The AA Warranty Reviews 747

My repair was all completed through my warranty and the actual repair literally took the garage 10 minutes. The only down side was it took about 5 weeks to get to this point- when your car doesn't loc... See more

We have our fleet of vans covered with this warranty, we have so far made 3 claims , 2 with no problems, however the 3rd was a fault with the gear box , they wanted the garage to strip it down to find... See more

Had to hold a bit to speak initially. Sent the link to repair places through. I was surprised to find only 3 in my area. Two being Halfords in Norwich. I already had the code as to the fault. Vehicle... See more

I was told to take a range rover 63 plates to Halfords for diagnosis I knew it would never work Central lock not working mirrors not folding back windows not working as well. Halfords were overwhel... See more

We are an independent garage based in West Bromwich in the West Midlands, We have been in business for 35 years this year and find the team here a pleasure to deal with. Very clear and concise and... See more

Literally so straight forward and pretty quick decision making. I popped into a local Halfords auto centre(National Tyres) and explained what my problem was. They took all my details and processed my... See more

I spoke to Lisa, and explained that I received an email that I needed help understanding due to being dyslexic and autistic so I needed the decision email explaining in an easy to understand manner.... See more

I had a problem with the dealer not paying for my warrenty when I purchased my car, which i would not have known about unless I had a problem in the warrenty time, which I did, approached an AA approv... See more

Great warranty and great customer service. I have 3 vehicles all with the Opteven warranty and have just renewed one of them which was due to expire. In total I have made 3 claims under the warranties... See more

Excellent service had issue with my car I had to use a specialist local to me on the same day of issue i phoned aa warranty as I already paid for the garage to fix the car.very easy process receipt in... See more

Very easy to contact and chat with. There were understanding that I preferred to use my Mercedes specialist garage. My garage’s diagnosis and cost for the work was accepted & approved without issue. I... See more

With any warranty you can never be sure whether the issue you have will be covered. After a initial phone call with Opteven I was sent a list of local garages which are authorised to carry out repairs... See more

I had an emissions issue with my Citroen after having the diagnostic review at a local garage dealing with Citroen vehicles. I was told is was a nox sensor issue that would require replacing to reso... See more

So glad I got this extra guarantee after purchasing my vehicle. With a broken spring causing damage to the shocks I was relieved. What a painless process to claim! Called the authorised garage, booked... See more

I just could not believe how quick the AA arrived, literally within 10 mins if that. Ash the engineer was very efficient and friendly too. The service he provided was second to none. Emptied my boo... See more

I wasn't sure if my car problem was covered but very helpful person reassured me it was. They dealt with the garage and kept me informed. Would recommend AA warranty as my car problem arose 1 month af... See more

From going on the website I noticed my local garage was an approved repairer On going to this garage the process was easy as they got authorities to repair the car The whole process took 48 hours... See more

Very easy to work with, stress free and straight forward process making it efficient for both the garage and the customer. Would highly recommend this company

Able to phone the company who directed me through the process of submitting a claim for repair. I was able to use a local garage they diagnosed and submitted a quote via email to Opteven. This was app... See more

Parking sensors stopped working after I brought my car. Prompt agreement to pay for repairs and also prompt reimbursement of the cost once complete. Excellent service so glad I brought my car with thi... See more

Recently had a great experience with this company and my garage. Efficient paperwork provided by my garage and the decision was granted within an hour. It was peace of mind knowing that it was a bill... See more

Sadly this policy is not worth the money. They only cover £50 labour and no mechanic on this island charges close to that, therefore the product is not fit-for-purpose. Shame that. It is also not made... See more

Purchased a Protect Plus 36 month policy with AA. I have had to use the policy twice so far. Once for a NOX sensor and then again for a broken coil spring. Both times it has been effortless to claim... See more

Have taken a warranty on my Bmw 7 series. Had an issue with the turbo, it was losing Power and the engine management light was on. We rang up the warranty line, they told to get it looked at, we d... See more

As a trader, I have been working with AA Warranties for approaching 6 years and found the service to be invaluable. My account manager Ian is always on hand as and when required. 5 stars from me.

