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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of setting up new accounts, often highlighting the helpfulness and professionalism of the chat support. People appreciate the efficient resolution of issues, with many specifically mentioning the speed and clarity of online communications. Consumers value the cost-effectiveness of Talkmobile's tariffs, noting good coverage and transparent pricing. The staff is frequently described as patient, knowledgeable, and genuinely caring, making the overall customer service experience exceptional. The possibility to speak to a real person is a plus for many reviewers.

Based on these reviews

Rated 5 out of 5 stars

Young lady was most polite, helpful, and extremely patient dealing with an elderly customer. Took a fair while but no pressure, Help resolve a thorough "reboot" to regain all things needing attentio... See more

Rated 5 out of 5 stars

Customer service done right. Had to leave Lycamobile due to their absolutely atrocious customer service wait times and typically taking 2 to 3 weeks to answer email, they also push their AI chat servi... See more

Rated 5 out of 5 stars

I contacted Talk mobile to discuss roaming whilst in Spain. I was able to speak to a human advisor within minutes who dealt with my problem professionally and quickly and also suggested a better plan... See more

Rated 5 out of 5 stars

My question was dealt with clarity my questions were offered with advice and they were patient with me. In addition I was quite a good deal and value for money five gigabyte contract rolling 30 days.T... See more

Rated 5 out of 5 stars

Hi guys, great customer service from Mazen, top bloke, got my account upgraded sorting out a billing issue, emailed confirmation straight away. Pleasant experience. Never had a problem with the servi... See more

Rated 5 out of 5 stars

I have been with a lot of different mobile network providers over the years and Talkmobile is the only one I’ve ever stuck with after a contract ran out. No random price hikes, no complicated customer... See more

Rated 5 out of 5 stars

My advisor today on the chatline was so patient, kind and reassuring whilst guiding me through the necessary updating. The previous advisors who spoke with me by t/p when setting up my new account w... See more

Rated 5 out of 5 stars

So far, the experience with TalkMobile has been very good. The pricing for their unlimited data product is less than half that of Vodafone’s equivalent package and yet it uses the same network! So fa... See more

Rated 3 out of 5 stars
Invited

I'm not savvy with mobile phones. My current provider Talk Talk informed me mine was ending 7th Oct and offered Talkmobile or get PAC if changing to another provider. One of your questions was 'Are y... See more

Company replied

Rated 5 out of 5 stars

In October 2025, I wanted to get a better deal on my SIM only contract and Talkmobile suggested that I have an online chat with their sales team. Happily, I was able to get a more appropriate deal don... See more

Rated 5 out of 5 stars

I was not aware that Talkmobile had the facility to all international calls. However, their website had more information on it. I tried to call directly an international number and was asked to call T... See more

Rated 4 out of 5 stars

I left talkmobile because of the 5gb abroad then tried Lebara, ID mobile and Voxi but don’t bother with them the customer service is the worst ever and I’m moving back to talkmobile. Sorry talkmobile... See more

Rated 5 out of 5 stars

I was so impressed with how quickly I got to speak to an advisor. He was super helpful and patient. I couldn't log into my account and he talked me through the process. As it had turned out I ha... See more

Rated 5 out of 5 stars

I've been a TALK customer for a long while and whenever I contact them for a new deal, they always offer the best deals that are value for money. The customer service team are friendly and helpful.

Rated 5 out of 5 stars

I’ve had multiple strokes and the person I got to deal with my issue over the bill was absolutely remarkable though for just helped me get where I needed to be totally transparent. I think their name... See more

Rated 5 out of 5 stars

Moved to this company and have found them amazing. Better contract with much more included than my old cmpany. Using CHAT is a real person and they really are good. They are so good my Husband is... See more

Rated 5 out of 5 stars

My husband needed to obtain an eSIM so he contacted talk mobile. He got through very quickly was advised how to activate his eSIM. It was all very smooth and straightforward.

