Virginia Hutauruk

Hi Virginia,

The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way.

We noticed the country of the Photo ID given did not match the country of the Address ID. The countries must match for the form to be approved. Our services are not yet available in all countries, but we are continually expanding and hope to add more countries in the future.

Sorry you did not have a better experience with our Customer Service team. We apologize for any inconvenience and we appreciate your patience.

Sincerely,
iPostal1

Hey Kapten,

Thank you for your honest feedback, even though we’re truly sorry to hear that your experience with us was disappointing.

We completely understand your frustration, especially when a delivery doesn’t arrive as promised and you’re unable to use your product as planned. We're genuinely sorry you felt let down. Please know that we always aim to support our customers in such cases as best we can, even though there are sometimes limitations, particularly when it comes to third-party shipping providers.

As for the discount during our birthday campaign: we understand it was a great deal and it's frustrating not to be able to access it again. These promotions are time-limited, but we’ll definitely pass on your feedback to our team.

If you’d like to reach out to us directly with your order details, we’re happy to take another look and see how we can best support you. 🖤

Warm regards from Cologne,
Your Kapten & Son Team

Hello Virginia,

Thanks for leaving us a review. We understand having your account closed is frustrating. Deactivation is usually a result of a conflict with our Terms of Use: https://wi.se/customeragreement

If customer think we’ve made a mistake, they can follow these guidelines to appeal our decision: https://wi.se/accountdeactivation. We’ll review your request and get back to you as soon as we can via email.

We'll work on sending the remaining money in your account back to you. But first, we need to carry out due diligence checks. While we do that, your money and information stays safe and secure.

If you need help, please reach us at https://wi.se/help by clicking "Trouble logging in?", select an issue, click "I still need help", and then "Contact us"

Wise

Hi Virginia - we're very sorry your experience with Trtl hasn't met your expectations, and we appreciate you taking the time to share your honest feedback with us. As a growing business, we regret that we're not currently able to offer free returns within Europe and that return shipping costs are the responsibility of the customer, which we state in our returns policy: https://eu.trtltravel.com/pages/returns

With that said, we're always working on ways to improve our customer experience, including making returns easier for customers in all parts of the world. We value all customer feedback, and we'll be sure to take your comments on board as we continue to grow.