I had to make a claim, and the claims procedure was explained to me clearly. repair was sorted quick and didn't have to pay up front, opteven sorted it out with the garage. Professional service.

I bought my car from Stratus cars, which came with 3 months warranty. On one of my journeys, not long after, car lit up with a few faults which was very worrying. When I rung the garage they were ve... See more

Having only having my new car for 3 weeks before I needed the coolant housing replaced, I was a bit worried. But these guys made my worries null and void and sorted the claim out very quickly. Thanks... See more

I was very surprised how easy the process was to claim. The dealership and the AA warranty team dealt with it ask themselves and I just getting email updates. I was so impressed with the speed everyth... See more

A brilliant Service from AA Warranty. I highly recommend joining, they are second to none. Very Thorough and efficient.

When I made that first call Lisa who I spoke to was very nice and helpful. Took me through everything. Then I rang again a week later again I spoke to Lisa . Was helpful directed my situation very... See more

Brilliant service. I highly recommend AA Warranty. Thanks so very much for all your support

I have a car that is reliable, clean, and very useful for my needs, however the mileage is high but although the car is regularly serviced by the dealer so it pays me to get the extended warranty

Steve the manager was very helpful. He made sure everything done quick and right way. So thank you.

Good service. Whole process was fairly straightforward, and the garage were very good

Sons 4 year old Car developed a fault had breakdown repair cover ( warranty) covered all of it. When to main dealers they liaised with AA warranty all the way we didn't even speak with them & got me b... See more

Whilst the claim was eventually settled, I was forced to do much of the chasing and liaison between the garage and the AA. The process could and should have been simpler. If I have to claim again, I... See more

A very slow process to get the approval from the warranty company towards the repairer and almost none communication to the customer unless I called every day and waited online for longer than 10 min... See more

Poor customer service, with a call centre that doesn't really appear to care. Provided on multiple occasions with small, unheard of subcontractors that are little more than hole-in-the-wall garages wh... See more

I'm about to make a claim on my AA policy due to a very loud knocking coming from my rear suspension. I feel after reading these comments I may have a battle on my hands. I've had my car 3 days. Also... See more

Getting through on the phone took over 40 mins each time I’ve had to pay out nearly £700 (lucky I could) Over 10 days to be reimbursed Not the slick experience I would expect from the AA I won’t... See more

It seems there is an automatic claim denial process, without much explanation given why. Not only until you appeal the denial do they have an actual claim assessment. My relatively simple claim was gr... See more

Not entirely a perfect experience but they eventually covered repair of air conditioning condenser. I initially went to Halfords to have review report sent and then had to go back for a picture t... See more

Awful attitude from 'customer services' dept after having to claim on my gap insurance as my car was stolen. I was told an official complaint had been made on my behalf, not surprisingly I did not he... See more

For the initial assessment of the claim, we were sent to a garage that had gone bust! We were then sent to a garage which we had previously been told had been taken off their approved list, but al... See more

I have recently had issues with AA Warranty in relation to the repairs to my car which has been in the garage for almost 10 weeks and I have been without a vehicle for all that time. I had to wait for... See more

Let me start this review by saying that the warranty paid for the repairs on my car which was a faulty rear wheel ABS sensor so all good. It's just the process that baffled me! I called and got gi... See more

When I purchased my 4 year old car (with 50k miles) from the dealer I was pleased it would be covered by the three month AA warranty which also would cover wear and tear. After a couple of weeks t... See more

We have the parts and labour cover and the full recover package (most expensive option AA has). Had an issue with locking / door lock not working so called them out - they sent a local recover dri... See more

o dear, had a very good conversation with a guy in customer service to day , bless him, he did not no any thin about the mechanics of a car ,i have a4X4. and pointed out to him that the warranty... See more