Tennisexpress Reviews 1,876

TrustScore 3.5 out of 5

3.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally express satisfaction with the ordering process, highlighting the ease of use and the wide selection available. Many appreciate the quality of the products, especially tennis shoes and rackets, noting that items often match their expectations in terms of fit and performance. The ability to compare products and try rackets before buying is also well-received. People find the prices competitive and are pleased with the frequent sales. However, some consumers report issues with customer service, particularly regarding order accuracy. While some appreciate the prompt delivery service, others have experienced delays, especially with specific carriers. A few reviewers have also mentioned problems with returns and refunds, as well as website usability issues, such as difficulties in discerning sizes or using discount codes.

Based on these reviews

Rated 4 out of 5 stars

I found what II was looking for on the website and at a good price. The package came via FedEx which is always a problem in our area for some reason. They are always delayed and often are delayed seve... See more

Rated 4 out of 5 stars

The experience was mostly good but I have reservations about the web site. I tried to buy some socks in addition to the shoes but I couldn't discern what S, M and L meant. There was a supposed to be a... See more

Rated 4 out of 5 stars

KSwiss Hypercourt Supreme. I play a lot of tennis and these are my favorite shoes. I like the purple color. The only disappointment was the tongue of the shoe is now attached. I did not realize prior... See more

Rated 4 out of 5 stars

Had a store credit to use and found a pair of Head Sprint Pro tennis shoes for a good price. Phoned it in for help to apply the credit and the individual was very helpful. The shoes arrived in a few d... See more

Rated 5 out of 5 stars

I live on a remote island in the South Pacific and to order things online usually takes awhile before arriving. I orderd 2 pairs of mens tennis shoes on October 26th and it arrived November 5th. Just... See more

Rated 5 out of 5 stars

I bought a pair of Head tennis shoes online after trying in vain numerous supposedly reputable brands in department stores and outlets. The Head brand I couldn't find anywhere brick and mortar remo... See more

Rated 5 out of 5 stars

This is a great company and customer first mentality, they promptly issued me a new racquet when my original package got stolen from my porch after getting it delivered. Going to buy all my future ten... See more

Rated 5 out of 5 stars

I have been in shoe hell since Adidas stopped their Defiant Bounce. I've tried ON, New Balance, Asics, Adidas Avacourt, and Nike. The Adidas Ubersonic are making my feet and knees happiest.

Rated 3 out of 5 stars

The Head racquet is great. However, I paid substantially higher to have the racquet delivered on Saturday but that didn’t happen. In fact it wasn’t even close. So unless an absolute emergency I don’t... See more

Rated 3 out of 5 stars

I obviously ordered the wrong size shoes…. My fault. I returned them the very same day… thanks for the return label. I personally think a good customer service rep would’ve sent the correct size out... See more

Rated 4 out of 5 stars

New Balance tennis shoes were a reorder so shoes were as expected. Tennis Express is my go to for my tennis shoes replacements—at least 2 pair per year. This is certainly incidental but the shoe box w... See more

Rated 5 out of 5 stars

I had my eye on a racket that I liked, and saw that it was on sale. After a short debate with myself, I got online and ordered the racket with strings and picked it up a few days later on my way to p... See more

Rated 5 out of 5 stars

Great working with Tennis Express. They were quick to respond to any questions I had. Prices were very competitive and reasonable.

Rated 5 out of 5 stars

Delivery of my shoes was prompt and the item was well packaged. A return label was provided which unfortunately I have had to use. The shoes were too small. I am now waiting for my refund to be proces... See more

Rated 5 out of 5 stars

My Adidas Barricade 13 shoes arrived and I wore them to a match that evening. In other reviews, players said a break in period was needed but I wore mine right out of the box that night and they were... See more

Rated 3 out of 5 stars

Not anyone's fault, but the tennis shoes were too large despite being the same size as my other babolat same model. In addition, I received two Fila pants and not sure that I ordered two.

