Proshop a/s Reviews 56,182

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the fast delivery service and competitive prices, often highlighting that items arrive promptly and are more affordable compared to other options. Consumers also appreciate the efficient and professional service, noting positive interactions with customer support. While opinions on specific orders and products vary, people generally agree on the high level of service provided. The trustworthiness and straightforward shopping experience are frequently mentioned as positive aspects. Overall, the company is well-regarded for its reliability and commitment to customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars

good experience, and good products, only thing is the delivery fee, if you could lower the delivery fee then it will be perfect

Rated 4 out of 5 stars

Usually have only good things to say about Proshop but this time the item was on "fjernlager" with a few days delivery time. Ordering i thought "yes, i can get the item on the day before I need i... See more

Rated 5 out of 5 stars

No nonsense service. Good price. In fact the lowest price I found. Shipping to where I wanted it, and fast. I am a repeat customer and will likely return. Recommended.

Rated 5 out of 5 stars

An absolutely great place to shop from tech to toys and beyond. I ordered multiple things for pickup in CPH, and the process was silky smooth. When ordering online for delivery, or for items not in st... See more

Rated 3 out of 5 stars

God butik. Men denne vare blokerer for Bluetooth signalet. Havde svært ved at koble op på høreapparaterne og headsets. Hopper af og på. Først da jeg afmonterede bumper casen var der super forbindelse.... See more

Company replied

Rated 5 out of 5 stars

Ive purchased many things over the past 5 yeas at Proshop. It's always an enjoyable shopping experience either online or at their store in Aarhus. They are very well organized and efficient. I warmly... See more

Rated 5 out of 5 stars

Great prices and phenomenal service. Frequently get next day morning delivery on items ordered late in the evening the day prior in the Copenhagen area. Support have been very helpful on the rare... See more

Rated 5 out of 5 stars

Proshop has always delivered great service but just recently I had to interact with their customer service regarding a return case of an incompatible computer item. My main interaction... See more

Rated 5 out of 5 stars

Excellent experience with Proshop. I bought a smartphone (ASUS ROG 6) with them a little over two years ago with a slight discount. Unfortunately the phone started crashing and giving issues around th... See more

Rated 3 out of 5 stars

Super hurtig levering God til prisen produkt Dog ærgerligt at sleevet er for stort til min 14” thinkpad. (Derfor kun 3 stjerner)

Company replied

Rated 5 out of 5 stars

My experience was good, the delivery took a short time, the item came in good ish quality, so I think its okay. Also they have a bit cheaper prices sometimes.

Rated 5 out of 5 stars

I like buying stuff with Proshop. Quality and fast delivery are very important to me, and they haven't failed my expectations so far.

Rated 5 out of 5 stars

Black Friday deal, super pris og hurtig forsendelse, alt som forventet.. Da kan jeg jo kun gi' 5 stjerner!

Rated 5 out of 5 stars

Fast, timely and reliable. Kept the time line and item purchased, well packed, originsl snd to full satisfaction.

Rated 5 out of 5 stars

I've been shopping from Proshop for the past 2 years, it's easy and straightforward. I've never had any issue. It's trustworthy. Their offers are also very very good.

Rated 5 out of 5 stars

Reliable and no-nonsense online shop. I bought from them most of my hardware for a new PC and it came the day after. The chassis took a week to deliver but they did state so in their shop.

Rated 5 out of 5 stars

Compared to other companies, exceptional fast response and delivery. Ordered on a Sunday and received the goods the next day. All in all professional handling.

Rated 5 out of 5 stars

Awesome experience. Many thanks for the swift delivery and for a high quality product at an affordable cost.

Rated 5 out of 5 stars

Dag til dag levering og markant billigere end markedsprisen! Intet at klage over

Rated 5 out of 5 stars

I recently bought some pc parts from proshop. I made a mistake in the order (wasn't very clear) but they fixed it without any complaints. They were very quick to answer and usually answered in less th... See more

Rated 3 out of 5 stars

Their website made it too easy to cancel the wrong order. I mistakenly canceled the wrong order that I were in a waiting list for. I called them but was told that you can't uncancel an order. I was... See more

Company replied

Rated 3 out of 5 stars

I ordered an NZXT H1 case from Proshop. Everything about the order was fine and the case was delivered as promised. I am very disappointed that I was not contacted about the serious safety issue wit... See more

Company replied

Rated 5 out of 5 stars

I bought RTX 3060 and given the demand for 30 series Nvidia GPUs, I was not expecting it to arrive anytime soon. But I did receive it in time. I love that Proshop keeps an updated record for 30 serie... See more

