Next Generation Home Improvements Reviews 409

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's services, highlighting the professionalism and competence of the staff involved in every stage, from initial consultation to final installation. Consumers appreciate being kept informed throughout the process via phone and email, with staff members readily explaining procedures and addressing concerns. People also emphasize the high quality of both the products and the installation work, noting the teams' punctuality, politeness, and attention to detail. Consumers are particularly pleased with the finished results, often mentioning positive feedback from neighbors and passersby. The smooth project management, skilled teams, and excellent communication contribute to a seamless and satisfying experience for many. Reviewers also value the company's accommodating approach and willingness to work around their schedules.

Based on these reviews

Rated 5 out of 5 stars

The whole team from the very start of the process to the very end were exceptional. They kept us up to date throughout the whole installation of our new drive. The finished resin drive looks so good a... See more

Rated 5 out of 5 stars

This company is a 5 star company. Our new resin drive looks amazing, and has garnered several positive comments from people around our neighbourhood. We have given those that have asked who did the wo... See more

Rated 5 out of 5 stars

From start to finish it was a great experience dealing with next generation. Professional at all times. Kept fully informed at each stage of progress with the drive. Also got a phone call after each s... See more

Rated 5 out of 5 stars

I had an aluminium grey grey gate and composite fence with trellis border on the top edge. I was very pleased with Johns sale visit, he explained everything in great detail, I had an initial idea to... See more

Rated 5 out of 5 stars

Our overall experience of our new resin driveway was excellent with Next Generation. We were kept informed with timescales. The lads that did the prep work were hard working and also constantly kept... See more

Rated 5 out of 5 stars

The three people who came to do the preparatory work did a great job as did the two who came to actually lay the patio. Very professional and tidy.

Rated 4 out of 5 stars

The work done was excellent! We had a new resin bound drive and the process from start to finish was fantastic. The work done on our drive was absolutely 5* , the lads were polite and did a great job... See more

Rated 5 out of 5 stars

Recently had my patio, including new steps to the upper garden completed by Next Generation. The results are amazing - my patio is clean, even and stunning to look at. Prep work completed by Aaron an... See more

Rated 5 out of 5 stars

I am so happy I had next generation to do my drive they did a wonderful job always being respectful if I needed to ask anything. They always came on time on the day your told they would come and the... See more

Rated 5 out of 5 stars

Very professional team from start to finish. Have had two separate drive projects carried out and both teams were efficient, respectful and knowledgeable.

Rated 5 out of 5 stars

Following the laying of a resin bound frontage to our garden in February 2025 and which we were satisfied we decided to use Next Generation again with the installation of a new back door to our gara... See more

Rated 5 out of 5 stars

Having previously had a resin drive, with which we were extremely pleased, we had our patio similarly done. The work and result are just as good. Everyone was polite and thoroughly professional, and... See more

Rated 5 out of 5 stars

We are very pleased with the driveway, we have had a lot of positive comments from our neighbours and passers-by. Both the groundwork and resin teams worked very hard in very hot sunny conditions, eac... See more

Rated 5 out of 5 stars

I am very pleased with my new garage door, everyone from initial contacts to the installation team were polite and courteous. Installation went very smoothly and all was left clean and tidy. I would r... See more

Rated 5 out of 5 stars

All staff and teams working with us were polite, respectful and friendly. They explained the whole process of digging up our old drive and replacing it with a resin surface. Our new drive looks amaz... See more

Rated 5 out of 5 stars

The whole process was simple from start to finish and communication was excellent throughout. We knew what to expect and when and were kept very well informed by everyone. The teams who worked on our... See more

Rated 5 out of 5 stars

We had our old concrete & clacky slab front drive replaced with a Resin drive & it looks absolutely fantastic. The comparrison is unbelievable. Neighbours & passing people have commented & it has al... See more

Rated 4 out of 5 stars

It’s a good product. It took a long time to complete but that was due to the weather. There seems to be a little mis- communication at head office. When the prep work had been completed someone rang... See more

Rated 5 out of 5 stars

Good quality product fitted professionally. I had aluminium gate and a fence panel fitted. Old gates dismantled and removed with all rubbish. The sales rep was very pleasant and was very thorough show... See more

Rated 5 out of 5 stars

Fantastic experience, cannot recommend Next Generation enough! The reason we went with them was that they were so credible, which is reflected in the work. We went from a tatty old block paved pati... See more

