I have a voucher but it is frustrating…
I have a voucher but it is frustrating to try and find the experience I want. The online bot is useless and the human that I had the text conversation with was no better. The telephone number that i found for them is premium rate so did not use it.
I think that their commitment to customer satisfaction is merely words.
Reply from Red Letter Days
Hi there,
Thank you for taking the time to provide us with your feedback.
Delivering Happiness is paramount to us here at Red Letter Days, I want to reassure you that all feedback is taken on board and reviewed to implement appropriate changes in the future.
Thank you for your honest feedback we’re sorry to hear about your frustration. We understand how important it is to be able to easily redeem a gift and get real help when you need it. We're especially sorry the support you received didn’t meet expectations.
If you're still having trouble finding your experience or need further assistance, please email us directly at tellusmore@redletterdays.co.uk with your voucher details we’ll do our best to make it right. Your experience matters, and we appreciate you giving us the chance to improve.
