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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, customer service, and staff, highlighting their helpfulness, friendliness, and professionalism. People appreciate the clear and easy-to-understand explanations provided, as well as the feeling of being valued and supported throughout the entire process. Consumers also feel that the company offers excellent value for money. The straightforward and smooth processes are frequently mentioned, with reviewers noting the ease of setting up warranties and the personable interactions they have with company representatives. Many reviewers specifically commend individual staff members by name, emphasizing their positive attitudes, efficiency, and ability to provide tailored solutions. While opinions on the warranty itself are mixed, the positive experiences with the company's representatives appear to leave a lasting impression.

Based on these reviews

Rated 5 out of 5 stars

Whilst policy provider is hard to chose from, I would say Melody from “Warranty first” made this decision easy for me to chose, thanks to her easy explanation, kindness and support, you can easily und... See more

Company replied

Rated 5 out of 5 stars

This is my first time taking out a car warranty, as I’ve always owned brand-new cars in the past, so I wasn’t used to this kind of cover. I had quotes from other companies, but none came close to... See more

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Rated 5 out of 5 stars

Spoken to Chantelle as i was due a renewal and she was the most loveliest person i have come across when dealing with any company on the phone. She explained everything very clearly and put me an easy... See more

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Rated 5 out of 5 stars

Brandon went above and beyond to help with any questions I wanted answered even if he knew the answer or not. I never felt pushed into making a purchase or a decision today and he made sure I was 100%... See more

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Rated 5 out of 5 stars

I have just renewed my car warranty with Warranty First . This company is very easy to deal with , all the facts are made available to you , there is no pressure or hard sell. Aidan , the sales... See more

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Rated 5 out of 5 stars

Ruby is absolutely wonderful! It’s my first time taking out car warranty and Ruby was absolutely fantastic at explaining everything in detail and very attentive. Overall just a lovely person would h... See more

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Rated 5 out of 5 stars

I emailed Bethany Cobley and she called back immediately. Was really impressed with her quick response. She was very friendly, polite and answered every question patiently. She explained every warrant... See more

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Rated 5 out of 5 stars

Bethany Cobley was honest and clearly spoke with knowledge. I cannot recommend her enough to deal with setting people up with there warranty. Bethany went above and beyond to get me the best pr... See more

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Rated 5 out of 5 stars

Chantelle called myself with a new warranty policy, as my previous one was coming to an end. She was very professional and friendly, talking me through all the details and explaining anything that I d... See more

Company replied

Rated 5 out of 5 stars

Good company, does what it says on the tin. Communication seems really good, great chat and support with Brandon (Sales Agent) who seems really helpful, keep up the good work! Would definitely recomme... See more

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Rated 5 out of 5 stars

Warranty First, you need to clone Rianna and sell her to other customer service providers. Warm, friendly, knew her stuff when I had questions. We now have 2 car warranties with this company and so f... See more

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Rated 5 out of 5 stars

Ruby was fabulous at listening to what I needed and very knowledgeable in advising on the available options for extending my warranty. She was an absolute pleasure to deal with and polite and understa... See more

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Rated 5 out of 5 stars

Aidan was amazing, so easy to talk too, made it so simple to set up and gave me trust and belief that I’m in the best hands in terms of being looked after. He also passed me over to his technician,... See more

Company replied

Rated 5 out of 5 stars

I have never had an issue with WarrantyFirst. Mohammed was 10/10, he knew all the answers to my questions, was extremely helpful with my claim and kept me up to date on everything

Company replied

Rated 5 out of 5 stars

We have purchased 2nd hand vehicle 6months ago which came with 6 months warranty . When it came to renewal we were dealing with Aidan Green - non pushy, polite and very professional! Explained all de... See more

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Rated 5 out of 5 stars

Amazingly Friendly and informative service!Ruby Vines was very friendly and very thorough, explaining packages and which one was best fit for myself.I wouldn’t hesitate to recommend a very good compan... See more

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Rated 5 out of 5 stars

I talked with Bethany about renewing my cover, she couldn’t have been more kind, charismatic and helpful. She made the experience feel like a breeze she kept it professional and made it feel personabl... See more

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Rated 5 out of 5 stars

I had a 1-year cover from the dealership and just renewed it with Warranty First for 2 more years. Great company for peace of mind on repairs, and Rianna was absolutely lovely — friendly, clear, and... See more

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Rated 5 out of 5 stars

The whole process with Warranty First was very simple and smooth. Marcia dealt with my call and it felt like having a conversation with a friend. Full information given in a way that is easy to unders... See more

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Rated 5 out of 5 stars

My call was handled by Bethany who was super efficient and a pleasure to deal with. She provided me with numerous options very clearly and succinctly, and arranged a good warranty plan that suited my... See more

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Rated 5 out of 5 stars

Bethany offered me a reasonable discount that made me consider warranty first. She is also patient and professional. I got an awesome service. Thanks!

