Solgaard Reviews 2,185

We recently went on vacation via Air France and were shocked to see our luggage destroyed. After much going back and forth, Joan and Amely were able to locate the receipt and were able to send us a re... See more

My bag purchased as a gift 2 years ago the latch was damaged and broke off. I guess bc of the amount of time that passed they couldn't find the email associated with the original order. After going b... See more

You can trust Solgaard to stand by their products. I recently reached out for warranty info and had my suitcase replaced within days. The process was extremely efficient. Strongly recommend their suit... See more

I've hard my large check in closest luggage for a couple years and have had no issues with wear on locks or the oscillating hand rail that often fails on other luggages. One of my corner protectors di... See more

Ordered the Closet Carry-On and Closet Carry-On Plus in 2021 for me and my wife. They've been fantastic all over the world. But the Plus was traumatized during a recent trip to New York's La Guardia A... See more

Long time user of my carry on closet and it finally met its match and broke where the handle meets the arm. Thinking I was out of luck I reached out to customer service and I’m glad I did. The resp... See more

I’ve been using their products for a few years now. Started with just the carryon suitcase and now have that and the backpack and two checked bags. I travel a ton for work (over 100,000 miles a year d... See more

Not only is it the most convenient, secure, and best luggage I’ve ever owned. They also have an amazing customer service team who is super helpful and very quick to respond. My warranty claim was a ve... See more

I had a solgaard bag that I loved but was damaged during my last trip (shell fully broke, unusable). I reached out to customer support and requested a replacement as the bags have life-time warranty.... See more

I bought the carry on closet (haven’t used it yet) and the weekender bag. I used the weekender bag this weekend and noticed one of the four buttons/stand on the bottom was missing. I reached out to so... See more

I have been using their Venture backpack for a few years now with no issues. It's very durable and has so much space for my computer, water bottle etc. Recently, i decided to order the carry-on lugg... See more

I recently checked my Solgaard carryon at the request of a gate agent for an oversold AA flight. I never check my carryon. I was a couple days into my vacation when I realized the bottom of my carryon... See more

I purchased both a carry on closet and a checked closet as a gift on September 11, 2025. The carry on was delivered September 15, 2025, however the checked closet was not delivered and the track... See more

I bought a few pieces of Solagard luggage and accessories about 5 years ago and have loved it ever since! Functional, lightweight and durable. Recently, one of the latches on the luggage broke so I re... See more

I have always enjoyed my Solgaard cases, but one of our check in closet cases developed a crack in the corner. I’m sure multiple airline bag handlers did not help the situation. I reached out to Solga... See more

Ran into an issue with a discount code-I had previously purchased a large check-in closet-and for some reason the code I received didn’t work. Jessa in customer service took care of it for me and refu... See more

Had an issue with the wrong color being received and its insert missing in luggage! Took a few emails but Kristine ended up being the best rep EVER! She was able to help resolve my order issue 100% in... See more

Solgaard travel items are modern and practical for everyday needs. I purchased the carry-on luggage and love the Five-Shelf Shelving system. The organization system really worked to hold items in pla... See more

I purchased a the large closet last year and love it. This past summer while traveling, the airline was moving the luggage and my Solgaard was damaged. The hinge was bent and it wouldn't close prope... See more

Love the checked closet, been to many countries without fail. Latest trip to Ireland developed a crack around the meta corner and customer service without hesitation is sending a replacement after two... See more

Recently had a business trip. Upon arrival and collecting my check in closet at baggage claim it appeared the airline dropped it from 30,000 feet before landing. The contents remained intact, but the... See more

Integrity i s really important to me is companies I do business with. Solgaard has exemplified this in standing behind their product. I purchased a suitcase about a year ago which I use extensively... See more

I purchased a Sologard , large carry-on, and the locking mechanism bar inside the suitcase cracked, therefore one side would not lock. I sent an email and had to send pictures of the broken part.Re... See more

I ordered and paid for 2 open box suit cases and they had been sold out. I reached out to customer service and Jess assisted me and sent me 2 new suitcases that were not open box. When I received them... See more