Rated 5 out of 5 stars

Our journey with this Company started with a knock at our door by a lovely young man who was distributing leaflets about new driveways and garage doors. He arranged for someone to come and talk to us... See more

Rated 5 out of 5 stars

From consultation to installation everything was made so easy. We were kept up to date as to what was happening via phone and email and nothing was too much trouble. The lads that came to get the... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with the overall task of replacing our front yard with a resin based surface. The organisation of materials, machinery and manpower all ran smoothly, and the workforce were all... See more

Company replied

Rated 3 out of 5 stars

Started great then went downhill rapidly. Sold the project of being all completed within 7-10 days after the preparation works when in fact in took 6 weeks. On complettion of preparation work being... See more

Rated 5 out of 5 stars

Next Generation have done a superb job on my drive, widening, building a retaining wall and finishing with a resin surface. The work has been much admired! They were very accommodating with delaying... See more

Rated 4 out of 5 stars

Ground teams are 1st class....did a fantastic job. Office staff (planners) need to be a bit more supportive and friendly when dealing with customers who have an onsite issue. Otherwise very profession... See more

Rated 5 out of 5 stars

Everything worked smoothly. Site staff were pleasant, polite and informative. Very pleased with quality of installation. Neighbours remarked on how much an improvement it was. Have arranged for some a... See more

Rated 5 out of 5 stars

I had a new patio designed by Next Generation. After frequent visits by their team to make sure that the surface was well prepared,the final day came. I was impressed with the care taken to lay the re... See more

Rated 4 out of 5 stars

The entire process from sale to final installation was very smooth, with good communication throughout. The installers for both phases of the work were very efficient, very polite and both te... See more

Rated 5 out of 5 stars

I was recommend Next Generation by my dad who has work done. From start to finish the process was well managed. The teams that came to do the work at the property were a true credit to the company. Th... See more

Rated 4 out of 5 stars

Salesman, Haydn, excellent. Organisation during work could have been better. We were left with a couple of tons of stone and rubble for a week after tarmac laid, together with a large digger and rol... See more

Rated 5 out of 5 stars

From the initial meeting with Luke, right through, the whole process of digging out my old drive, base course and tarmac laying to the final resin being laid, I cannot praise this company enough. All... See more

Rated 5 out of 5 stars

Exceptional service from start to finish. We were kept well informed at every step and all the workmen involved were friendly, courteous, considerate and tidy. I can't praise the company highly enough... See more

Rated 5 out of 5 stars

We were very happy as regards having our resin drive completed from start to finish. The company kept us informed from day one to let us know when they were coming and what was going to happen, they c... See more

Rated 5 out of 5 stars

The guys who laid our resin driveway worked tirelessly in brutally hot conditions. They were quick,efficient and very professional and did a superb job with which we are very happy. I would highly re... See more

Rated 5 out of 5 stars

We were kept informed about the progress of the driveway from the moment we decided to go ahead with the driveway. Detailed plans were discussed and shared. Time was given to discuss possible finis... See more

Rated 5 out of 5 stars

The installation was carried out with minimum disruption, the prep. work was done quickly and all rubbish cleared quickly. The final surface is just as advertised a very tidy job and much appreciated.... See more

Rated 5 out of 5 stars

I’m really impressed with our new resin drive and Next Generation Home Improvements. The whole project from start to finish went like clockwork and we were kept fully informed, every stage of the ins... See more

Rated 5 out of 5 stars

From the initial appointment for purchase to the completed project we were kept informed every step of the way. All contact was professional and respectful. We are truly delighted with the service pro... See more

Rated 4 out of 5 stars

We are delighted with our new resin drive. It compliments our property. The team arrived as arranged and were pleasant and helpful. The only critisism is that they should have protested the lawn to... See more

Rated 5 out of 5 stars

Excellent service from start to finish. I would highly recommend Next Generation Home Improvements,in fact I have already booked them to quote me on my next home improvement. Great quality workmansh... See more

Rated 4 out of 5 stars

From the door-to-door "cold call" thru' to final installation of motorised garage door, everything was carried out in a very polite and and professiona manner. The Installation Team were on-time, spe... See more

Rated 5 out of 5 stars

The teams working on the drive were at all times courteous and helpful. Communication was excellent with each team. The work was completed very efficiently

Rated 5 out of 5 stars

They provided a top notch customer service from beginning to the end of the project. Delivered the end result as promised. Reliable company to work with.

