iD Mobile Reviews 50,697

Difficult to access account via the app. Error message appears though access from laptop works OK. Otherwise would be 5 * as I'm quite happy with the phone service and my monthly charge, which is ver... See more

My ID mobile sim only contract is excellent value for money. I have good coverage everywhere I need it. I’ve recently converted to an eSIM and the process went very smoothly. I knocked off one star as... See more

Great value for money. Europe included in price which is fantastic. Definitely recommend ID Mobile. App is easy to use even for older people. Only thing is a sometimes have bother getting Internet... See more

Cost Effective. Data rollover and Europe Roaming are what has encouraged me to stay with ID Mobile. Network coverage within UK is still challenging compared to some of the other networks.

A reliable and easy way to get affordable Mobile phone SIM Only Contract. The setup and start of an eSim was a smooth and easy process. Roaming up to 30Gb abroad, plus your usual other tariff e... See more

The phone reception is very poor both myself and my partner have Samsung A15 phones and 75% of the time when some one calls we cannot hear them clearly or two or three words are missing from each sen... See more

Refused a £8 a month sim only contract, but offered one at a higher price. No customer service. Very poor experience. Go elsewhere **UPDATE** Miraculously the contract went through after I posted a... See more

Dreadful coverage in the Peak District Hope valley including Castleton, Hope and Hathersage. In fact Castleton shows as 3G! But shows 4 or 5 bars! Sadly this has been reported to ID mobile a number... See more

Great network and amazing prices, traveled through Europe and didn't cost a penny extra for roaming with perfect calls and data connection. Not only that at home the 5g data is faster than my 500GB f... See more

I started the conversation with Avela in wanting to close down my ID mobile contract after finding a great deal elsewhere. However they talked me through available options and managed to match the de... See more

Terrible mobile service from 3. According to 3’s website I should get a good 4G signal inside and out, but despite signal strength showing 3 or 4 bars I can rarely make or receive a call without resor... See more

The face recognition doesn’t work despite setting it 3 times so have given up on it When I tried to contact customer service the chat bot couldn’t understand my query I an now on holiday and for som... See more

I've been with ID for several years - my plan actually costs less than it did at the start, which is great! The app is very easy to use; you can check how much data you have left, make adjustments et... See more

I have been with another provider for many years. I tried to see if they would support me for my loyalty, 19 years! No! I looked around and found ID mobile on a comparison website. With support I... See more

Since I made the switch to I’d mobile it has been great. The plan I’m on is wonderful and I enjoy the perks. However, the coverage is been average. As I Roman around the area of London , my reception... See more

I have just completed my switch to ID Mobile from another provider. This has been the most seemless change from one mobile provider to another that I have ever had. The communication throughout the pr... See more

Can't send a text to a short code number I have had no issues with before. Also had no network availability for the first time ever on Wednesday for about 5 minutes and had to borrow a friend's phone... See more

It took a long time to actually do the transfer and it was extremely difficult to contact anyone or to find a phone number. When I spoke to someone on the line for Vulnerable customers they were helpf... See more

Been with ID on and off for several years. Recently on a sim only contract with no issues. Just upgraded to a new phone and saw better deals online. However a quick call to their retention team and th... See more

Internet Service here used to be good, but recently the speed of the Internet has dropped. I use the hotspot a lot and in the last few months i am finding periods with no internet had increased in bo... See more

Recently bought a phone and sim on contract. It took me more than 45mins just to get the returns processed and the returns address. Been put on hold more than 8 times. Been told they can’t send the r... See more

On the whole, I am satisfied with the service iD Mobile. But I still have a problem with WhatsApp, because during my talk, I lost signal several times. It is a disadvantage iD Mobile. Your service is... See more

Poor coverage for roaming …and also poor alternative deals when roaming doesn’t apply. Was in Faroes and more than 9gbp per megabyte is huge and not realistic…..eil buy an e sim next time.