Rated 3 out of 5 stars

I would have given 5 stars if they hadn't changed from DHL to Blue Water Shipping for shipping to the Faroe Islands. The delivery went from 24-36 hours to 2-3 weeks for the same distance, and the trac... See more

Company replied

Rated 3 out of 5 stars

Delivery date was already exceeded, so I called them to ask about my order status. They pretend to be very busy so they are delayed. Well.. if you know that you are busy, you don't set delivery date i... See more

Company replied

Rated 3 out of 5 stars

I chose a package deal from the website which was showing inaccurate stock information. Because of that, I've missed the summer promotion programme from Asus with a potential rebate of EUR 100. Other... See more

Rated 3 out of 5 stars

They are a little more exepensive than most other online computer shops, there phone support is ok but not fantasitic, they have quick delivery but, on like most other online stores you have to pay fo... See more

Rated 3 out of 5 stars

Let me start from the good side of this shop - quality and speed is key for you. I admire this shop and always look something to buy from it. Untill I had to deal with RMA, I have had many situation... See more

Company replied

Rated 5 out of 5 stars

Loose screen protector which was pre-applied on my phone. I contacted Proshop.dk and they were amazing in finding a perfect solution for me. Thanks Dennis B.!

Rated 3 out of 5 stars

I have ordered my earbuds and payed immediately. My bank confirmed the payment the next day just before midday. Excluding holidays, they had 3 working days to accept payment and se... See more

Company replied

Rated 3 out of 5 stars

P.S.: I've changed my review from 1 to 3 stars since the advice from shop actually worked. Don't know why Customer service couldn't tell me that information right away on the phone instead of telli... See more

Company replied

Rated 3 out of 5 stars

Alt for lang udleveringstid ved afhentning, tilsyneladende kun en til at hente vare.

Company replied

Rated 3 out of 5 stars

Let at bestille og følge ordren, men 14 dages ekspeditionstid er lige i overkanten.

Company replied

Rated 5 out of 5 stars

The speed of order fulfillment deserves special mention. The watch I ordered from them late in the afternoon was already on my wrist the next day. Excellent

Rated 5 out of 5 stars

Det var meget hurtig levering og professionel, så kan ikke komme md noget negativ. Keep it up

Rated 5 out of 5 stars

I have quickly received my order of a Lenovo computer. I have not yet used it but trust the quality of your product

Rated 5 out of 5 stars

After hours of scouting for a fair price on an 1TB SSD, Proshop was an obvious choice, with the best price and fast payment options. The pickup point is fairly easy to get to, and the actual delivery... See more

Rated 5 out of 5 stars

Solid purchase of my new Asus ProArt (32") screen from ProShop and delivery by PostNord. The screen is a fantastic 32" 4K 240Hz Pro screen for multiple scenarios (professional work, gaming) I re... See more

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Company details

  1. Computer Store

About Proshop a/s

Written by the company

Om Proshop
Proshop er en af Danmarks ældste IT forhandlere. Vi åbnede i midten af 90'erne i hjertet af Aarhus med en butik, siden hen har vi udvidet med erhvervsafdeling og webbutik. I dag er vi placeret i Højbjerg, få kilometer fra Aarhus centrum.

Kæmpe sortiment
Vi har et kæmpe varesortiment. De mest populære varer er på lager hos vores lokale pick-up points, skal man skal bruge noget lidt mere specielt, kan vi skaffe det inden for få dage.

Hvis vi ikke har varen på lager i København, har vi dagligt en lastbil som kører fra vores hovedlager i Aarhus og ud til de enkelte pick-up points.

Kundeservice
Højt serviceniveau har altid været utroligt vigtigt for Proshop, derfor fokuserer vi på stor viden og god service når vi ansætter medarbejdere. Hos Proshop kan du godt forvente noget ekstraordinært.

Pick-up point
Vi oplever en stigende efterspørgsel af hurtig levering, derfor har vi valgt at fokusere på lokale pick-up points. Vi har i dag pick-up point i Aarhus og København.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


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Rated 1 out of 5 stars

My order still hasn't come yet

My order still hasn't come yet, and i ordered it the 1. july. They said it would take 1-2 day, then it said it would come the 10th, then the 17th and now it says the 26th. Like come on, this is so freaking stupid, how can it take that long for 3 little things. And im so mad because i needed the stuff for my trip on the 13th, and of course i thought it would come, but it didn't, long from it. This is actually the worst experience I have had when ordering online. Its a total shitshow, at that's putting it nicely😡

July 21, 2025
Unprompted review
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Reply from Proshop a/s

Hi Isabella

Thank you for writing a review.

