Lee

Sad times, I was about to pull the trigger on buying this product until I saw they force you into a monthly subscription, then I saw all the awful reviews.
Has so much potential. Looks like I will be getting 8 hours sleep on a different product!

Sorry for your loss Eight sleep!

I’ve been with iD Mobile for a few years now and honestly couldn’t be happier with their service. They’re cheap, reliable, and much better value than the big companies. I only pay £10 a month for 50GB of data on a rolling plan, and often end up with nearly 100GB thanks to data rollover.

The service has been consistently excellent, I’ve never really noticed any interruptions. Everything just works so smoothly that I forget I even have a phone contract! It’s affordable enough that I barely notice the payment go out, and I’ve never needed to contact them about any issues.

One of the few companies left that aren’t trying to rip you off or deliver poor service. Genuinely impressed and would highly recommend.

I originally signed up for the Star Trek Enterprise-D build when it first launched under Eaglemoss. When Eaglemoss went under, I was relieved to hear that Fanhome was picking it up, but honestly, it’s been nothing but disappointment ever since.

This was supposed to be a two to three year build, but I’ve been building it for around six years now. Since Fanhome took over, I’ve been getting random parts out of order, sometimes waiting months between deliveries. Then one part arrives, and nothing again for ages. It’s immensely frustrating because I can’t build anything properly, I can’t plan financially in case they suddenly take a payment, and if a part happens to be damaged, I won’t even know until much later when the missing sections finally arrive.

Customer service is awful. They give the same copy-and-paste excuses about global shipping issues or leftover COVID delays, which just isn’t believable anymore. There’s no transparency, no proper communication, and absolutely no accountability. Even some honesty from them would go a long way. Just tell us what’s really going on... whether they’re struggling with manufacturing or funding, but instead they keep everyone guessing.

There’s no compensation, no reassurance, and no sign of improvement. This is supposed to be a monthly part work subscription, but it’s anything but that. If you’re thinking about starting a Fanhome build, don’t bother. You’ll end up stuck with a half-finished model, no clear timeline, and a company that doesn’t seem to care.

EDIT: Just for some context, i received my first package on 03/08/2023 from Fanhome, and have only received 9 packages since then, still waiting on 6 more. It's taken over two years to send out 9 packages for a monthly subscription! Come on! sort it out Fanhome!

I cancelled my subscription on the 27th of September and they’re telling me my membership won’t actually end until November. Their own website clearly says that if you cancel before the 26th of the month there will be one payment and one delivery, so by their own rules I shouldn’t owe anything else.

Despite this, they’ve sent multiple payment reminders and are now threatening collection fee and debt recovery for a month I cancelled before. (for a monthly rolling boxer sub! how ridiculous!)

They’re based in the Netherlands and have no jurisdiction in the UK, so their legal threats mean nothing here. Under UK Trading Standards this kind of misleading subscription wording and post cancellation billing isn’t allowed and I’ll be reporting them. They are known and have been warned by governing bodies before about their practices,

Avoid this company. They rely on confusing small print and scare tactics to squeeze extra money out of people. The irony is that I cancelled because we’re about to have a baby. I would very likely have signed up again in the future or recommended them to others, but now I’ll do the complete opposite. I’ll never sign up to this shady company again, and I’ll actively warn people about their manipulative “free subscription” tactic.

I couldn’t recommend this company enough! I’ve been a loyal customer of Charterhouse for years, and they’ve never missed a beat. Occasionally, there have been issues with deliveries not arriving—usually due to the delivery company—but Charterhouse’s customer service has always been amazing. They resolve any issues quickly and efficiently.

I’d highly recommend Charterhouse to anyone. Even if you find an item cheaper elsewhere, they’ll honor that price and provide a discount. Truly outstanding service!

Been waiting since July! endless delays!
Not good enough! Especially for the price of the completed models! Every other month there are severe delays.You get a shipping notification then have to wait another month until it arrives. It's been years since the acquisition of Eaglemoss, you cannot use them as your excuse any longer.

In this day and age, DO BETTER!

