Had no problem until I travelled abroad…
Had no problem until I travelled abroad and then could not receive any communication for the whole week.
Couldn’t even call ID to fix the problem
EE and Orange shop assistants said it was a problem with the network operator and not the phone.
Reply from iD Mobile
Hi there, thank you for your review,
I’m really sorry to hear that you had issues using your phone while abroad, I can appreciate how frustrating it must have been to be without communication during your trip. That’s definitely not the experience we want for our customers.
We’d really like the chance to look into what happened and help make sure this doesn’t happen again in future. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk
with your details so we can investigate and put things right.
Regards,
Gemma