Rated 5 out of 5 stars

I have 3 sims with Talkmobile now, they run off Vodafone data speeds are great for streaming and watching movies. We have a Caravan and I've tried 3, O2, and EE, Talkmobile is the only one that works... See more

Rated 5 out of 5 stars

I've been with talk mobile for 15 years. £6.95 a month sim only, more data than I ever need and it keeps going down! On the very rare instances I need to contact the support team they are always excel... See more

Rated 5 out of 5 stars

Cheaper than many other providers. Had no issues for last couple of years until I went on holiday and my roaming wasn't working properly. Did a quick online chat and they talked me through the setting... See more

Rated 4 out of 5 stars
Invited

Bit confusing on when my contract ends with Talk Talk ends and begins with Talkmobile, hopefully it will work out as I’m what is called a Silver Surfer and things can be rather daunting , fingers cro... See more

Rated 5 out of 5 stars

Having a chat with an agent who sorted my problem in no time at all. I think that the online application form, which I tried should have been been more specific in relation to entering your PAC number... See more

Rated 5 out of 5 stars
Invited

SWITCH A switch of providers was forced on me by TalkTalk discontinuing their mobile service with which I had had no problems. They made the switch to Talk Mobile very simple and easy and the sign up... See more

Rated 4 out of 5 stars
Invited

On line application straightforward. One of the easiest I have experienced?? Let’s see if the receipt of the SIM card is the same!! Thank goodness didn’t need AI

Rated 5 out of 5 stars

What a beautiful pleasure it has been so far to be with Talkmobile. As a disabled person who needs to rely on their phone in case of problems, this company has been impeccable so far. I'd love t... See more

Rated 5 out of 5 stars

Setting up a new account with Talkmobile was easy using the chat page. The chat process was carried out in a professional manner and was very helpful. I am sure many other Talk Talk customers will be... See more

Rated 5 out of 5 stars

I have been a Talkmobile customer for a number of years and have never had an issue that couldn't be resolved by the team. the most recent being whilst on holiday. I was assured that my sim would work... See more

Rated 5 out of 5 stars
Invited

Great affordable prices for sim only contracts. Quick and easy pages to navigate.Would definately recommend talkmobile to family and friends.

Rated 4 out of 5 stars
Invited

As I have only just arranged my mobile's transfer to Talkmobile due to the closure of TalkTalk mobile, so there is little I can say regarding the actual service yet.My assumption is that =, as it u... See more

Rated 5 out of 5 stars

I changed to talk mobile because I continued on the Vodafone network, which I have been happy with for many years, at a much lower price than I previously paid. Just recently I have found the custom... See more

Rated 5 out of 5 stars

Talkmobile generally excellent all round. Good coverage, very cost effective tariff. All on line/Chat comms handled quickly and efficiently.My inquiries and minor queries all resolved SUPER QUICKLY wi... See more

Rated 5 out of 5 stars

My wife had trouble installing her sim .We were talked through the process by a couple of advisors and the issue was resolved. The phone call to the call centre was answered immediately and the advi... See more

Rated 5 out of 5 stars
Invited

Instructions straightforward and easy to follow. Quick Chat available but not used Bank account name needed to be abbreviated to fit within 19 characters

Rated 5 out of 5 stars

very transparent with their prices and policies. Customer service has been incredibly supportive! the chat is available any time with possibility to speak to an agent without waiting time.

Rated 5 out of 5 stars

Having been with talk talk mobile for a number of years they are now closing their mobile service. I contacted talk mobile and have now opened an account with them. I had very good customer service... See more

Rated 5 out of 5 stars

Advisor was very helpful and knew exactly what I needed. Helped me with setting up 2 contracts for family members and then got an upgrade for me. All dealt with in 15 minutes. Easy to deal with. Would... See more

Rated 5 out of 5 stars

She solved the problem with out annoying, with out abusing, with out offending me.Thanks to Mrs Jana. (Forgive me if I spelt your name wrong.)

