Proshop a/s Reviews 56,182

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the fast delivery service and competitive prices, often highlighting that items arrive promptly and are more affordable compared to other options. Consumers also appreciate the efficient and professional service, noting positive interactions with customer support. While opinions on specific orders and products vary, people generally agree on the high level of service provided. The trustworthiness and straightforward shopping experience are frequently mentioned as positive aspects. Overall, the company is well-regarded for its reliability and commitment to customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars

good experience, and good products, only thing is the delivery fee, if you could lower the delivery fee then it will be perfect

Rated 4 out of 5 stars

Usually have only good things to say about Proshop but this time the item was on "fjernlager" with a few days delivery time. Ordering i thought "yes, i can get the item on the day before I need i... See more

Rated 5 out of 5 stars

No nonsense service. Good price. In fact the lowest price I found. Shipping to where I wanted it, and fast. I am a repeat customer and will likely return. Recommended.

Rated 5 out of 5 stars

An absolutely great place to shop from tech to toys and beyond. I ordered multiple things for pickup in CPH, and the process was silky smooth. When ordering online for delivery, or for items not in st... See more

Rated 3 out of 5 stars

God butik. Men denne vare blokerer for Bluetooth signalet. Havde svært ved at koble op på høreapparaterne og headsets. Hopper af og på. Først da jeg afmonterede bumper casen var der super forbindelse.... See more

Company replied

Rated 5 out of 5 stars

Ive purchased many things over the past 5 yeas at Proshop. It's always an enjoyable shopping experience either online or at their store in Aarhus. They are very well organized and efficient. I warmly... See more

Rated 5 out of 5 stars

Great prices and phenomenal service. Frequently get next day morning delivery on items ordered late in the evening the day prior in the Copenhagen area. Support have been very helpful on the rare... See more

Rated 5 out of 5 stars

Proshop has always delivered great service but just recently I had to interact with their customer service regarding a return case of an incompatible computer item. My main interaction... See more

Rated 5 out of 5 stars

Excellent experience with Proshop. I bought a smartphone (ASUS ROG 6) with them a little over two years ago with a slight discount. Unfortunately the phone started crashing and giving issues around th... See more

Rated 3 out of 5 stars

Super hurtig levering God til prisen produkt Dog ærgerligt at sleevet er for stort til min 14” thinkpad. (Derfor kun 3 stjerner)

Company replied

Rated 5 out of 5 stars

My experience was good, the delivery took a short time, the item came in good ish quality, so I think its okay. Also they have a bit cheaper prices sometimes.

Rated 5 out of 5 stars

I like buying stuff with Proshop. Quality and fast delivery are very important to me, and they haven't failed my expectations so far.

Rated 5 out of 5 stars

Black Friday deal, super pris og hurtig forsendelse, alt som forventet.. Da kan jeg jo kun gi' 5 stjerner!

Rated 5 out of 5 stars

Fast, timely and reliable. Kept the time line and item purchased, well packed, originsl snd to full satisfaction.

Rated 5 out of 5 stars

I've been shopping from Proshop for the past 2 years, it's easy and straightforward. I've never had any issue. It's trustworthy. Their offers are also very very good.

Rated 5 out of 5 stars

Reliable and no-nonsense online shop. I bought from them most of my hardware for a new PC and it came the day after. The chassis took a week to deliver but they did state so in their shop.

Rated 5 out of 5 stars

Compared to other companies, exceptional fast response and delivery. Ordered on a Sunday and received the goods the next day. All in all professional handling.

Rated 5 out of 5 stars

Awesome experience. Many thanks for the swift delivery and for a high quality product at an affordable cost.