One of our items was defective. It was an easy process to contact the company. They promptly sent a replacement. We were able to keep the original item and donate it. With the quality of the products,... See more

Kristine was Fantastic. She handled our issue almost immediately. The correspondence was prompt and made our issue flawless. Kudos to her and everyone at Solgaard for standing behind their product.... See more

I had a small issue with one of Solgaard’s backpacks. I reached out to them and they are sending a replacement. Zee was great to work with, offering prompt, courteous responses. I highly recommend... See more

Joyce and I want to express our appreciation for your quick resolution to our luggage issue. We enjoy traveling and the Solgaard bags have made it a lot easier to pack and unpack. I'll be 82 in Oct... See more

I have been using their carry-on closet for a couple of years in the US carry-on size. It has been a great truck for me and I’ve enjoyed using it, but it had an issue where the handle stopped coming u... See more

I had an issue with my suitcase that soolgards team dragged their feet on assisting. Jess was the first to respond and was kind and helpful but then the rest of the team did the best to not replace my... See more

We have one of the carry-on Solgaard luggage pieces and absolutely love them. We recently returned from a trip and stored it under the bed where our puppy promptly chewed up the rubber wheels. I email... See more

What can I say except I've had the best experience with Solgaard from their customer service to their products and their guarantee. I recommend them to all of my airline colleagues.

I have had an excellent experience with Solgaard. Their customer support has been amazing - quick to respond, professional, and genuinely helpful!. I have reached out twice with issues and I receive... See more

We wanted to purchase two complete sets of the original Sologaard luggage to take advantage of bundle discounts and new customer savings. The online ordering system at sologaard.com would not prope... See more

We own two of the large Solgaard luggage and absolutely love them. Unfortunately we had a mishap on our last flight with some damage to one of them nothing is immune to damage from check in baggage. C... See more

The bag is amazing, and after 1 year i did get a tear in the zipper. Solgaard walked me through options, and shipped with no cost to me a new replacement one as the one I had could not be fixed and wa... See more

I can’t say enough great things about Solgaard’s product warranty and customer service! My carry-on had some damage, and I was worried the replacement process would be a hassle—but it was the complet... See more

Really amazing customer service. I had the hard shell crack a year after buying a suitcase and emailed Solgaard support. A day later I have a replacement unit being sent out. I truly appreciate a comp... See more

This company's costumer service is excellent! Within days of my check-in luggage getting a huge corner dent, my new suitcase was on its way. Better yet, they told me to keep, recycle or DONATE the old... See more

Jessa took care of me since day 1 of my little problem: there was a problem with the zipper of the bag I bought. Very quickly, it was identified as a fabrication fault. We ordered a new one with no ch... See more

Thank you for the awesome customer service and making this upsetting situation an example of what customer service should be. The wrong open box item was sent and i offered to buy a replacement at dis... See more

Made it so easy and very profesional customer service to exchange my luggage when covered by warranty. Within a week they replaced my carryon luggage.

I had an issue with my suitcase and the customer support was amazing. They went above to make sure it was taken care of.

When I placed my order, I had forgotten about a 10% discount code I had received from Solgaard. I contacted Customer Service through their email address and they credited me the 10% back on my credit... See more

Love their products, and their customer service even more. Jess was extremely helpful to me and resolved my request quickly and to my satisfaction! Thanks, Jess!

Very fast and helpful customer service. We had an issue with one of our suitcases and they everything right. Thanks again

Great quality and speedy.. if an item was out of stock they were on it and suggested my options. The suitcase is small but holds alot and it is light. Love the charging option and 4 wheels.

Joan was a very helpful customer service representative who helped me with getting my order shipped to me. I appreciate her support.

Thank you Solgaard!! First for a fantastic product. Next for wonderful/timely customer service. Each phone call was handled by knowledgeable and concise Reps. Joan took all my info and processed my... See more

We own two of the large Solgaard luggage and absolutely love them. We recently returned from Cozumel only to find the airlines had smashed one of the corners by the metal reinforcement piece. messed u... See more