If you're happy to wait 5 years to complete your build, go ahead and subscribe. But don't have expectations for a smooth ride.

BE AWARE!

2 hours on hold!

Tried to call customer service and was waiting two hours until someone answered only to be cut off!

Tired to use the call back service, when it called back, there was no one on the other side of the line and the call again got cut off.

Several emails sent, no reply!

Still waiting for a refund after 3 months! thats money that i could have been earning interest on!

Terrible service and regard for people.

will be seeking compensation with ombudsman and putting in complaint with trading standards!

Beware, no refund after 3 months!

I canceled a spa treatment before our cruise, but the credit card account i had used to pay for it was closed, so the refund could not be put back to that credit card, I was told i would receive a cheque in the post, but 3 months later and still nothing.
I have emailed customer service countless times and called to no avail!.

I will be raising a complaint with the ombudsman and trading standards. I will also be going to a small claims court if i have to!

Customer service is useless and never get back to you, phones take hours to answer, and call back just hangs up!
Will never book with P&O again for the price you pay you expect a lot more.

Eaglemoss 2.0
WARNING - Do not start a new Subscription with this company if you value your sanity and money...

Fanhome have somehow managed to take everything that was bad about eaglemoss and amplify it times a million!
I have been waiting since August 2023! for my enterprise build.
Everytime i message support i get the same excuses and responses. support are primed to just tell you they have escalated to the relevant department and nothing else. They are not supportive, they cannot help you, only dismiss you... it's the most frustrating support in the world! It should be passed to the government as a new torture tactic. It's painful.

I have sent several emails with no reply. left several reviews where i am told to reach out to support. it feels like an endless black hole. I have tried to reach out in the facebook groups. Having already spent £100's! i don't want to have a half built meaningless product so i am stuck waiting endlessly.
I was going to subscribe to several other builds, but never again will i touch anther partworks with a bargepole. Between Fanhome and eaglemoss they have managed to destroy all my trust in these companies. And to think at the end of it theres some CEO getting mega rich becoming a millionaire of the back of our money.
I have never been more frustrated with a company or anything in my life.
If i don't get a valid response soon i will be going the ombudsman / small claims court as this is not on.
I eagerly away your response asking me to reply to your message, then never hear anything again.

I cannot emphasize enough the disappointment and frustration I've experienced dealing with Holiday Extras Holiday Insurance. Initially attracted by their seemingly competitive pricing, I made the regrettable decision to purchase a policy from them for an upcoming two-week cruise, scheduled for August 18th.

Shortly after purchasing the policy, I received a perplexing text inquiry about my holiday experience. Confused, I realized that the insurance policy they provided had already expired - it started on March 7th and ended just a week later, today. Astonishingly, this discrepancy wasn't due to any mistake on my part; I distinctly remember inputting the correct dates during the quoting process. It appears their system defaulted to these dates, and I, along with several others, fell victim to this oversight.

Attempting to rectify this glaring error, I contacted their customer support, only to be met with further disappointment. Not only did they refuse to acknowledge their mistake, but they also had the audacity to demand an additional £68 to change the dates. This, despite the fact that their original policy was priced at a mere £50, and comparable quotes were available online for around £60. Their refusal to accommodate a reasonable request for what was undoubtedly their error is nothing short of infuriating.

As a result of their deceitful practices and appalling customer service, I have not only lost £50 but also the trust and recommendation of approximately 30 individuals I was planning to travel with on the cruise. I had intended to endorse Holiday Extras to them, but now I will actively discourage anyone considering their services. Furthermore, I will be escalating this issue to the ombudsman, as I firmly believe I deserve either a refund or a policy alteration at their expense.

It's abundantly clear that Holiday Extras' lack of integrity and customer-centric policies will cost them dearly. As a member of numerous travel-related Facebook groups and with connections to travel bloggers, I will ensure that my experience is widely shared...

The website is broken. Every time I try to view my delorean dashboard I end up with just a white screen. Not only that, the data is wrong. It is displaying the wrong address on my shipment for the enterprise. Even though I have updated with my new address several months ago.