When your phone dies on you … you can’t get verification codes to do a number of transactions on your laptop. It’s like Catch 22! I needed to get a new phone with the same number to get verification c... See more

I used to have great service and coverage here. The handset is still in the same cradle, in the same location but the service is just getting worse every day. There are long periods where there is... See more

I have been with ID Mobile for more years than I can remember and to date not once have I had any problems, be it customer service, reception, being abroad etc. faultless and I don’t intend to go anyw... See more

Had no problem until I travelled abroad and then could not receive any communication for the whole week. Couldn’t even call ID to fix the problem EE and Orange shop assistants said it was a problem... See more

I have only been with ID mobile with in 2 months I find the price is very competitive and really good have had good customer serivce However the signal is absloulty shocking its ran by three whi... See more

Great service from start to finish. Sign up was so simple. Changed over my contract and telephone number in very few, simple steps. It is saving me a lot of money at a time when budgeting has become a... See more

ID Mobile are doing really well for me with a Sim Only plan. The billing is transparent, and has never yet gone over the plan, and new information is conveyed clearly.

I have been with ID for 5yrs maybe longer, and have not had any problems until now, me and my husband would like to up grade our phones and can't seem to get any information

The assistant in the shop was very helpful - he answered all of my questions and also helped my daughter pick the best phone for her - I went to Robyn Park Currys store in Wigan

I have been a customer of ID Mobile since May this year. My plan is excellent value for money and beats all of the bigger companies by a countey mile. I have just been on holiday to Cyprus, no roaming... See more

I found id mobile very easy to set up my new phone witch i love i will be using them again for my partners phone when she due upgrade plus very fast delivery a fife starr service thanks .

Broken Sim - replaced with easy in store, code to activate given - took a little looking to find where to input it on the account but all good and back making phone calls quickly.

Very easy company to work with - everything from start to finish was simple and well executed- plus I got a great deal on a sim only contract - wonderful - 10/10.

Consistently poorer data speeds than my other sim from Vodafone. Added: following the iDmobile response, I confirm I do connect to iDmobile directly, not via three or any other company

Put in for full Viber a when asked but heated no more so hope I am on full Viber and line line not on copper don't think I am paying for copper line but would be nice to be concerned

This is the best network I have ever been with always got signal great price for SIM only take a look you won't be disappointed. My granddaughter is also with them.

"I recently signed up with ID Mobile, and my first phone contact was a great experience. The deal was good, and I'm hoping the network service will be reliable and meet my expectations."

I have been a customer of iD for several years now and have had no issues with the service, either in the UK, Europe or USA. Simple and easy steps to update my contracts on my 2 sim cards.

Excellent service via the Loyalty Team (cheers Matthew!) to renew my SIM towards the end of contract. Saved some money and he gave me some great advice. Good work!

Been with ID for the last two years and just renewed to a sim only deal, never had a problem with coverage and my excess data rolls over.

Honest, straightforward service. Easy account setup. Sensible pricing. Easy to use app. Coverage good, particularly after Three’s link up with Vodaphone.

I've been using the ID SIM card for a while now, and I must say—it's been performing exceptionally well. The value for money is impressive, especially considering how reliable the service is. Whether... See more

Great service and Coverage in the uk. I Went to the usa and unfortunately I could not get my phone to connect. I had a esim from another provider for data. I needed my phone to receive a text massage... See more

Great pricing. I'm not an avid mobile user so only needed the basics (free texts, calls) and that's what I got. No frills but helped with set up and monthly text regarding my account. I swapped from m... See more

I’ve been with iD Mobile for a few years now and honestly couldn’t be happier with their service. They’re cheap, reliable, and much better value than the big companies. I only pay £10 a month for... See more

A good website experience with a reasonable choice of devices. Although the range could be wider, nonetheless the prices and range of plans are very competitive. In my 4 years of using this provider... See more

we have honor phones and they have been exactly what we wanted. the pay monthly option was good value although like everone else don't really like the annual increases,but it is what it is. we are alm... See more