Company replied

Rated 5 out of 5 stars

“I’ve had an excellent experience with Warranty First. The whole process was simple from start to finish — very clear communication, quick responses, and helpful staff who explained everything in plai... See more

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Rated 5 out of 5 stars

Kieran was patient and explained everything clearly to me He answered all my questions and I didn’t feel rushed or pressured Thank you Warranty First for peace of mind

Company replied

Rated 5 out of 5 stars

Alex at warranty first was helpful during the renewal, made sure we understood what we were buying, but did not try and oversell other things we did not want. They called us a few days before the warr... See more

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Rated 5 out of 5 stars

Bethany Cobley is an asset to this business and a delight to work with. I decided not to renew my warranty as I do very few miles and am confident that my car is in good mechanical condition. I hope t... See more

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Rated 5 out of 5 stars

I am extremely happy with Warranty First. Marcia has been excellent in explaining and dealing with my Warranty. I can phone her or email her and always gave a prompt response. Warranty first is very... See more

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Rated 5 out of 5 stars

ABSOLUTELY AMAZING! They covered everything that was needed for my car to be in pristine condition. I would recommend them to everyone at any time. It will give you peace of mind knowing that you wi... See more

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Rated 5 out of 5 stars

He operator Rachel was extremely helpful. She had excellent customer service and talked me through my renewal step by step. The plan itself is good and fairly priced.

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Rated 5 out of 5 stars

Bethany was truly great and helped me find the best deal that worked for myself! Very patient and friendly, definitely will continue with warranty first on future cars as well!

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Rated 5 out of 5 stars

Melody who called me was very polite, very helpful and very informative about the warranty package for my vehicle. It was a good experience to talk with someone who was not pushy and who obviously ne... See more

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Rated 5 out of 5 stars

My conversation with Alex at Warranty First was first rate and he was able to explain everything to me and answered all my questions. His friendly experienced manner is a credit to the company

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Rated 5 out of 5 stars

I was happy with service Aiden he provided, he was very helpful and professional, I really enjoyed. Thank you so much for explaining everything in way make it easy and start my day with smile .thank... See more

Company replied

Rated 5 out of 5 stars

I have just renewed without hesitation. Once again the contact I have had with warranty first has been outstanding and customer friendly. I am confident using warranty first as they are very transpare... See more

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Rated 5 out of 5 stars

Aidan was very polite, friendly, helpful and professional. He had patience to explain things in detail to ensure I understood everything. I would highly recommend warranty first and highly recommend a... See more

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Rated 4 out of 5 stars

Mohamed was very helpful. I just struggle with having to wait 10 in the queue and having to go through security checks every time I call which has been a lot !

Company replied

Rated 5 out of 5 stars

Navigating services like this can be tricky, but Tracey made it so much easier. She patiently listened to my concerns and put my mind at rest. Five stars!

Company replied

Rated 5 out of 5 stars

Good afternoon, My experience trusting and using Warranty First as my warranty providers has been an absolute pleasure. I'd like to begin by mentioning and commemorating "Brandon" whom was my... See more

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Rated 5 out of 5 stars

Spoke to Bethany about a warranty on my car, she made it so quick and easy, answered all my questions and gave me a reasonable quote. Highly recommended. Gareth.

Company replied

Rated 5 out of 5 stars

Had a great chat with Cameron, very professional. I got on a 3 year plan as a result. Hoping to have a smooth journey during this 3years.

Company replied

Rated 5 out of 5 stars

Chantelle explained everything clearly and patiently. I was confident to buy a 2 year warranty from her. I like the fact that she will remain our point of contact 😊

Company replied

Rated 5 out of 5 stars

Bethany was very lovely and went above and beyond with explaining and helping me renew my warranty for my car.

Company replied

Rated 5 out of 5 stars

The young lady I spoke to was amazing no hard sell completely the opposite had a great conversation not just about the renew of warranty but our love for cars fantastic around

Company replied

Rated 5 out of 5 stars

Aidan helped us get the right warranty for our car, he was very knowledgeable and very helpful

Company replied

Rated 5 out of 5 stars

A very pleasant young lady called bethany effortless in communication knew what she was talking about very happy and confident in her company

Company replied

Rated 5 out of 5 stars

Chantelle lovey lady thanks for sorting out my warranty

Company replied

Rated 5 out of 5 stars

Melody was great, would recommend this to anyone

Company replied

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Company details

  1. Car Repair and Maintenance
  2. Auto Insurance Agency
  3. Auto Repair Shop
  4. Car Service
  5. Insurance Agency
  6. Motorcycle Repair Shop

Written by the company

For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Very polite and prompt responses

Very polite and prompt responses - thank you

October 14, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 1 out of 5 stars

Cheated , humiliated.

