not come with fitting instructions, as they are intended to be installed by a qualified mechanic or body specialist, but we understand how this can be disappointing.

We also apologize for any confusion caused by the product description and will review it to make it clearer for future customers. Your feedback is very important to us, and we are truly sorry for the inconvenience this has caused.

Kind regards,
LR Centre LTD

Thank you for taking the time to leave your review.

Following investigation into your order, we can see that the unit was ordered directly from the manufacturer to stock availability.

We can also see your delivery address was Northern Ireland, which does incur a delivery charge.

We value your feedback and would like to apologise for any inconvenience caused.

If you would like to discuss your experience further, please don't hesitate to contact us.

Kind regards
Comms Express Customer Service Team

Good morning,
Thank you for your review.
I am sorry to hear you experienced these issues.
We would be keen to raise this within an internal enquiry.
Please kindly contact us at complaints.AITHD@aitworldwide.com with your delivery post code and/ or order number in order for us to investigate this.
Kind regards
AIT Home Delivery UK (formerly Panther)

Hi

Thank you for the 4-star review! 🌟 We’re glad to hear you had a positive experience with our service. If there’s anything we could have done to make it a 5-star, we’d love to know so we can continue to improve for future customers. Your feedback means a lot to us, and we appreciate you choosing Fibrus. Thanks again!

Kind Regards
Customer Experience Team

Hi There, thank you for taking the time to leave a review. We appreciate all feedback. I'm sorry that you are unhappy with our decision to remove the web link, it was rarely used and not all devices were available on it. You're right in that you are only able to access our app and online services via the app if you use a hub and connect it via your broadband router, I'm sorry that you are unhappy with this. Many Thanks, The Hive Team

Hi

Thank you for your honest response. We want to give our reassurance that we're looking into the issues you've described and will be in touch with you as soon as we've identified a resolution.
We apologise for any inconvenience this may have caused you.

Kind Regards