Rated 5 out of 5 stars

Dag til dag levering og markant billigere end markedsprisen! Intet at klage over

Rated 5 out of 5 stars

I recently bought some pc parts from proshop. I made a mistake in the order (wasn't very clear) but they fixed it without any complaints. They were very quick to answer and usually answered in less th... See more

Rated 3 out of 5 stars

Their website made it too easy to cancel the wrong order. I mistakenly canceled the wrong order that I were in a waiting list for. I called them but was told that you can't uncancel an order. I was... See more

Company replied

Rated 3 out of 5 stars

I ordered an NZXT H1 case from Proshop. Everything about the order was fine and the case was delivered as promised. I am very disappointed that I was not contacted about the serious safety issue wit... See more

Company replied

Rated 5 out of 5 stars

I bought RTX 3060 and given the demand for 30 series Nvidia GPUs, I was not expecting it to arrive anytime soon. But I did receive it in time. I love that Proshop keeps an updated record for 30 serie... See more

Rated 3 out of 5 stars

I would have given 5 stars if they hadn't changed from DHL to Blue Water Shipping for shipping to the Faroe Islands. The delivery went from 24-36 hours to 2-3 weeks for the same distance, and the trac... See more

Company replied

Rated 3 out of 5 stars

Delivery date was already exceeded, so I called them to ask about my order status. They pretend to be very busy so they are delayed. Well.. if you know that you are busy, you don't set delivery date i... See more

Company replied

Rated 3 out of 5 stars

I chose a package deal from the website which was showing inaccurate stock information. Because of that, I've missed the summer promotion programme from Asus with a potential rebate of EUR 100. Other... See more

Rated 3 out of 5 stars

They are a little more exepensive than most other online computer shops, there phone support is ok but not fantasitic, they have quick delivery but, on like most other online stores you have to pay fo... See more

Rated 3 out of 5 stars

Let me start from the good side of this shop - quality and speed is key for you. I admire this shop and always look something to buy from it. Untill I had to deal with RMA, I have had many situation... See more

Company replied

Rated 5 out of 5 stars

Loose screen protector which was pre-applied on my phone. I contacted Proshop.dk and they were amazing in finding a perfect solution for me. Thanks Dennis B.!

Rated 3 out of 5 stars

I have ordered my earbuds and payed immediately. My bank confirmed the payment the next day just before midday. Excluding holidays, they had 3 working days to accept payment and se... See more

Company replied

Rated 3 out of 5 stars

P.S.: I've changed my review from 1 to 3 stars since the advice from shop actually worked. Don't know why Customer service couldn't tell me that information right away on the phone instead of telli... See more

Company replied

Rated 3 out of 5 stars

Alt for lang udleveringstid ved afhentning, tilsyneladende kun en til at hente vare.

Company replied

Rated 3 out of 5 stars

Let at bestille og følge ordren, men 14 dages ekspeditionstid er lige i overkanten.

Company replied

Rated 5 out of 5 stars

The speed of order fulfillment deserves special mention. The watch I ordered from them late in the afternoon was already on my wrist the next day. Excellent

Rated 5 out of 5 stars

Det var meget hurtig levering og professionel, så kan ikke komme md noget negativ. Keep it up

Rated 5 out of 5 stars

I have quickly received my order of a Lenovo computer. I have not yet used it but trust the quality of your product

Rated 5 out of 5 stars

After hours of scouting for a fair price on an 1TB SSD, Proshop was an obvious choice, with the best price and fast payment options. The pickup point is fairly easy to get to, and the actual delivery... See more

Rated 5 out of 5 stars

Solid purchase of my new Asus ProArt (32") screen from ProShop and delivery by PostNord. The screen is a fantastic 32" 4K 240Hz Pro screen for multiple scenarios (professional work, gaming) I re... See more

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Company details

  1. Computer Store

About Proshop a/s

Written by the company

Om Proshop
Proshop er en af Danmarks ældste IT forhandlere. Vi åbnede i midten af 90'erne i hjertet af Aarhus med en butik, siden hen har vi udvidet med erhvervsafdeling og webbutik. I dag er vi placeret i Højbjerg, få kilometer fra Aarhus centrum.

Kæmpe sortiment
Vi har et kæmpe varesortiment. De mest populære varer er på lager hos vores lokale pick-up points, skal man skal bruge noget lidt mere specielt, kan vi skaffe det inden for få dage.

Hvis vi ikke har varen på lager i København, har vi dagligt en lastbil som kører fra vores hovedlager i Aarhus og ud til de enkelte pick-up points.