Rated 2 out of 5 stars

I ordered 12 pairs of Technifibre nrg 16 string in the natural color. I received 6 and 4 in black. Really poor service. I will look for another company that is a bit more on the ball

Rated 5 out of 5 stars

Easy to order. Quick delivery. Comfortable and great to play in. In my mind, I'm moving around the court like CoCo!

Rated 4 out of 5 stars

I liked that there were many choices. The checkout experience was a little more complicated than expected and not very clear (eg discount not applied to all items). Also the shoes I ordered fit well... See more

Rated 5 out of 5 stars

My feet are getting difficult to find shoes that don't hurt the knuckle of my foot. Nike started using harder plastic material and took away the only shoe I'd ever known. Tennis Express made it easy... See more

Rated 5 out of 5 stars

Great customer service. Decent price. I now have enough Tourna Grip to take care of my whole team for the fall season and maybe spring, too. The only thing I don't like is that the red tape to fini... See more

Rated 5 out of 5 stars

The ASICS are a gift for my daughter’s birthday in October. I’m sure they will fit as she tried on mine that I also purchased at Tennis Express. The price was right and it’s easy to order on line. I k... See more

Rated 5 out of 5 stars

Great product information with videos and comparisons, good range of products, fast shipping. I ordered a racquet and it arrived in perfect condition (new), well packed and ready for stringing by my p... See more

Rated 5 out of 5 stars

High quality products and fast shipping. The description of the rackets and being able to compare stats like weight and length were extremely helpful with being able to select the right gear.

Rated 5 out of 5 stars

Prices are substantially better than anywhere else. Ordering is super easy and the product comes when and as expected. Love the demo program

Rated 5 out of 5 stars

I used the “try a racket program “ to test potential rackets. It was a great way to test rackets and after trying 6 rackets, I bought two rackets. It was easy and allowed me to eventually buy the perf... See more

Rated 4 out of 5 stars

Great price and availability of a wonderful shirt ....I will use it for cooler days when golfing.

Rated 5 out of 5 stars

I wasn’t expecting package until the end of the week. I ordered on a Tuesday and Recieved my package the next day. Also my K-Swiss tennis shoes are very comfortable.

Rated 5 out of 5 stars

I received an email about a shoe sale, and I needed new shoes. I'm not too picky, but I always buy the same brand (K-Swiss), and I was able to find many pairs of shoes that were my size and the brand... See more

Rated 5 out of 5 stars

LOVE my new Nike tennis shoes!!! Perfect fit, true to size, and the colors are great! Ordering online was easy, affordable and quick! Thank you!

Rated 5 out of 5 stars

Easy to order, good pricing and very quick shipping. I can always count on TE to have my New Balance court shoes when they are hard to find anywhere else.

Rated 5 out of 5 stars

Really like to buy at Tennis Express and pay with PayPal, I can use Pay In 4 or Venmo, and it's really easy.

Rated 3 out of 5 stars

Order for 2 t-shirts placed on 8/3/24; still has not arrived. Very slow, which is why I normally use Tennis Warehouse.

Rated 5 out of 5 stars

Racket is so wonderful, and the proposed strings are perfect and suitable for me. Love this 2024 new version.

Rated 5 out of 5 stars

So easy to shop and checkout. I found exactly what I was looking for, and since they were on sale I bought 2! The shoes fit perfectly and I love the protection from rolling my foot. I am very happy... See more

Rated 5 out of 5 stars

The shoe is exactly what I wanted. It has cushion and stability. I love the color and look of the shoe also. The shoe does seem to run just a little on the big side.

Rated 3 out of 5 stars

I love this company. Its the third time I've bought PB shoes from TE. I love my new shoes - I love how they look and how they feel when I first put them on. However, after I play a couple games, my... See more

Rated 4 out of 5 stars

The ordering of the tennis shoes was quite easy and the price was very appealing

Rated 5 out of 5 stars

You guys came highly recommended. Didn’t have shoes I initially wanted but so happy with what I chose. Price and fit! Thanks

Rated 5 out of 5 stars

GREAT SHOE, GREAT PRICE. They had the shoe in my size and then there was a 20% additional discount!

