Avoiding replacing fault with guarentee
Purchased a lawnmower from the Italian website. After just 20 hours of use, bolts have fallen off, the protective guard is mangled because of poor design and the accelerator throttle cable has broken. I sent in pictures and AgriEuro are now claiming the broken parts are caused by inappropriate use or inappropriate terrain! Awful company - avoid at all costs!
Reply from AgriEuro.com
Dear Mr. Nunn,
We have received your feedback, although the support ticket is still being processed. The technician assessed the case based on the attached photographic evidence but never stated that the warranty would not be recognized. For this reason, we have already generated an order to send you the necessary replacement parts under warranty. We apologize if our communication was not sufficiently clear and comprehensive.
Thank you, and we remain at your disposal.