Ken Reische

I had trouble with the website and had to order via phone with an agent who witnessed the problem I had and was able to overcome the IT problem. That was on July 2, and at the end of the day on July 14, no progress has been made on my order. I know this after trying to get a response for 40 minutes from the online chat bot, and simultaneously waiting over 20 minutes for someone to answer a phone call. An agent said what I've heard on three previous phone calls, that they have had a change in computer systems, and but my racquet would be sent to a warehouse to be strung and shipped out in 24-48 hours. Last chance before I cancel my order. I just worry about getting a refund.