Verified
Prompt Delivery. All good
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Review summary
Based on reviews, created with AI
Based on these reviews
After a minor miscommunication initially, I found the customer service to be great. Very quick and positive responses received. I ordered a large petrol chipper which arrived when promised, by profe... See more
I bought pasta maker and it was not arrive on the expected date due to incomplete address, I called up the sender and we fixed the right address and immediately they resend it to me. Thanks for being... See more
Not enough information on delivery times but otherwise excellent service and great product.
Verified
Order arrived in Croatia in a week. Items hose reel, 100 m rubber hose 40 bar and professional spray handle. Arrived in 2 packages, everything OK
Verified
price is fair. free delivery, fast delivery,...
Verified
Excellent product at a good price.
Verified
Prezzi convenienti, merce valida, assistenza top.
Gentile , merce di qualità
Bought a lawnmower 2weeks ago.firstime purchase so was worried would all go well.seems it did delivery takes nearly 2 weeks that's fine as it has a long way to come Ireland.tracking is a bit weird as... See more
The wood chipper we ordered was a bit of a gamble we thought as normally we like to see what we are about to purchase. Especially when spending a decent some of money. However the product seems excell... See more
I ordered a replacement spray gun which when I received it was the wrong part. I telephoned the after sales department. There is a choice of language and a free phone number. The person I spoke to gav... See more
Very easy order processing and purchasing. Excellent communications about delivery, tracking and customer queries. Delivery was a bit slow but that was mainly down to Christmas and New Year disrupting... See more
Delivery time was about 10 days, which I was able to track. The ride-on was well packed on the pallet, everything sorted to exact detail. There wasn't even a washer missing. The handbooks were easy... See more
Ordered a stiga 6102 hw estate ride on mower on 25th March. It was delivered to my door in Northern Ireland 10 days later complete with trailer, towbar, etc all as advertised. Communication with Agrie... See more
Value for money was amazing very impressed with delivery time. Just a tad disappointed at the packaging, the box got wet at some stage of the shipping, which got split, a tape repair administered. M... See more
Verified
Excellent price quality ratio, quick delivery, good product
I ordered a IM 10-S-10V dough spiral mixer. It arrived very quickly with international delivery. The product is awesome, built like a tank and works like a dream. The speed potentiometer was damage... See more
AgriEuro is by far the best supplier of industrial machines we dealt with. The ordering was easy and fast. The packaging was excellent. The machine, an IM10, looks great and is of great quality. The... See more
Really nice company to deal with. Delivery took a while but they answered my emails promptly. The mixer that I bought is absolutely brilliant. It's made a massive difference to my business. Great qual... See more
I had a problem with not having a French phone number for the delivery company to use in France. So, although the AgriEuro online ordering system allowed my UK mobile number to be accepted for my o... See more
Agrieuro TOP!!
Prompt response and good follow up. Product is great and performs as advertised. Suggest a review of packaging as on arrival packaging had been severely trashed by couriers. Product was robust and u... See more
I bought a chainsaw cavalet with a holder and i am very very pleased!Delivery was fast and i already used it!Worked as a charm!Shipping was free and came with courier in Greece.I recommend the site!A+... See more
Verified
Materiale conforme all ordine
Verified
A lot of professional equipment for the garden and not only, I buy it not for the first time, I recommend :)
Company details
About AgriEuro.com
Written by the company
E-commerce Leader in Europa, con 15.000 diversi modelli di attrezzature agricole, da giardino, casa, cucina ed officina in PRONTA CONSEGNA.
- Maxi-Officina Meccanica interna con 15 Tecnici Riparatori Specializzati.
- L'unico venditore online che fornisce tutti i Pezzi di Ricambio.
- Centri Assistenza Specializzati AGRIEURO sul territorio nazionale.
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Cosa ci caratterizza?
- DISPONIBILITA’: La nostra parola d'ordine è pronta consegna.
- QUALITA’: Selezioniamo solo produttori seri ed affidabili, verificandone la qualità.
- PREZZO: Offriamo i migliori prezzi del mercato.
- COMPETENZA: Mettiamo a disposizione del cliente tutti i principali canali disponibili: telefono, chat, mail, social networks.
- COMUNICAZIONE: Il nostro cliente viene costantemente aggiornato in tutte le varie fasi dell'acquisto e consigliato attraverso la nostra Newsletter.
- ASSISTENZA: Il nostro vero fiore all'occhiello che ci rende unici nel mondo del web. Disponiamo di un team che si occupa di assistenza post-vendita, di un magazzino ricambi con oltre 80.000 referenze, ed un'officina riparazioni con tecnici specializzati per tutti i prodotti che facciamo rientrare dai clienti.