Rated 5 out of 5 stars

I needed to set up my Talk mobile account and was talked through the process by an extremely helpful and patient advisor.

Rated 4 out of 5 stars
Invited

All fine once I moved towards upgrade my sim, totally disappointed with the wait time on your chat line!!

Rated 5 out of 5 stars
Invited

Everything appears to be in order. I can’t remember if I was asked for a PAC code though as I want to retain my mobile phone number.

Rated 4 out of 5 stars
Invited

Having to change to a new deal because you’re cancelling my existing deal to get more money. Not pleased at all.

Rated 5 out of 5 stars
Invited

Very straight forward switching from TalkTalk mobile. Appears to be good value for money

Rated 5 out of 5 stars
Invited

So simple to upgrade and a much better deal, that’s better than my previous deal, which was great!

Rated 5 out of 5 stars

Very helpful staff and sorted out my issue very quickly. Yes I would recommend Talkmobile.

Rated 5 out of 5 stars

It was so smooth to change. The live chat was very good. Been with another provider for 15 years while stay with Talkmobile with this type of service.

Rated 5 out of 5 stars

Excellent service from Talkmobile . Actually spoke to a live human being!! Very helpful & sorted out my queries

Rated 5 out of 5 stars
Invited

Everything is explained and straightforward. No salesman pushing extras.Clear instructions and sign-up.

Rated 5 out of 5 stars

I had to change providers as my old one was ending mobile services, whom I had been with for many years. So I was unsure and nervous about changing over. However all the operators I spoke to were ver... See more

Rated 4 out of 5 stars

Easy process to activate sim card I have tried any number of mobile company and always seem to return to Talk mobile. Now that Vodafone have joined with Three signal should improve whilst out and a... See more

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Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Telecommunications Service Provider

About Talkmobile

Written by the company

Founded in 2007, Talkmobile is a mobile network operator committed to giving UK customers great prices, great service & nationwide coverage on SIM only deals and phone contracts. SIM only customers can choose between 30-day and 12-month contracts – giving them the choice between flexibility and value.

Talkmobile's Network

Using Vodafone’s mobile network, Talkmobile covers 99% of the UK’s population – offering customers the latest 4G and 5G services. All Talkmobile SIM only deals also include unlimited UK calls and texts as standard.

Talkmobile customers can use their SIMs whilst roaming all over the world.

Talkmobile's Customer Care

In 2023, Talkmobile was named overall winner of the UK Customer Experience Awards, and its customer care team picked up 2 awards at the International Business Awards, in recognition of the company's continued investment in providing good care for its customers.

Talkmobile focuses on giving its customers simplicity when it comes to purchasing a mobile plan, as well as providing exceptional value for money – it offers some of the most competitive prices on the market without compromising on quality.

Talkmobile deals allow data tethering to give customers freedom to use their data however they want.

Talkmobile's capped contracts allow customers to control their spend so they never have a surprise bill ever again.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Replied to 42% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I paid for my upgrade and I was…

I paid for my upgrade and I was rejected because of my credit score and I was told on live chat I would get the refund back between 24-48 hrs which has been and still no payment I will look at cancellation

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Talkmobile are the best

Staff that are polite and knowledgeable about their systems, procedures and products.

Talkmobile has great coverage and highly competitive packages.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have enjoyed every single moment of…

I have enjoyed every single moment of the time I have subscribed to Talkmobile. They have good and friendly with professional call agents and provide one of the best services for a mobile network. Though there is no physical office, they are reliable.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terms and conditions are misleading

Terms and conditions are misleading. If you want a no contract pay as you go, don’t choose talk mobile. The whole point of not being in a contract is so that you can leave and stop paying when you choose. This is not the case with talk mobile. They require you request a cancellation, and will still continue to try and collect money from you, threatening debt collectors to “recover their money” even though you have stopped using and paying for their service.

August 21, 2025
Unprompted review

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