Rated 5 out of 5 stars

Great work tidy workmen end project fabulous explanation of the work throughout the job well impressed

Rated 5 out of 5 stars

The driveway is so smooth and so smart. I love it. They communicated well and worked very hard!

Rated 5 out of 5 stars

Really easy installation. Everyone turned up when they were supposed to and the team that prepared the ground works and the other team that lay the resin were perfectly polite, you could have a conver... See more

Rated 5 out of 5 stars

There was no hard sell and the salesperson went through all the steps in a professional and friendly manner. Excellent choice of colours. For the installation everyone turned up on the dates given.... See more

Rated 5 out of 5 stars

From start to finish you’re very professional company Mark was the first person we met who was very professional asked the right questions gave the right answers then the ground crew came and did a ve... See more

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Company details

  1. Construction Company

Written by the company

We offer a bespoke range of high quality resin bound driveways, patios & pathways in 100s of styles designs & colours. Our range also includes Composite fencing, available in various colours, maintenance free & Eco Friendly. Our latest addition to the range is Aluminium Gates, Elegant & Modern for both driveway and pedestrian gateways. Offering security, low maintenance and corrosion resistant. We would love the opportunity to offer you a no obligation quotation, give you advice & answer all your questions


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

New Resin Drive

All staff and teams working with us were polite, respectful and friendly. They explained the whole process of digging up our old drive and replacing it with a resin surface.
Our new drive looks amazing and has been admired by family, friends, neighbours and even passers by.
I would definitely recommend New Generation.

June 19, 2025
Unprompted review
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Rated 5 out of 5 stars

The company kept me informed regularly…

The company kept me informed regularly about the proposed work and arrived promptly on the day. All work carried to the highest standards with no disruption. The work was carried out efficiently by the engineer who demonstrated how to operate it. No mess created and equipment left in full working order. Very pleased with the whole process and the results were excellent. Altogether my experience with Next Generation Home Improvements was totally positive and I would recommend them as being trustworthy and very professional.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Seeing is believe . viewing is great

The work that was done was an eye opener, Luke's crew worked very hard as did Andy's crew. Workmanship was out of this world. The resin crew made our garden look like a show house. If you want to see come to chesterfield, I'll be happy to show off there work.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work

I was recommend Next Generation by my dad who has work done. From start to finish the process was well managed. The teams that came to do the work at the property were a true credit to the company. The finished work is fantastic and made a beautiful space to enjoy our garden. Will definitely use again for future work.

June 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Will your husband be there?

I rang this company up for a quote to replace our side gate. Before I was given a date, the man asked "who will be at home"? I was taken by surprise, so asked what that had to do with a side gate quote. Being a female, alarm bells rang. He said that he could send a female if I was home alone.

Then another man rang day before the quote date to confirm. After a convo about the cost and wanting fencing too, he asked again the same question. I said either myself or my husband, to which he huffed and replied "in that case, can we rearrange date so your husband is there too". So my reply was the same. By this time, I was beyond angry and disappointed. His response was that they find if both of us are here, we are more likely to go ahead with the quote!!!

So which excuse is it? You call yourself NEXT GENERATION!!! I am so appalled and disgusted.

Treating a female like this is insulting, sexist and degrading. What's you're protocol for people who live by themselves or with same sex parters or single parents??????

OUTRAGEOUS.....LOST ANOTHER POTENTIAL CUSTOMER.

July 16, 2025
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

Thank you for your review and for sharing your experience. We’re very sorry for the way our questions may have come across — that was never our intention.

While it’s not a requirement for all homeowners to be present during a quote, we do usually recommend it to help streamline the process. Our pricing depends on choices like colour, design, and edging, so having all preferences discussed at the visit can help us provide the most accurate quote first time and avoids alterations to your tailored quote further down the line.

We understand your frustration and again never meant for it to come across in this way, therefore we are reviewing how we communicate this in future. If you’d like to speak with us further, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Garage doors

Very nice job on a resin drive in the back garden, and a month later we decided to have new garage doors as well.

Very nice job on both, polite and all mess cleared up. Would be happy to recommend them.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Highly satisfied customer

We are highly satisfied with our new resin drive, so much so, in fact, that we are now in the process of having additional work carried out down the side of our property. From the outset, everything was carried out on time and in a professional and friendly manner. They were in regular contact with us both prior and during the installation, making sure that we were happy with the work being carried out. I cannot fault Next Generation Home Improvements and have no hesitation in recommending them.