Rated 5 out of 5 stars

easy to use site. the merchandise is high quality, and is delivered quickly.

Rated 4 out of 5 stars

Another mix up we dont have the shoes pick another pair then they send me the first pair. Strange

Rated 5 out of 5 stars

The shoes I received fit well and look and feel great. Shipping was easy to track and arrived on schedule.

Rated 4 out of 5 stars

The shoes although pricey are excellent but the shoe strings for these ASIC shoes are too flimsy! I’m not sure why you would use such weak shoe strings rather than typical braided shoe strings tha... See more

We perform checks on reviews


Company details

  1. Lottery Vendor
  2. Gambling House

Information provided by various external sources

Tennis Express - Rackets, Shoes, Apparel, Tennis Bags, Backpacks, String, Balls, Racquets from Babolat, Wilson, Prince, Nike, Adidas, Head, Reebok, Dunlop.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 3 out of 5 stars

Not anyone's fault

Not anyone's fault, but the tennis shoes were too large despite being the same size as my other babolat same model. In addition, I received two Fila pants and not sure that I ordered two.

September 28, 2024
Unprompted review
Rated 3 out of 5 stars

Larger than expected

Unfortunately these shoes fit is larger than other ON shows I own. So when I tried them on the court they were too loose to play safely with. And the worst part is Tennis Express will not have them returned because I feared them once. I was so excited to receive them but as it turned out, I just wasted $200. :(

Quick Update: Tennis Express will consider a return applying a restocking fee still to be determined...

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Decent price. I now have enough Tourna Grip to take care of my whole team for the fall season and maybe spring, too. The only thing I don't like is that the red tape to finish the over grip application is a roll, not individual pre-cut pieces. I will have to carry scissors. One more thing in my tennis bag!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

The ASICS are a gift for my daughter’s…

The ASICS are a gift for my daughter’s birthday in October. I’m sure they will fit as she tried on mine that I also purchased at Tennis Express. The price was right and it’s easy to order on line. I know if the size isn’t correct, I could return them after her birthday.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great tennis shoes!

My Adidas Barricade 13 shoes arrived and I wore them to a match that evening. In other reviews, players said a break in period was needed but I wore mine right out of the box that night and they were awesome! They are very comfortable and the cushioning is excellent. I’ve had matches every day this week and they have been great. I highly recommend these shoes!

September 23, 2024
Unprompted review
Rated 4 out of 5 stars

pricey but good.

The tennis racquet was pricey but my daughter seems to like it. It took her a little time to get used to the larger size. The website was a little clunky with payment but it worked in the end.

September 18, 2024
Unprompted review
Rated 3 out of 5 stars

I love this company

I love this company. Its the third time I've bought PB shoes from TE. I love my new shoes - I love how they look and how they feel when I first put them on. However, after I play a couple games, my feet start to hurt. Not sure I can return them now that I have worn them twice.

September 25, 2024
Unprompted review
Rated 4 out of 5 stars

My order arrived as scheduled

My order arrived as scheduled. Order was accurate. My only complaint was that the logo was screen printed, and not embroidered. This was not mentioned in the description.
The logo will surely fade and look terrible over several laundry cycles.

September 25, 2024
Unprompted review
Rated 4 out of 5 stars

Variety of Products and Stringings…

Variety of Products and Stringing is always done in a timely fashion. I would like to state that many times I have found items i would like to purchase but the store has been out of my size and no one knows when it will be back in stock. If you guys could have more stock for the common sizes you would have way more sales

September 13, 2024
Unprompted review
Rated 4 out of 5 stars

I liked that there were many choices

I liked that there were many choices. The checkout experience was a little more complicated than expected and not very clear (eg discount not applied to all items).
Also the shoes I ordered fit well in length but a too narrow so the fit is pretty tight.

September 22, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look