Tennisexpress Reviews 1,876

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally express satisfaction with the ordering process, highlighting the ease of use and the wide selection available. Many appreciate the quality of the products, especially tennis shoes and rackets, noting that items often match their expectations in terms of fit and performance. The ability to compare products and try rackets before buying is also well-received. People find the prices competitive and are pleased with the frequent sales. However, some consumers report issues with customer service, particularly regarding order accuracy. While some appreciate the prompt delivery service, others have experienced delays, especially with specific carriers. A few reviewers have also mentioned problems with returns and refunds, as well as website usability issues, such as difficulties in discerning sizes or using discount codes.

Based on these reviews

Rated 4 out of 5 stars

I found what II was looking for on the website and at a good price. The package came via FedEx which is always a problem in our area for some reason. They are always delayed and often are delayed seve... See more

Rated 4 out of 5 stars

The experience was mostly good but I have reservations about the web site. I tried to buy some socks in addition to the shoes but I couldn't discern what S, M and L meant. There was a supposed to be a... See more

Rated 4 out of 5 stars

KSwiss Hypercourt Supreme. I play a lot of tennis and these are my favorite shoes. I like the purple color. The only disappointment was the tongue of the shoe is now attached. I did not realize prior... See more

Rated 4 out of 5 stars

Had a store credit to use and found a pair of Head Sprint Pro tennis shoes for a good price. Phoned it in for help to apply the credit and the individual was very helpful. The shoes arrived in a few d... See more

Rated 5 out of 5 stars

I live on a remote island in the South Pacific and to order things online usually takes awhile before arriving. I orderd 2 pairs of mens tennis shoes on October 26th and it arrived November 5th. Just... See more

Rated 5 out of 5 stars

I bought a pair of Head tennis shoes online after trying in vain numerous supposedly reputable brands in department stores and outlets. The Head brand I couldn't find anywhere brick and mortar remo... See more

Rated 5 out of 5 stars

This is a great company and customer first mentality, they promptly issued me a new racquet when my original package got stolen from my porch after getting it delivered. Going to buy all my future ten... See more

Rated 5 out of 5 stars

I have been in shoe hell since Adidas stopped their Defiant Bounce. I've tried ON, New Balance, Asics, Adidas Avacourt, and Nike. The Adidas Ubersonic are making my feet and knees happiest.

Rated 3 out of 5 stars

The Head racquet is great. However, I paid substantially higher to have the racquet delivered on Saturday but that didn’t happen. In fact it wasn’t even close. So unless an absolute emergency I don’t... See more

Rated 3 out of 5 stars

I obviously ordered the wrong size shoes…. My fault. I returned them the very same day… thanks for the return label. I personally think a good customer service rep would’ve sent the correct size out... See more

Rated 4 out of 5 stars

New Balance tennis shoes were a reorder so shoes were as expected. Tennis Express is my go to for my tennis shoes replacements—at least 2 pair per year. This is certainly incidental but the shoe box w... See more

Rated 5 out of 5 stars

I had my eye on a racket that I liked, and saw that it was on sale. After a short debate with myself, I got online and ordered the racket with strings and picked it up a few days later on my way to p... See more

Rated 5 out of 5 stars

Great working with Tennis Express. They were quick to respond to any questions I had. Prices were very competitive and reasonable.

Rated 5 out of 5 stars

Delivery of my shoes was prompt and the item was well packaged. A return label was provided which unfortunately I have had to use. The shoes were too small. I am now waiting for my refund to be proces... See more

Rated 5 out of 5 stars

My Adidas Barricade 13 shoes arrived and I wore them to a match that evening. In other reviews, players said a break in period was needed but I wore mine right out of the box that night and they were... See more

Rated 3 out of 5 stars

Not anyone's fault, but the tennis shoes were too large despite being the same size as my other babolat same model. In addition, I received two Fila pants and not sure that I ordered two.

Rated 2 out of 5 stars

I ordered 12 pairs of Technifibre nrg 16 string in the natural color. I received 6 and 4 in black. Really poor service. I will look for another company that is a bit more on the ball

Rated 5 out of 5 stars

Easy to order. Quick delivery. Comfortable and great to play in. In my mind, I'm moving around the court like CoCo!

