United Kingdom
Review of JAC Vapour
Always excellent service, and all problems are dealt with straightaway.
As we always say (if there are any issues or questions), give Duncan a shout and he'll fix it!!
Reply from JAC Vapour
Thanks for your feedback, you're too kind! :)
Review of Evri
parcel delivered, but where to? I have to go round to all my neighbours to find out as no delivery card left and confirmation email just says it was delivered to my house (it wasn't) this is not the first time I've had this problem
Review of Gorgeous Shop
Didn't realise Hermes were the delivery company else I wouldn't have ordered anything. As ever, they attempted (and failed) delivery on 3 consecutive week days when I wasn't at home and then returned the products as undelivered
Reply from Gorgeous Shop
Hello Richard,
I'm very sorry to hear you have not received your order from Hermes.
I can see delivery was attempted on 7th, 8th and 9th November and each time it shows as customer not available.
A member of our customer service team will be in touch shortly to assist you further.
Kind regards,
Gorgeous Shop
Review of Virgin Wines
Some really interesting wines and good prices. Free next day delivery, plus refunds if you don't like the wine!
Reply from Virgin Wines
Many thanks for your review Richard. Hopefully you will find plenty of Variety in the range and we always aim for next working day delivery on orders placed before 4pm. If you ever get a bottle you don't like just let us know. Cheers! Thomas @ VW
Review of Beaumont Legal
Awful. Have just had to pull out of a property purchase after 3 months (leaving me homeless) because of the apparent lack of urgency and the inability of the conveyencer to pick up the phone and speak to his counterpart. Weeks of occasional email communication, asking for the same information to be resent, when the actual issue was that the conveyencer required more information (he didn't ask for that, he just said he hadn't received anything!)
Communication and responsiveness off the scale. Vendors solicitor made clear my conveyencer didn't have a clue what he was doing. I've asked several times for the complaints procedure, and contact details of someone senior, but my requests have been ignored!
On the other hand, the girl dealing with my sale was quite good - and she was a trainee (get out while you can!!)
Reply from Beaumont Legal
Thank you for providing this feedback. A team leader has now been in contact with you directly to confirm what is outstanding and the next steps. We will prioritise this matter to ensure completion now takes place at the earliest opportunity.
