Ordered the Closet Carry-On and Closet Carry-On Plus in 2021 for me and my wife. They've been fantastic all over the world. But the Plus was traumatized during a recent trip to New York's La Guardia Airport - it looked like they dropped it out of the plane at 36,000 feet! Reached out online to customer service with pics and short sob story and new bag was sent within two days. Process could not have been easier, service could not have been kinder nor more efficient. I love these products - and it met its fate at La Guardia, that could happen to any of us, it's a tough place so no shame there! Customer for life.