I found what II was looking for on the website and at a good price. The package came via FedEx which is always a problem in our area for some reason. They are always delayed and often are delayed seve... See more
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Tennis Express - Rackets, Shoes, Apparel, Tennis Bags, Backpacks, String, Balls, Racquets from Babolat, Wilson, Prince, Nike, Adidas, Head, Reebok, Dunlop.
Contact info
10770 Westheimer Rd, 77042, Houston, United States
- 7134354800
- cs@tennisexpress.com
- www.tennisexpress.com
Hasn’t replied to negative reviews
Do not recommend - unreliable retailer
I bought a tennis jacket and pants warm up set on July 8. The pants shipped but no jacket. I emailed them on July 20 requesting tracking for the jacket but no reply. On July 25 I got an email saying the jacket had shipped, but on August 5 it still hadn't arrived. Sent another email and called - was told that the item never shipped and is actually not in stock. The result is that I'm stuck because I'm playing at a club that requires all white attire, I ordered the jacket a month in advance but it's not here and I'm scrambling to find an alternative. Tennis Express sent a misleading, erroneous email two weeks ago saying the item ago finally shipped when it was never in stock - very poor. I have no confidence in their truthfulness, responsiveness to customers, or ability to fulfill orders. Do not recommend.
16 Days of Silence and Out of Stock
I ordered Babolat shoes on 7/15/22 through the Shop App. I never received any shipping info or order status updates. I called 16 days later and they do not have the shoes in stock and never bothered to notify me. Terrible customer service and no communication.
Horrible Customer Service
Horrible Customer Service. I bought 3 clothing items from the 4th of July sale. They never sent me out any tracking number or any communications for 2 weeks. Then I had to call them to ask them for the status ofd the order. They told me that 2/3 items were sold out. I expected a cancellation of them since it's their "final sale" but they just went ahead and sent 1 item without even notifying me. Also, I had to call in them to "cancel" my "sold out" item to even retrieve a refund?
Also, while I was on the phone I was asking for a return label, yet they told me you can do it online? What? I am talking to you on the phone and you know my situation. Why would I need to go backwards another 10 steps? LOL
Ordered July 6th
Ordered July 6th. As of July 18: no shipment, no communication, won't answer the customer service phone number, won't response to customer service emails. No choice but to reverse charges on credit card. One star is one too many.
Do not buy for the foreseeable future
As other posters have said, do NOT expect to get your order any time soon. They're implementing a new point-of-sale system (at least according to their customer service reps), I placed an order on july 1st and over two weeks later I have yet to receive an update. You can't even cancel the order through them as they require you to call, but nobody answers the phone. Terribe service.
Will I receive what I ordered and paid for?
I had trouble with the website and had to order via phone with an agent who witnessed the problem I had and was able to overcome the IT problem. That was on July 2, and at the end of the day on July 14, no progress has been made on my order. I know this after trying to get a response for 40 minutes from the online chat bot, and simultaneously waiting over 20 minutes for someone to answer a phone call. An agent said what I've heard on three previous phone calls, that they have had a change in computer systems, and but my racquet would be sent to a warehouse to be strung and shipped out in 24-48 hours. Last chance before I cancel my order. I just worry about getting a refund.
Tennis Express not a Legit Company
Tennis Express (TennisExpress.com) said they were having software issues and could not ship or complete orders. I ordered on July 2nd, 2025 and eight days later they still haven't shipped. They couldn't even send an email saying they were having issues. Folks this is not a legit company.
Team sales Department was incompetent
Ordered A reel of hyperg. ended up getting wilson revolution. Called back and said I wanted Hyper G.. Ended up getting Hyper G Round. I mean its not that hard
I wanted to buy a racquet from Tennis…
I wanted to buy a racquet from Tennis Express and could never find out how to actually pay for it and have it shipped.I've ordered from them before with success, but this is ludicrous!
No longer a Customer
After years of ordering from TE, I had an issue with a NIKE tennis T when I washed it after wearing one time. "Customer Support" told me no returns after being worn or washed. I think this is terrible. He suggested that I take a picture and dispute it with NIKE? I believe that Tennis Express should be the one to stand by the product and/or dispute if necessary. What is customer support anyway?
Bad site and bad CS
I placed an order 7 days ago. It was suppoese to ship out the next day. Their site doesn't provide an update on shipping. Their agents do not respond on their chat. I cannot find out the status and their site doesn't provide me a way to cancel my order even though I am pretty sute it has not shipped. They charged my credit card the day I ordered. Most sites do not charge until the item ships.
First time and last time using Tennis Express
Their advertisement for the 26” Junior solinco blackout racket did not list the grip size, so I used their chat feature and the guy told me it was a size 0 (I have a screen to prove it). I ordered the racket and it arrived with a size 1 grip which is too big for my daughter. I called customer service and they told me this racket only comes is a size 1. If the chat guy would have told me this, I never would have ordered the racket. They charged me $13 to return their mistake. First time and last time using them. Terrible customer service.
Love my new shoes!
Easy to order. Quick delivery. Comfortable and great to play in. In my mind, I'm moving around the court like CoCo!
They use FedEx for delivery and they're always late.
I found what II was looking for on the website and at a good price. The package came via FedEx which is always a problem in our area for some reason. They are always delayed and often are delayed several times on a single delivery. I usually won't order from companies that use FedEx for shipping and probably won't order from Tennisexpress again because of it.
I would definately purchase from them again.
Great working with Tennis Express. They were quick to respond to any questions I had. Prices were very competitive and reasonable.
I have returned the shoes as the fit…
I have returned the shoes as the fit and style were wrong for me.
Great price and availability of a…
Great price and availability of a wonderful shirt ....I will use it for cooler days when golfing.
delivery was fast.
I ordered 12 pairs of Technifibre nrg…
I ordered 12 pairs of Technifibre nrg 16 string in the natural color. I received 6 and 4 in black. Really poor service. I will look for another company that is a bit more on the ball
Head Sprint Pro
Had a store credit to use and found a pair of Head Sprint Pro tennis shoes for a good price. Phoned it in for help to apply the credit and the individual was very helpful. The shoes arrived in a few days exactly as expected. Really like the shoes. Had previously bought Head Revolt Pro and liked them also, and these were also treat and of course the fit was exactly the same. Happy with the service and product.
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