Would you kindly add your order number or some other reference to your review, so that I may look further into it.

Perhaps I can offer some assistance.

Kind regards
Sune
Proshop.dk

Rated 5 out of 5 stars

Solid purchase of my new Asus ProArt…

Solid purchase of my new Asus ProArt (32") screen from ProShop and delivery by PostNord. The screen is a fantastic 32" 4K 240Hz Pro screen for multiple scenarios (professional work, gaming)

I recommend ProShop for your next hardware purchase :)

Nicolai
Odense, DK

July 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Lied about having it in stock

So i placed an order, cancelling a previous order as this company said they had it in stock and the delivery would happen 16th or 17th. AFTER the order was placed i was told the week after it might be delivered and that no it wasnt in stock, which is false marketing. I tried contacting them via email on monday, suprise suprise no answer

June 14, 2025
Unprompted review
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Reply from Proshop a/s

Hi Dennis
Thank you for your review.
I'm sorry that we did not deliver as promised.
I would like to investigate this further and give you an answer.
In that regard i would like to ask you to update your review, and provide us with your order number. Thank you.
Best Regards
Søren
Proshop.dk

Rated 3 out of 5 stars

Super hurtig levering

Super hurtig levering
God til prisen produkt
Dog ærgerligt at sleevet er for stort til min 14” thinkpad. (Derfor kun 3 stjerner)

June 11, 2025
Unprompted review
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Reply from Proshop a/s

Hej Carsten
Tak for din anmeldelse.
Jeg beklager at produktet ikke levede op til forventningen.
Min anbefaling er, at du gør brug af din 14 dages fortrydelsesret.
Mvh
Søren
Proshop.dk

Rated 1 out of 5 stars

Never again

I pre-ordered a limited edition game and received a completely different product on delivery.
My initial item is not in stock anymore so I cannot receive it and a return only functions with a return label, that I have to print myself - without having access to a printer - because QR codes are not a thing for Proshop. Upon asking Support how we handle this now since I cannot print the label I was told I can alternatively hand in the wrong item in one of their pick up points in either Copenhagen or Aarhus aka travel for hours just to do that.
I find it honestly shameful that I have to figure out Proshops mistake and now also had to buy the item for a higher price elsewhere because they lost my initial item.

June 6, 2025
Unprompted review
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Reply from Proshop a/s

Hello Marie

Thank you for writing a review.
It is quite unfortunate that the wrong version of the ordered game was delivered to you. At the time your order was placed, we were unaware of the the error.

As you mention, we have sent you a freight label in an attempt to help you return the game at no further cost. Hand-in at one of our Pick-up Points is merely an alternative solution, which some customers elect to use.

If you are unable to print a freight label or turn in the product personally, we are open to other possible solutions. I will be contacting you in an attempt to resolve this.

UPDATE: I have been informed that the return shipment issue was already solved. Our returns department will refund your purchase as soon as possible.

Best regards
Sune
Proshop.dk

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Rated 1 out of 5 stars

Misleading Seller

I have purchased a Bosch heat pump (Bosch 3000i Climate) from Proshop.se which is unfortunately does not function as advertised - with severe icing issues even in mild temperatures well within published operating range.

Proshop refuses to accept a return of the item.

On investigation with the manufacturer I am informed the unit is not a Swedish model but rather has been imported from outside Sweden and accordingly renders the manufacturer warranty void.

Proshop refuses to accept responsibility for either of the above and the case has been submitted to The National Board for Consumer Disputes (ARN).

It is important that consumers are aware that Proshop is engaging in misleading practices like this and that should you have issues with your purchase it appears Proshop will avoid responsibility and not honour their legal responsibilities voluntarily.

I strongly recommend avoiding purchases through this vendor.

January 1, 2025
Unprompted review
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Reply from Proshop a/s

Hi Clive
Thank you for your review.
I must refer you to our swedish customer service regarding this matter.
The reason is, that this trustpilot profile are only for our danish customers.
Best Regards
Proshop.dk

Rated 5 out of 5 stars

Best offers on quality products

After hours of scouting for a fair price on an 1TB SSD, Proshop was an obvious choice, with the best price and fast payment options. The pickup point is fairly easy to get to, and the actual delivery took 2 minutes. My Kingston SSD works perfectly!

