Young lady was most polite, helpful, and extremely patient dealing with an elderly customer. Took a fair while but no pressure, Help resolve a thorough "reboot" to regain all things needing attentio... See more
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About Talkmobile
Written by the company
Talkmobile's Network
Using Vodafone’s mobile network, Talkmobile covers 99% of the UK’s population – offering customers the latest 4G and 5G services. All Talkmobile SIM only deals also include unlimited UK calls and texts as standard.
Talkmobile customers can use their SIMs whilst roaming all over the world.
Talkmobile's Customer Care
In 2023, Talkmobile was named overall winner of the UK Customer Experience Awards, and its customer care team picked up 2 awards at the International Business Awards, in recognition of the company's continued investment in providing good care for its customers.
Talkmobile focuses on giving its customers simplicity when it comes to purchasing a mobile plan, as well as providing exceptional value for money – it offers some of the most competitive prices on the market without compromising on quality.
Talkmobile deals allow data tethering to give customers freedom to use their data however they want.
Talkmobile's capped contracts allow customers to control their spend so they never have a surprise bill ever again.
Contact info
Replied to 42% of negative reviews
Typically replies within 24 hours
I paid for my upgrade and I was…
I paid for my upgrade and I was rejected because of my credit score and I was told on live chat I would get the refund back between 24-48 hrs which has been and still no payment I will look at cancellation
Excellent
Excellent service with Excellent plans. The prices are great
I am often in a muddle on my phone as…
I am often in a muddle on my phone as my age doesn't help today I needed help and the gentleman had so much patience and was so kind it was unbelievable he sorted it all out for me and I am very grateful.
Easy to set-up
Solved the problem immediately
Solved the problem immediately
Polite.
Good Listener
Very patient, efficient, knowledgeable & good listener.
Excellent customer service.
simple and easy to follow
simple and easy to follow, great price for unlimited everything sim, no brainer.
Very helpful and sorted out quickly
Talkmobile are the best
Staff that are polite and knowledgeable about their systems, procedures and products.
Talkmobile has great coverage and highly competitive packages.
Excellent assistance
precise and informative help from the chat line
I have enjoyed every single moment of…
I have enjoyed every single moment of the time I have subscribed to Talkmobile. They have good and friendly with professional call agents and provide one of the best services for a mobile network. Though there is no physical office, they are reliable.
Good covage very if a problem can talk…
Good covage very if a problem can talk to someone
Efficient CS.
Terms and conditions are misleading
Terms and conditions are misleading. If you want a no contract pay as you go, don’t choose talk mobile. The whole point of not being in a contract is so that you can leave and stop paying when you choose. This is not the case with talk mobile. They require you request a cancellation, and will still continue to try and collect money from you, threatening debt collectors to “recover their money” even though you have stopped using and paying for their service.
I had my query resolved very quickly…
I had my query resolved very quickly and had pleasant experience with friendly assistant.
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