EE Reviews 23,159

EE have been stealing money from me for months, and their customer service representatives have repeatedly lied to me. I have spoken to them upwards of six times and been given assurances that the account they were falsely keeping open would be closed (it was not), that a refund was forthcoming (it was not), that people would call me back (none of them did). I am still awaiting a refund that I was told they'd processed two weeks ago, and now have a suspiciously large bill which is not what I was quoted. They are absolute cowboys. I don't even get reliable reception!

I'm a new customer. Decided to sign up online. The coverage and price looked good. I was sent a SIM card which didn't work. I spent over an hour unsuccessfully trying to get the SIM registered, even driving around my local town to see if it was a signal issue. I eventually gave up and called support the next day. I spent nearly an hour on the phone trying to sort the problem out and eventually told it would take another 3 days to fix. I'm not impressed. I've never been an EE customer before. This is my first experience of the company. Absolutely terrible. AVOID.

Awful. Had my broadband and TV with BT and I was always impressed with their service. