Dear Customer,
we are sorry to hear about your experience and sincerely apologize for any inconvenience caused. We strive to provide quality products and excellent customer service, and we regret that we did not meet your expectations.

The non-compliant product was promptly reshipped thanks to the support of our customer service team, who quickly organized everything and resolved the issue. We apologize if the reshipment experienced some delays; however, the goods are now out for delivery following our persistent requests to the courier—an indication of an active and responsive after-sales service.

We remain at your disposal for any further clarifications
Thank you for your feedback.