Kundeservice
Højt serviceniveau har altid været utroligt vigtigt for Proshop, derfor fokuserer vi på stor viden og god service når vi ansætter medarbejdere. Hos Proshop kan du godt forvente noget ekstraordinært.

Pick-up point
Vi oplever en stigende efterspørgsel af hurtig levering, derfor har vi valgt at fokusere på lokale pick-up points. Vi har i dag pick-up point i Aarhus og København.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours


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Rated 1 out of 5 stars

No free return for defect objects

This is absurd! They have sent broken items and now I have to pay for return them. I am perfectly fine with return the items obviously, but it should be for free since I have already paid for the product delivery

October 15, 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Alessandro
Thank you for your review.

I would really like to follow up on your case, as you should not pay to return a product, if it was broken upon recieving it.

I hope you will update your review with an ordernumer.

Kind regards
Steffen
Proshop.dk

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Rated 1 out of 5 stars

I didn’t take them because you couldn’t…

I didn’t take them because you couldn’t send them to me

August 29, 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Jens
Thank you for posting a review
Unfortunately the parcel has been returned to us. We do not know why this has happened, but we have refunded you for the order.
If you still wish to purchase the items, please write us an email at support@proshop.dk with "att: Nicolai" and your ordernumber in the subject field, and I will help you with a new order. Alternatively you can call us at 70 20 50 80 and ask for me.
Best Regards
Nicolai
Proshop.dk

Rated 5 out of 5 stars

Impeccable customer service

Proshop has always delivered great service but just recently I had to interact with their customer service regarding a return case of an incompatible computer item.

My main interaction was with Simon from customer service who has been helping me out extensively on the phone and email with this transaction since the beginning: professional, great communicator and took joy in helping out.

But then he outshined it when I was in the situation that I needed to return a pretty expensive item and he did everything in his power to make the process smooth. It seemed like such a pickle but his helpful attitude made the whole thing work out perfectly.

Everything went great and the new computer part fits well, couldn't be happier. Thank you Simon!

I insisted on writing this review because I think this kind of exemplary service is hopefully helpful for others to choose the right people to make business with!

Will keep coming back to you guys.

Xavier

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Great store- Problem free shopping

Ive purchased many things over the past 5 yeas at Proshop. It's always an enjoyable shopping experience either online or at their store in Aarhus. They are very well organized and efficient. I warmly recommend their store for a problem-free shopping experience.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Waited Two Weeks, No Updates

They kept me waiting for a package for 2 weeks without any communication, even though they had promised shipping within a few business days. I finally had to reach out to them to cancel the order.

September 9, 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Irene
Thank you for your review.
I am sorry for the delay you have experienced.
There have been an unforeseen delay from the distributor, which have caused that we could not ship your order.
I apologize for this.
I can confirm that you have cancelled the order yesterday.
Best Regards
Søren
Proshop.dk

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Rated 5 out of 5 stars

Top notch!!

An absolutely great place to shop from tech to toys and beyond. I ordered multiple things for pickup in CPH, and the process was silky smooth. When ordering online for delivery, or for items not in stock in CPH but in Aarhus, wow do they have their logistics in order to offer a top notch service. Highly recommend!

June 5, 2025
Unprompted review
Rated 4 out of 5 stars

good experience

good experience, and good products, only thing is the delivery fee, if you could lower the delivery fee then it will be perfect

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Shipping Delayed TWICE a whole Month

So I ordered a Monitor on July 23 and the delivery was expected between 30/07/2025 & 01/08/2025 which is fine. But then the Delivery got delayed for almost 3 Weeks to 18/08. and just before that day I receive another message telling me that the delivery has been delayed till 02.09.2025 - 04.09.2025 so another 2 weeks. So I just decided to cancel my order if you would like to actually receive your package then don't order from this site I even had to pay 10€ for shipping thats hilarious

August 17, 2025
Unprompted review
Proshop a/s logo

Reply from Proshop a/s

Hi Edwin
Thank you for your review.
I am sorry for the delay and the inconvenience.
It is not possible for me to investigate this further, because the order was cancelled by you.

The shipping cost is equal to the actual cost, that we pay the shipping company for handling your order.
Best Regards
Søren
Proshop.dk

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