Contact info
Via della Repubblica, 06049 , Bruna PG, Italy
- agrieuro.com
4.4
Excellent
18K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
Defective product lead to a nightmare experience
I want to share an important aspect that is not visible in most reviews.That is because prices are fair and delivery time is ok – so if everything goes well, you’ll be happy.
The problem begins if the product arrives defective, as in my case or if any fault covered by the company’s warranty arises later. What followed was an exhausting and frustrating experience.
Agrieuro did not offer a replacement or refund as they should have by law when a client receives a defective product. They instead asked me to bring the quad to a repair garage or set up for a pickup delivery in which case they demanded that I repack the product exactly as it arrived. This is completely unreasonable for a private customer, as the product had to be assembled upon delivery and cannot be returned to its original packaging. I did, however, pack it securely on a pallet, with cardboard and bubble wrap, as instructed, and at my own expense (including straps and packing materials). I was promised that my ratchet straps would be returned, but they were not – they were simply taken.
When the product finally came back, it was in worse packaging than what I had sent, the same defect was still there, and essentially nothing had been fixed.
Months have now gone by (15/5/2025 - 02/09/2025 and counting), I still cannot properly use the product I paid for, and Agrieuro refuses to take responsibility. They have ignored my repeated requests for either a refund, a replacement, or at the very least, compensation for the wasted time and costs.
In summary: if you’re lucky and everything works, you’ll be satisfied. But if something goes wrong, be prepared for a long and frustrating battle.
*post agrieuro response update:
I find it curious that agrieuro took the time to respond to the review on Trustpilot, but have yet to follow up on my ticket. Still waiting for pickup with a perfectly self packed quad.
September 2, 2025
Unprompted review
Reply from AgriEuro.com
Dear Customer,
thank you for sharing your experience with us, although we are sorry to hear that it was not satisfactory.
We fully understand your disappointment and would like to provide some necessary clarification on the matter.
Our team immediately activated the assistance service, as required by current legislation and the terms and conditions of sale and assistance clearly described on our website and accepted by you at the time of ordering. These terms and conditions specify that replacement or refund will only be considered if the product cannot be repaired or if the repair would be excessively costly.
As for the packaging on return, we apologise for the inconvenience, but the defects reported are not attributable to Agrieuro, but to the courier responsible for transport. The same applies to the ratchet straps, which unfortunately were not returned to you by the service centre. It will not be a problem to request these back, and we are available to help you as intermediaries if necessary.
With regard to the repair, we would like to point out that the initial defect was correctly repaired, as you yourself confirmed in writing in the service file. The new problem arose three weeks later, and in that case too, we promptly activated the warranty service, directly involving an authorised Alpina centre to ensure a qualified technical intervention.
With regard to packaging for shipment, we would like to remind you that, as indicated in the terms and conditions of sale, the customer is responsible for secure packaging, as they have the goods in their possession. The packaging does not need to be identical to the original, but it must be as similar as possible and suitable for safe transport. For this reason, we always recommend keeping the original packaging for at least the first few months, precisely to prevent any complications in the event of assistance being required.
That said, as soon as you inform us that you have prepared more suitable packaging, we will be happy to send a courier to collect the product in order to complete the technical inspection and resolve the situation definitively. Depending on the outcome, as already mentioned, we will either carry out a new repair, replace the product with a new one or, if repair is not possible, refund the amount spent.
We apologise for the inconvenience caused so far and remain at your disposal to complete the procedure as quickly and satisfactorily as possible.
Broken machine sent - nobody takes responsibility
I ordered a rotary tiller which arrived with leaking engine oil. I send a video of the problem and a detailed description. Since 3 month the reclamation is played around the agrieuro organisation: different people respond and play on the ball with promises "Technicians will contact you", "Decision soon" - nothing happens. Internally information is not passed on. Asking for information which has already been delivered. I do have the impression that internally a "hot potato" is passed around and nobody wants to take responsibility.
Comment on the response of AgriEuro:
I leave it to the reader to judge concerning the open request - all the information had been send to service interfaces ( Mrs. "E.G." and M. "M.G"). Virtually none of the e -mails or the attached information and videos have found their way into the internal dossier, which was send to me July 9th, more than two month after the complaint . Here the dates of the e-mails 24. April, 28th April 29. April, 30th April, 4th May,. 5th May , 7th MAy , 8th May, 28th May, 30th June , 7. July, 9th July, 16th July ....so far, nothing has happened. Tomorrow three months will have passed.
April 13, 2025
Unprompted review
Reply from AgriEuro.com
Your ticket is still open, and our technicians have consistently responded to your requests. However, to date, we have not yet received a reply from you. You can verify this yourself by checking the ticket status in your account.
Please let us know how you would like to proceed, as the technician is awaiting your confirmation.
