Misleading Dimensions – Laptop Doesn’t Fit for Bali backpack
I bought the Bali backpack from Kapten & Son. The bag looks nice, but the dimensions listed were not accurate, which was the main reason I chose this model. The sleeve for a 16-inch laptop is smaller than described, and my laptop doesn’t fit. The opening of the laptop sleeve is quite stiff and narrower than the sleeve inside, making it unusable for the purpose I bought it for. They should had at least write it up.
Reply from Kapten & Son
Hey Kapten!
We're really sorry to hear that you weren't 100% satisfied with your purchase. 😔 Your satisfaction is very important to us, and it's a shame to hear that your experience wasn't up to our standards. Please don't hesitate to get in touch with our lovely Customer Care Team (service@kapten-son.com).
They will do everything they can to listen to your concerns and help you in the best possible way.❤️
Best regards
Your Kapten&Son Crew