JAC Vapour Reviews 926

I've been a Jac Vapour customer for years now. Great devices, tasty liquids & genuinely some of the best customer service I've ever experienced.

Great products and great customer service, The s22 VAPE is my favourite every day vape, the Stars and Stripes is one of the best tobacco flavours I've found anywhere. The customer service with a... See more

This company is seriously changing the game! If you’ve tried quitting vaping but zero-nicotine liquids just feel like a weak copy, you have to try the Puff Box Zero and their liquids. The thro... See more

Great Company to deal with, very helpful and pleasant people. Replacement vape sent out next day. Excellent service!

JAC Vapour have been my 'GO TO' brand for years (VIM & SMOKING Tobacco). The VIM is well designed, high quality & looks great. The eLiquid is the only one that really does it for me. Finally & most im... See more

I’ve been using Jacvapour for years and they’ve always sold excellent products. I’ve always been looked after well with some of the best customer service I’ve ever experienced online. Well done and... See more

Haven’t received my product yet but this company so far really takes care of their customer. I ordered a product that has current issues so they double the order so you already have a replacement? Awe... See more

I've been with JacVapour for around 10 years now and as you would imagine I have had some minor issues from time to time, (but not many in the grand scheme of things). On every contact experie... See more

I ordered the new Puff Box Hybrid in Teal and some pods. Delivery was great however, on opening, I discovered I'd received a white puff box instead of the teal... not a biggie but I like bright thi... See more

The customer service of all their representatives has been just incredible to say the least. I've never been let down with a reply of, "I'm sorry sir, but we just can't help on this occasion." They've... See more

Been using Jacvapour for a fair number of years, wouldn't go anywhere else. No need. On the very rare occasions I've needed help, the Customer Support team have been polite, helpful, and efficient. Qu... See more

Every time I contact Jac Vapour I get the best service - nothing is too much trouble. THey're attentive, thorough, and provide human flexibility when appropriate. I wish all companies I deal with had... See more

Been using the Vim system for years, it’s perfect for me and ultra reliable. I have four mod units for different flavours that are in use constantly. I was having trouble getting one of them to charge... See more

I have dealt with Jac Vapour for some years now because I find their products are well designed and well made. Should a problem occur, email them and get a very fast response (or phone them and a 'hu... See more

I received quality customer service from Duncan. My Vim AIO stopped charging which has never happened before since I started using the Vim over three years ago. I telephoned and spoke to Duncan who... See more

Slight delay on my order being delivered but turned out to be an issue with Royal Mail rather than Jac themselves. Jade at Jac was extremely helpful in helping me with this issue regardless of the fac... See more

I was looking for a UK manufactured vape and was having trouble finding one - until I found Jac vapour!! The customer service is second to none and I spoke to someone who was able to advise me about w... See more

Had a few questions that I needed to ask before putting together an order. Used the chat service to raise the first questions and received very prompt, friendly and informative replies via email.... See more

The team at JAC Vapour were fantastic and help when I missed my delivery. They arranged for a next day delivery. The service and quality have always been excellent and I have been using JAC Vapour pro... See more

Jac Vapour have good quality, reliable products - which is important, but where they are head and shoulders above their competitors is the standard of their customer service - they simply can't be fau... See more

I must say the PicNic Pineapple & coconut is just perfect. Didn’t even wait for it to steep so it can only get better👍. Service at Jac’s is superb, with fast delivery and free shipping (over a cert... See more

Had a problem with a new tank - got a response super quick with detailed instructions - was back up and running within minutes ( Thank you Jade ! ) Great fast response again from this company - ve... See more

We have been using Jac Vapour for a while now and must say the product is excellent and good value for money aswell. There was a slight mistake on my order that arrived today ( 1st time in about 70... See more

Used this company for years, like their simple, clear to use website and products always good. On my last order I had a couple of glitches with system and stock and after contacting them they were re... See more

Jac vapour were brilliant when I had an issue with some batteries. After i’d explained the issue they offered to replace them & they sent them out the same day. Communication is great, always prompt... See more

