United Kingdom
Review of Next Generation Home Improvements
Ground teams are 1st class....did a fantastic job. Office staff (planners) need to be a bit more supportive and friendly when dealing with customers who have an onsite issue. Otherwise very professional.
Review of Eadon Lockwood and Riddle Estate Agents
Lots of incorrect information, errors and delays from the Bakewell office. Straightforward conveyance took twice as long as it should have. Very stressful!
Review of Aviva
Review of Bark
Advert answered and arrangements made to start. Let down twice with no contact from this domestic cleaner. Very unreliable.
Reply from Bark
Hi there,
We're sorry to hear you have had a negative experience when hiring a professional who has contacted you through the Bark.com platform.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
Please be assured, we take all complaints against professionals very seriously, and we have an internal process whereby a professional's account would always be flagged with management for review.
Likewise, we provide public profiles on every professional and an open review system.
We do also have a feature called Bark Verified where we carry out background checks on professionals. Any professional who has become Verified will have a blue badge displayed on their profile.
If you have any questions regarding this, please contact us directly via email at team@bark.com, and we'd be happy to help!
Kind regards,
The Bark Team
Review of Home & Cleaning
Had a problem with a product which was dealt with very quickly and efficiently. Refreshing to know that good customer service is alive and well within this company.
Review of Project Solar UK Introducing Better Energy
Arranged an appointment through Solar Panel Funding which was confirmed by Project Solar. Nobody bothered to turn up. Waste of time!
Reply from Project Solar UK Introducing Better Energy
We sincerely apologise for any inconveniences caused by our failure to attend the survey appointment.
We understand your frustration having taking days off your busy schedule for the appointment and we know how it feels when the appointment is not attended. I have escalated your feedback to our sales department for further action.
Thanks for bringing this to our attention.
Kind regards
Daniel Njoku
Project Solar UK
Review of Solar Panel Funding
Arranged an appointment through them with Project Solar UK who confirmed date and time but nobody turned up. Waste of time!
Review of Solar Panel Funding
Good initial telephone call with clear information.
Review of Stagecoach Bus
Very poor service in Chesterfield. They run late or not at all. Many services cancelled at peak times.
Review of Yodel by InPost
Review of Wilko
Saw 2 items online and went to purchase in store. Charged the same price for one item but £7.50 more for the second (£16.50 online - £24.00 in store). Told online price accounts for postage costs which would have still amounted to less than the store price. If this is the case why did this not apply to the other item???? Some people like to see what they are buying or want an item quickly and should not be penalised for preferring to shop in store. Customer service are not replying to my complaint. Wont be caught out again!
Review of Pets at Home
Step up to Naturals multipack wet food has no labels on the trays to tell me which variety I am giving to my dog! If he turns his nose up I have no way of knowing which one he doesnt like. Very disappointing!
Reply from Pets at Home
Hi. Thank you for leaving this feedback for us. We'll make sure to pass your comments on to relevant departments for review. Please do get in touch if you have any queries at all. Many thanks, Lorna.
Review of Morrisons Supermarkets
Hopeless! Priority deliveries for vulnerable and housebound customers are a joke....10 day wait. Boxes and essentials list dont give any option for pet food.....guess they have to starve! I have been a Morrisons customer for years but they have got this one completely wrong and are not providing adequate choices during coronavirus lockdown.Very disappointing.
Review of Your Co-op Energy
Excellent service with comprehensive information updates and reminders.
Review of Dunelm
Another smooth easy transaction. Good quality products at reasonable prices.
Review of Vodafone UK
Hopeless! Hours spent chasing new phone that eventually came without sim card then more hours chasing sim card. Vodafone wanted to charge me postage of £2.50 to send the sim card that should have come with the phone.....really? Advisors tell you what they think you want to hear rather than being honest about the state of play. Not an experience I ever want to repeat!
Reply from Vodafone UK
Hi,
My apologies about this. There shouldn't be a charge to deliver a missing SIM card. If you still need any help, please get in touch with us on Twitter @VodafoneUK or via Facebook here: https://www.facebook.com/vodafoneUK
Thanks,
Manda
Vodafone Social Media