Rated 4 out of 5 stars

I liked that there were many choices. The checkout experience was a little more complicated than expected and not very clear (eg discount not applied to all items). Also the shoes I ordered fit well... See more

Rated 5 out of 5 stars

My feet are getting difficult to find shoes that don't hurt the knuckle of my foot. Nike started using harder plastic material and took away the only shoe I'd ever known. Tennis Express made it easy... See more

Rated 5 out of 5 stars

Great customer service. Decent price. I now have enough Tourna Grip to take care of my whole team for the fall season and maybe spring, too. The only thing I don't like is that the red tape to fini... See more

Rated 5 out of 5 stars

The ASICS are a gift for my daughter’s birthday in October. I’m sure they will fit as she tried on mine that I also purchased at Tennis Express. The price was right and it’s easy to order on line. I k... See more

Rated 5 out of 5 stars

Great product information with videos and comparisons, good range of products, fast shipping. I ordered a racquet and it arrived in perfect condition (new), well packed and ready for stringing by my p... See more

Rated 5 out of 5 stars

High quality products and fast shipping. The description of the rackets and being able to compare stats like weight and length were extremely helpful with being able to select the right gear.

Rated 5 out of 5 stars

Prices are substantially better than anywhere else. Ordering is super easy and the product comes when and as expected. Love the demo program

Rated 5 out of 5 stars

I used the “try a racket program “ to test potential rackets. It was a great way to test rackets and after trying 6 rackets, I bought two rackets. It was easy and allowed me to eventually buy the perf... See more

Rated 4 out of 5 stars

Great price and availability of a wonderful shirt ....I will use it for cooler days when golfing.

Rated 5 out of 5 stars

I wasn’t expecting package until the end of the week. I ordered on a Tuesday and Recieved my package the next day. Also my K-Swiss tennis shoes are very comfortable.

Rated 5 out of 5 stars

I received an email about a shoe sale, and I needed new shoes. I'm not too picky, but I always buy the same brand (K-Swiss), and I was able to find many pairs of shoes that were my size and the brand... See more

Rated 5 out of 5 stars

LOVE my new Nike tennis shoes!!! Perfect fit, true to size, and the colors are great! Ordering online was easy, affordable and quick! Thank you!

Rated 5 out of 5 stars

Easy to order, good pricing and very quick shipping. I can always count on TE to have my New Balance court shoes when they are hard to find anywhere else.

Rated 5 out of 5 stars

Really like to buy at Tennis Express and pay with PayPal, I can use Pay In 4 or Venmo, and it's really easy.

Rated 3 out of 5 stars

Order for 2 t-shirts placed on 8/3/24; still has not arrived. Very slow, which is why I normally use Tennis Warehouse.

Rated 5 out of 5 stars

Racket is so wonderful, and the proposed strings are perfect and suitable for me. Love this 2024 new version.

Rated 5 out of 5 stars

So easy to shop and checkout. I found exactly what I was looking for, and since they were on sale I bought 2! The shoes fit perfectly and I love the protection from rolling my foot. I am very happy... See more

Rated 5 out of 5 stars

The shoe is exactly what I wanted. It has cushion and stability. I love the color and look of the shoe also. The shoe does seem to run just a little on the big side.

Rated 3 out of 5 stars

I love this company. Its the third time I've bought PB shoes from TE. I love my new shoes - I love how they look and how they feel when I first put them on. However, after I play a couple games, my... See more

Rated 4 out of 5 stars

The ordering of the tennis shoes was quite easy and the price was very appealing

Rated 5 out of 5 stars

You guys came highly recommended. Didn’t have shoes I initially wanted but so happy with what I chose. Price and fit! Thanks

Rated 5 out of 5 stars

GREAT SHOE, GREAT PRICE. They had the shoe in my size and then there was a 20% additional discount!

Rated 5 out of 5 stars

easy to use site. the merchandise is high quality, and is delivered quickly.

Rated 4 out of 5 stars

Another mix up we dont have the shoes pick another pair then they send me the first pair. Strange

Rated 5 out of 5 stars

The shoes I received fit well and look and feel great. Shipping was easy to track and arrived on schedule.

Rated 4 out of 5 stars

The shoes although pricey are excellent but the shoe strings for these ASIC shoes are too flimsy! I’m not sure why you would use such weak shoe strings rather than typical braided shoe strings tha... See more

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Company details

  1. Lottery Vendor
  2. Gambling House

Information provided by various external sources

Tennis Express - Rackets, Shoes, Apparel, Tennis Bags, Backpacks, String, Balls, Racquets from Babolat, Wilson, Prince, Nike, Adidas, Head, Reebok, Dunlop.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Do not recommend - unreliable retailer

I bought a tennis jacket and pants warm up set on July 8. The pants shipped but no jacket. I emailed them on July 20 requesting tracking for the jacket but no reply. On July 25 I got an email saying the jacket had shipped, but on August 5 it still hadn't arrived. Sent another email and called - was told that the item never shipped and is actually not in stock. The result is that I'm stuck because I'm playing at a club that requires all white attire, I ordered the jacket a month in advance but it's not here and I'm scrambling to find an alternative. Tennis Express sent a misleading, erroneous email two weeks ago saying the item ago finally shipped when it was never in stock - very poor. I have no confidence in their truthfulness, responsiveness to customers, or ability to fulfill orders. Do not recommend.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

16 Days of Silence and Out of Stock

I ordered Babolat shoes on 7/15/22 through the Shop App. I never received any shipping info or order status updates. I called 16 days later and they do not have the shoes in stock and never bothered to notify me. Terrible customer service and no communication.