Best regards
Terrible Customer Support
Great Machine, Disgraceful Customer Service — Buyer Beware
I purchased the EuroMech HO 35 C from AgriEuro. The machine itself has been excellent — solid build quality and great performance. Unfortunately, that’s where the positives end.
When the strimmer head locked solid, I contacted AgriEuro for support. A month later, I’m still waiting. No spare part. No replacement. No useful communication. Just automated emails and silence.
Their customer service is beyond poor — and it’s no isolated case. A quick look at other reviews confirms that slow, unhelpful, and dismissive after-sales support is a recurring issue with this company.
It’s outrageous that a good product is being let down by a company that appears completely indifferent to its customers once payment is taken. If you’re considering a purchase, think very carefully about what happens if something goes wrong.
A shame — because the kit deserves better.
PS: I note your reply below. It sounds really good except nothing has been done to help me more than one month after asking for assistance. This is pure disinformation.
June 30, 2025
Unprompted review
Reply from AgriEuro.com
Hello,
thank you for your feedback.
However, we would like to point out that as soon as you reported the problem, our team responded quickly and did everything necessary to assist you as quickly as possible. It sometimes happens that certain parts are temporarily out of stock with our suppliers, which can unfortunately extend repair times beyond our control.
We do our utmost to guarantee a responsive and efficient customer service, and we remain at your disposal to support you until your problem has been fully resolved.
We hope to be able to regain your trust and remain at your disposal for any further enquiries.
Sincerely
I ordered a whirlpool from Intex from…
I ordered a whirlpool from Intex from this company with order nr 3324520 from the Spanish website
They wrote a few weeks ago that this order is in delivery, I never got any tracking nr and is impossible to get in contact with them( chat from them is robot talk ) it’s now Monday and if I don’t get any reply from them by this Thursday I will contact PayPal and will ask my money back
June 16, 2025
Unprompted review
Reply from AgriEuro.com
Good afternoon, dear customer, we would like to inform you that we have just opened a support request on our website so that you have a direct channel of communication with us.
Please log in to your user account to read our messages. By means of this request we will provide you with the tracking number and all the details of your shipment which is in Malaga, pending delivery.
We remain at your disposal
Best regards
Never more!!
Never more!!! This company sells you a non-functional product and if you want to return it you must pay for the shipping and they „may“ return your money or part of it. You can ask for replacement and you will never get it! Instead of normal communication, they open a „ticket“ on their web and then another „ticket“ and you can spend hours to figure out that they simply ignore you. The sprayer I have bought did not work and since Agrieuro kept on ignoring my request of replacing, we opened it and found out that the battery was not connected! By the way, it looked that the the product we recieved had been returned already once, the upper laces were already fixed…
June 11, 2025
Unprompted review
Reply from AgriEuro.com
Dear Customer,
we are truly sorry to read about your dissatisfaction and appreciate the time you took to share your feedback.
However, we would like to clarify a few important points regarding your experience. All our products are brand new — we do not sell used or refurbished items, nor do we have a section dedicated to such. The sprayer you received was no exception. The presence of pre-fixed straps may be due to standard pre-assembly checks performed by the manufacturer before packaging, not from prior use or return.
As for the reported battery issue, we remind you that all electric devices must be fully checked before first use, according to the user manual instructions. In many cases, battery connections are left unplugged for safety during transport and must be connected before operation — this is not considered a defect, but rather standard practice.
Regarding the assistance process, our support system is designed to ensure traceability and efficiency. Opening a service ticket allows our technical team to gather the necessary information and offer appropriate solutions. We understand this may differ from direct one-to-one communication, but it allows for a quicker and more structured response, especially in high-demand periods.
We regret that you felt ignored — your case was handled within regular timeframes, and all responses and instructions were provided through the support platform. Additionally, our return policy is clearly stated on the website: if a customer wishes to return a working product, return shipping is the responsibility of the buyer, in line with European consumer laws.
We remain available for any further clarification and hope we can restore your trust in our services in the future.
Low quality products and worst customer…
Low quality products and worst customer service ever.
May 27, 2025
Unprompted review
Reply from AgriEuro.com
Dear Customer,
we are sorry to hear about your experience and sincerely apologize for any inconvenience caused. We strive to provide quality products and excellent customer service, and we regret that we did not meet your expectations.
The non-compliant product was promptly reshipped thanks to the support of our customer service team, who quickly organized everything and resolved the issue. We apologize if the reshipment experienced some delays; however, the goods are now out for delivery following our persistent requests to the courier—an indication of an active and responsive after-sales service.
We remain at your disposal for any further clarifications
Thank you for your feedback.
