Alias Maya

Proshop has always delivered great service but just recently I had to interact with their customer service regarding a return case of an incompatible computer item.

My main interaction was with Simon from customer service who has been helping me out extensively on the phone and email with this transaction since the beginning: professional, great communicator and took joy in helping out.

But then he outshined it when I was in the situation that I needed to return a pretty expensive item and he did everything in his power to make the process smooth. It seemed like such a pickle but his helpful attitude made the whole thing work out perfectly.

Everything went great and the new computer part fits well, couldn't be happier. Thank you Simon!

I insisted on writing this review because I think this kind of exemplary service is hopefully helpful for others to choose the right people to make business with!

Will keep coming back to you guys.

Xavier

Flixbus (or rather GhettoBus) used to have decent service but after buying out almost all other bus shuttles it’s been miserably degrading.

Really rude driver on our last trip, the kind of hooligan behavior and language from the driver that you wonder how he ended up where he did. Ex-Con material. After reaching out to flixbus customer service over the issue they scold us that the “driver is right” and he can handle things however he wishes.

Well great philosophy Flixbus. You clearly are in the wrong service field. Not customer service for sure.

Get the train when you can, use ridesharing apps and support competitors. At least you spare yourself from being harassed By some lowlifes, perhaps these guys start caring about their clearly horrific reputation!