May 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Garmin Fenix

The speed of order fulfillment deserves special mention. The watch I ordered from them late in the afternoon was already on my wrist the next day. Excellent

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

The price for the shipping could have…

The price for the shipping could have been used for a plane for the price not a ship. Like why would M.2 Nvme cost 205kr for shipping only? You guys could have used the plane for sending it instead you opted to use a ship which is slower and not as reliable.. plus you guys use the most unreliable shipping service no one likes...
ITS BEEN OVER 1 MONTHS I HAVENT RECIEVED MY ITEM YET! HOLY SHIT HOW SLOW IS IT TO ORDER FROM HERE?
61734901 Order nr
finally got it my own bad for ordering using ship not plane

May 2, 2025
Unprompted review
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Reply from Proshop a/s

Hi
Thank you for your review.
I would like to look into this matter, and give you an answer.
Please update your review and inform me of your order number, thank you.
Update:
The shipping price equals the cost we have when ordering the shipment via PostNord.
At the moment we do not have other options to offer you.

Update:
Your parcel is on its way to Greenland via ship.
This shipping methos can last up to 6-8 weeks.
Best Regards
Søren
Proshop.dk

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Rated 2 out of 5 stars

Poor Customer Service & No Clear Price Adjustment Policy

I recently purchased PC components from Proshop. An item I bought went on sale exactly 14 days after my purchase date (Invoice April 8th, Campaign April 22nd).

When I contacted them shortly after noticing the price drop (on April 30th), hoping for a price adjustment, my request was denied. The customer service representative stated they are "not required to compensate for price decreases" and only offer it as a "service" within 14 days of purchase. Their reasoning for denial was that I hadn't contacted them on the 14th day (April 22nd), even though that was the day the campaign started.

Further investigation suggests Proshop doesn't actually have a formal, advertised price match guarantee policy like their competitors. The 14-day window mentioned seems to be an informal "service" or potentially relies on the customer using their standard 14-day return right - returning the item at their own cost and re-ordering. This is far less customer-friendly than a direct price adjustment.

This rigid interpretation and lack of a clear, supportive policy feels incredibly unhelpful, especially when the price drop occurred precisely on the final day of the window they mentioned. Major competitors like Elgiganten and Power offer clear, often more generous (e.g., 30-day) price match guarantees, showing a much better commitment to customer satisfaction.

Proshop's inflexible stance, the dismissive tone ("If you had contacted us on the 22nd... there would of course have been no issue"), and the absence of a transparent price adjustment policy compared to their main competitors, has unfortunately ensured I'll be taking my business elsewhere in the future. Buyers should be aware of this lack of a formal price guarantee and the resulting customer service attitude.

May 1, 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Seyit

Thank you for writing a review.
We are naturally regretful that the service offered did not live up to your expectations.

I will attempt to write a concise response about prices and price adjustments in general.
If you would like me to investigate the particular case in more detail, please contact me by writing an e-mail to support@proshop.com. Subject "Att Sune".

As you have been informed, Proshop does not offer or advertise any price guarantees or adjustments for price drops. Our prices are automatically adjusted according to supplier availability as well as other factors. If a customer notices a price drop within 14 days (the right of return period) we may choose to offer a gift card upon customer request in order to make up the difference, provided the price drop is unrelated to any pre-announced or recurring campaign offers.

We understand that the 14-day limit seems too short in your view. However, we maintain that the limit should be adhered to in order to assure equal service for all customers.

Best regards
Sune
Proshop.dk

Rated 1 out of 5 stars

After 6 days,instead of delivery of…

After 6 days,instead of delivery of purchase they extended time of delivery for 4 days more :(

April 24, 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Afshin
Thank you for your review.

I am sorry that the product you ordrered was delayed.
Our supplier sadly couldn't deliver the item at the expected time, which is why you got a mail regarding the delay.

I can see that your order is now cancelled.

Kind regards
Steffen
Proshop.dk

Rated 1 out of 5 stars

Intentional BS

On the website all products that I ordered were in stock with delivery on the 19. Now suddenly, they are waiting for some products. No update on late delivery, no sorry, nothing.

April 19, 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Martin
Thank you for your Review

I would like to look further into what have happened with the delivery time of your order.
Can i get you to update your review with an order number?

Update:
Thank you for the order number.
I can see that our supplier cannot deliver one of the products. You have gotten an email regarding splitting up your order, so that we can send the products that we have in stock.

Kind regards
Steffen
Proshop.dk

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