May 22, 2025
Unprompted review
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Rated 5 out of 5 stars

High Quality Driveway

We were kept informed about the progress of the driveway from the moment we decided to go ahead with the driveway. Detailed plans were discussed and shared.
Time was given to discuss possible finishes.
The only slight (and I do mean slight) negative, was the sales patter was a bit long, but in their defense they have a good high quality product and they want to sing about it.
Very happy with the finished driveway.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

My New Patio

I had a new patio designed by Next Generation. After frequent visits by their team to make sure that the surface was well prepared,the final day came. I was impressed with the care taken to lay the resin and to ensure it was level.Since then I have had much admiration of the patio from friends family and others.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant job

The company was polite, professional and efficient with all their communication and the installation was done quick and perfectly.

10/10 with the work and would definitely go with them again

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Resin bound patio installation…

We have recently had a raised resin bound patio installed by Next Generation Home Improvements and are very satisfied with the workmanship and the overall appearance, It's a pleasure to deal with a well -managed company and an efficient work team and office staff who all carried out the work in a very professional manner.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

If your wife isn't there - we are not attending????

I originally looked this company up as I was after a quote for my front garden of my new build. On the day I sent my enquiry someone called me asking for availability. I was advised that 24 hrs before the visit, they would call to confirm the appointment - to which they did, and this is where it went horribly wrong. I was called by a random mobile number to which I was greeted with, " just to confirm the appointment for tomorrow and that you wife will be present". I said, no as I had told the original person I spoke with the week before. He said, well that changes things because we rely on you calling us back as statistically if your wife is not present then 1% call us back where as if your wife is present 95% call us back. I said, what if I was single then? To which I got a reply of, "well that changes things doesn't it". He then proceeded to ask who I has spoke to as they would be "severely dealt with" and I went on to say "hold on it's not his fault its you being all aggressive in your sales pitch, and my wife wants a new driveway and she has given me her brief". He said but there are thousands of options and she needs to be there. He kept saying that its company policy that the wife is present. What an absolute joke. I asked if he was sure that he did not want to attend, even though their quotation is free of charge and no obligation!) Having seen now on other reviews very similar tactics, but also some very negative reviews in general, I have dodged a bullet here. DO NOT DENY any of this, you told me your calls are recorded. I am making sure other innocent potential customers do not fall foul of your techniques. I am sorry you would have had to travel 80 miles to do the quote - in which case don't advertise FOC no obligation quotes - this is FALSE representation. You have wasted my time!

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Composite Fencing

Excellent service from initial visit to end of project. All work carried to a very high standard by friendly and professional team. The actual fencing is very high quality looks stunning totally transforming the garden, would definitely recommend Next Generation Home Improvements.

May 22, 2025
Unprompted review
Rated 4 out of 5 stars

Ground teams are 1st class....did a…

Ground teams are 1st class....did a fantastic job. Office staff (planners) need to be a bit more supportive and friendly when dealing with customers who have an onsite issue. Otherwise very professional.

May 2, 2025
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Rated 5 out of 5 stars

I love my new drive

We had our old concrete & clacky slab front drive replaced with a Resin drive & it looks absolutely fantastic. The comparrison is unbelievable. Neighbours & passing people have commented & it has all been positive. The ground work crew were great & worked through some of the hottest days this year! The resin laying team were just as good & completed the transformation. After two weeks it looks as good as the day it was competed & the rain we have had has all drained away. Early days & we are well pleased with our new drive, the teams that that worked on it & the admin staff that kept us informed from quote to completion.

June 13, 2025
Unprompted review
Rated 3 out of 5 stars

Started great then went downhill…

Started great then went downhill rapidly. Sold the project of being all completed within 7-10 days after the preparation works when in fact in took 6 weeks.
On complettion of preparation work being carried out but digger left blocking the drive for 5 days. Garage door damaged by the mini-digger during the works, no one knocked on the door to say what happened, only found out as the security camera picked it up, then took about 5 weeks to finally mend it after I called numerous times.
Materials then delivered and left in the close for over a week and works delayed. Project manager non-existent and had to call to find out what was happening.
Only positive, the works were good and did a nice job but everything else absolutely shocking !!

June 5, 2025
Unprompted review

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