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

Horrible Customer Service. I bought 3 clothing items from the 4th of July sale. They never sent me out any tracking number or any communications for 2 weeks. Then I had to call them to ask them for the status ofd the order. They told me that 2/3 items were sold out. I expected a cancellation of them since it's their "final sale" but they just went ahead and sent 1 item without even notifying me. Also, I had to call in them to "cancel" my "sold out" item to even retrieve a refund?

Also, while I was on the phone I was asking for a return label, yet they told me you can do it online? What? I am talking to you on the phone and you know my situation. Why would I need to go backwards another 10 steps? LOL

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered July 6th

Ordered July 6th. As of July 18: no shipment, no communication, won't answer the customer service phone number, won't response to customer service emails. No choice but to reverse charges on credit card. One star is one too many.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy for the foreseeable future

As other posters have said, do NOT expect to get your order any time soon. They're implementing a new point-of-sale system (at least according to their customer service reps), I placed an order on july 1st and over two weeks later I have yet to receive an update. You can't even cancel the order through them as they require you to call, but nobody answers the phone. Terribe service.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Will I receive what I ordered and paid for?

I had trouble with the website and had to order via phone with an agent who witnessed the problem I had and was able to overcome the IT problem. That was on July 2, and at the end of the day on July 14, no progress has been made on my order. I know this after trying to get a response for 40 minutes from the online chat bot, and simultaneously waiting over 20 minutes for someone to answer a phone call. An agent said what I've heard on three previous phone calls, that they have had a change in computer systems, and but my racquet would be sent to a warehouse to be strung and shipped out in 24-48 hours. Last chance before I cancel my order. I just worry about getting a refund.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Tennis Express not a Legit Company

Tennis Express (TennisExpress.com) said they were having software issues and could not ship or complete orders. I ordered on July 2nd, 2025 and eight days later they still haven't shipped. They couldn't even send an email saying they were having issues. Folks this is not a legit company.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

No longer a Customer

After years of ordering from TE, I had an issue with a NIKE tennis T when I washed it after wearing one time. "Customer Support" told me no returns after being worn or washed. I think this is terrible. He suggested that I take a picture and dispute it with NIKE? I believe that Tennis Express should be the one to stand by the product and/or dispute if necessary. What is customer support anyway?

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Bad site and bad CS

I placed an order 7 days ago. It was suppoese to ship out the next day. Their site doesn't provide an update on shipping. Their agents do not respond on their chat. I cannot find out the status and their site doesn't provide me a way to cancel my order even though I am pretty sute it has not shipped. They charged my credit card the day I ordered. Most sites do not charge until the item ships.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

First time and last time using Tennis Express

Their advertisement for the 26” Junior solinco blackout racket did not list the grip size, so I used their chat feature and the guy told me it was a size 0 (I have a screen to prove it). I ordered the racket and it arrived with a size 1 grip which is too big for my daughter. I called customer service and they told me this racket only comes is a size 1. If the chat guy would have told me this, I never would have ordered the racket. They charged me $13 to return their mistake. First time and last time using them. Terrible customer service.

December 5, 2024
Unprompted review
Rated 4 out of 5 stars

They use FedEx for delivery and they're always late.

I found what II was looking for on the website and at a good price. The package came via FedEx which is always a problem in our area for some reason. They are always delayed and often are delayed several times on a single delivery. I usually won't order from companies that use FedEx for shipping and probably won't order from Tennisexpress again because of it.

December 1, 2024
Unprompted review
Rated 4 out of 5 stars

Head Sprint Pro

Had a store credit to use and found a pair of Head Sprint Pro tennis shoes for a good price. Phoned it in for help to apply the credit and the individual was very helpful. The shoes arrived in a few days exactly as expected. Really like the shoes. Had previously bought Head Revolt Pro and liked them also, and these were also treat and of course the fit was exactly the same. Happy with the service and product.

November 12, 2024
Unprompted review

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