Verified
A lot of professional equipment for the…
A lot of professional equipment for the garden and not only, I buy it not for the first time, I recommend :)
May 1, 2025
Verified
Verified
successful shopping
Order arrived in Croatia in a week. Items hose reel, 100 m rubber hose 40 bar and professional spray handle. Arrived in 2 packages, everything OK
March 21, 2025
Do not buy from this company
Do not buy from this company. The product is badly packaged and will be damaged all over. Lots of assembly required with no instructions. Bolts of the wrong size. Customer service ZERO.
Réponse : AgriEuro.com
Il y a 15 heures
Hi, Thank you for your feedback.
We apologize for the inconvenience you have encountered with the product. We are always willing to assist our customers in the best possible way. If you can provide us with more information about your order, we will do our best to assist you as quickly as possible.
Yes I have encountered inconvenience. You are not willing to assist you customers. Instead you belittle their concerns an offer a piffling 50€ for the damage/ time an stress caused. ZERO customer service.
March 27, 2025
Unprompted review
Reply from AgriEuro.com
Hi, Thank you for your feedback.
We apologize for the inconvenience you have encountered with the product. We are always willing to assist our customers in the best possible way. If you can provide us with more information about your order, we will do our best to assist you as quickly as possible.
Dear Customer, unfortunately, we are left with generic statements. We have asked you for specific information regarding your order to understand what happened, but since you do not wish to share it or identify yourself, we are sorry, but we cannot do anything.
Have a good day.
Avoiding replacing fault with guarentee
Purchased a lawnmower from the Italian website. After just 20 hours of use, bolts have fallen off, the protective guard is mangled because of poor design and the accelerator throttle cable has broken. I sent in pictures and AgriEuro are now claiming the broken parts are caused by inappropriate use or inappropriate terrain! Awful company - avoid at all costs!
March 22, 2025
Unprompted review
Reply from AgriEuro.com
Dear Mr. Nunn,
We have received your feedback, although the support ticket is still being processed. The technician assessed the case based on the attached photographic evidence but never stated that the warranty would not be recognized. For this reason, we have already generated an order to send you the necessary replacement parts under warranty. We apologize if our communication was not sufficiently clear and comprehensive.
Thank you, and we remain at your disposal.
Doesn't allow you to order without…
Doesn't allow you to order without asking very sensitive information like ID.
Customer service doesn't want to find a solutions and hold my money.
I made a complaint at AEPD and RGPD.
January 31, 2025
Unprompted review
Reply from AgriEuro.com
Good Morning,
We are sorry for the inconvenience.
We would like to inform you that the data that we require to register on our website, and subsequently to issue the invoice, are mandatory. Not only for our company, but to issue an invoice in Spain it is essential to include the client's ID/VAT number to whom it is address to.
Any way, we would like to point out that the client's private data are not sent to other companies not even used for other purposes.
We remain at your disposal,
Kind Regards
Verified
Excellent product at a good price.
December 4, 2024
From Belgium though
From Belgium though,
I ordered a lawn mower for over 2 weeks now and still not received my item.
What a long wait and seems it will never be delivered..
What's going on here.
October 9, 2024
Unprompted review
Excellent customer service
I bought from this company about a month ago and had a few issues which were resolved very quickly and wanton parts replaced - an excellent company to deal with, in my opinion a very important feature, first class customer service. Would definitely recommend and buy from them again. Delivery time was also as promised.
September 12, 2024
Unprompted review
Verified
Excellent price quality ratio
Excellent price quality ratio, quick delivery, good product
September 13, 2024
Never again
2 months ago my new mower broke down.
Still not back and for sure last time I buy something here.
Weeks before finally pickup of the machine and weeks before something happens, probably a few more weeks before I get this piece of junk back.
But, always a friendly answer that I need to be patience :-(
July 17, 2024
Unprompted review
Reply from AgriEuro.com
Dear Customer,
we regret the inconvenience you experienced with the repair of your lawn mower. We understand your frustration and apologize for the delays. According to our information, the lawn mower should have been returned to you by now. Our team has done everything to ensure it is in perfect condition. Thank you for your patience and understanding.
Kind regards
Very poor costumer service
Very poor costumer service. Bought a lawn mower more than a month ago and still waiting to cut my lawn.
AT LEAST have an email address to write to!
September 10, 2024
Unprompted review
Reply from AgriEuro.com
Dear Customer,
We are sorry for the inconvenience that you are experiencing.
If you give us a little bit more of information about your order, we will be more than happy to help you solve the problem as quick as possible.
Kind Regards
Grande assortimento e supporto post…
Grande assortimento e supporto post vendita inclusa la fornitura di parti di ricambio
August 20, 2024
Unprompted review
Verified
Disponibilità ed efficienza
Contatto telefonico con prontezza telefonica, disponibilità, competenza e precisione anche prima dell'acquisto
July 16, 2024
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