Really great customer service, responsive, provides good options. I had a faulty device and contacted, in minutes from response the issue has been rectified and solution provided to replace the device... See more

My VIM e cig developed a fault where it would not charge. Even though it was outside the 6 month warranty period they have sent a replacement. Excellent customer service throughout from Duncan. The... See more

I had a few queries that needed answers before I placed my first order. A lovely lady called Jade Shand picked up the phone, and was SO helpful - nothing was too much trouble, and she sorted every... See more

Always revive orders promptly, flavours and smoothness are great. No sugary aftertaste. Sleek design too (NicNac) And very helpful after receiving a few that didn’t work.

More than happy with the NicNac’s I purchased. Really great design, tactile, discreet and really good vape delivery of the flavours. I did have a faulty one but the JacVapour team rectified the probl... See more

These guys are so good. I gave up smoking with Jac Vapour, had tried many times before but just needed the right device & right liquid. At the start I had lots of questions & they were so helpful &... See more

5 gold stars for JAC vapour - I really love their S22 vape pen, especially as it can be used whilst charging. Customer service is second to none, as is speed of delivery. Can't fault these people and... See more

Perfect level of service. I was contacting Jac Vapour Customer Service already few times, spoked with Jade and Duncan. Both of them doing superb job. Really quick response, very helpful.

The quality is pretty good and reasonably priced. I did have issues with my V3i (coils and batteries) but Duncan has been absolutely brilliant - not just solving my problem, but has gone above and bey... See more

I've been using Jac Vapour for my vaping needs for over two years now. There was a few bumps in the road initially but Jac Vapour have sorted things out and all I can say is, as a company, they canno... See more

Great customer service. Have used this company for years and always satisfied with products. Recently I received a faulty batch of coils and emailed to let them know. Jade was really helpful and arr... See more

I was sent the wrong item, and 'phoned Jac Vapour mid-afternoon. I received the correct item the next morning. The staff at Jac Vapour are friendly and very efficient - a pleasure to deal with. I coul... See more

on re ordering my regular vape juice i noticed the facility for jac vapour to get in touch with you and requested this. Sure enough a really helpful lady called Jade Shand contacted me enquiring how... See more

Always a great service and a special mention to Jade who pro-actively contacted me and arranged a refund of shipping costs on two orders I placed on the same day. Great product but any queries are alw... See more

I received a new S22 vape kit and on charging found that it was not working properly, i submitted a query on the JAC Vapour website, received a reply with a solution within 30 minutes. Now all sorted... See more

I've been a jac vapour customer for years. Not only is their customer service absolutely top notch, the liquids and hardware are also outstanding. Add to that fast shipping and you have a winning form... See more

Fabulous customer service from Jade . Quick response with clear instruction to fix an air flow problem . Many companies could learn from JAC vapour !

Really excellent customer service from Jade on behalf of JAC Vapour. I had two duds in a box of NICNAC’s which Jade dealt with very satisfactorily via email. A big thanks to her

Slight difficulty with device which was rectified easily by a tutorial sent by email.Very quick, polite and efficient e mail response .Well done Jade

I get more impressed every time I talk to them! The S22 series is all I ever use. My problem was that the battery was flashing red after I changed the coil. Not only did they tell me what to do, t... See more

In a previous review I criticised Jac Vapour for poor communication. I have now learned that they had some serious problems with their communication systems and that my review was unfair. I now return... See more

I have ordered from this company for years and never had any issues with deliveries. Recently Royal Mail haven’t delivered my packages on time and some have gone missing. I contact Jade at Jac Vapour... See more

The battery for my Series S17 has stopped working within the warranty period. Got a replacement battery, which stopped working 10 days later altogether. The quality of these batteries left me wanting... See more

Edit: 1/5/2020 The JacVapour product wasn't for me. Despite the shaky start Customer service were excellent in listening to my issues and we sorted everything out amicably. A very professional U.... See more