My Warranty First policy cost £200 . My vehicle broke down ( turbo fault )the repair cost over £4000 !
Warranty First offered me £187 !
I feel cheated , and humiliated by this company.

September 8, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review. In the interest of fairness we would like to respond to your comments.

On receipt of the diagnosis the reported failure was assessed against the plan you hold, the seals on the turbo had worn and subsequently failed causing the issue with the DPF.

We were able to contribute to the DPF clean/regeneration as per the plan. However, the turbo failure was attributed to wear and tear, and unfortunately, this is not a considered failure and was why were unable to assist with its replacement.

We are sorry we have not been able to contribute to all of the work required, where parts are not listed within the plan they cannot be considered.

Rated 5 out of 5 stars

I was happy with service Aiden he…

I was happy with service Aiden he provided, he was very helpful and professional, I really enjoyed. Thank you so much for explaining everything in way make it easy and start my day with smile .thank you
Jamal

October 13, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Aidan.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 4 out of 5 stars

Mohamed was very helpful

Mohamed was very helpful.
I just struggle with having to wait 10 in the queue and having to go through security checks every time I call which has been a lot !

October 13, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We has passed your feedback with Mohammed.

We are sorry you have had to wait in a queue to speak with us, if this is not convenient you can opt to leave a message and we will call you back.

To ensure your personal data is kept safe, GDPR checks have to be completed on every call, this helps us to ensure we are speaking to the authorised person on the plan.

Should you need any further assistance, please do not hesitate to contact us and our team will be happy to help.

Rated 5 out of 5 stars

A very pleasant young lady effortless…

A very pleasant young lady called bethany effortless in communication knew what she was talking about very happy and confident in her company

October 10, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Bethany.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Excellent service 👏

Company representative Bethany explained all about the different options available to me to extend my cars warranty. She was very polite, helpful and professional, would definitely recommend.

October 10, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Bethany.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Excellent Customer Service

Chantelle called myself with a new warranty policy, as my previous one was coming to an end. She was very professional and friendly, talking me through all the details and explaining anything that I didn't understand. I felt no pressure and at ease renewing the policy. She is an outstanding example of Customer service.

October 10, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Chantelle.


We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Very helpful

October 9, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Bethany offered me a reasonable…

Bethany offered me a reasonable discount that made me consider warranty first.
She is also patient and professional.
I got an awesome service. Thanks!

October 9, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Bethany.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Everything was explained clearly

Everything was explained clearly. Very good service overall.

October 9, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Aidan was great he explained everything…

Aidan was great he explained everything and wasn’t pushy and went out of his way to get me a great deal

October 9, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Aidan.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Car warranty renewal

Bethany was very lovely and went above and beyond with explaining and helping me renew my warranty for my car.

October 8, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Bethany.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Excellent service

Mohammed was very polite, friendly and extremely helpful.

October 8, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Mohammed.

Should you need any further help, please do not hesitate to contact us, and our team will be happy to assist.

Rated 5 out of 5 stars

Aidan helped us get the right warranty…

Aidan helped us get the right warranty for our car, he was very knowledgeable and very helpful

October 7, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Aidan.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Explained about the warranty asked if I…

Explained about the warranty asked if I had any questions ver helpful

October 7, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Great experience

Chantelle explained everything clearly and patiently. I was confident to buy a 2 year warranty from her. I like the fact that she will remain our point of contact 😊

October 2, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Chantelle.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Had a great chat with Cameron

Had a great chat with Cameron, very professional. I got on a 3 year plan as a result. Hoping to have a smooth journey during this 3years.

October 3, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Cameron.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Chatelle was very helpful and explained…

Chatelle was very helpful and explained things in detail signed up for a 3 year policy

October 6, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Chantelle.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

Chantelle was so helpful

Chantelle was so helpful! Signed up for 2 year warranty

October 6, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Chantelle.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

Rated 5 out of 5 stars

I had a great experience with Cameron…

I had a great experience with Cameron and Melody. Really helpful

September 30, 2025
Unprompted review
Warranty First logo

Reply from Warranty First

Thank you for your review.

We have shared your feedback with Cameron.

We hope you experience trouble free motoring, but should you need any assistance, please do not hesitate to get in touch and our team will be happy to help.

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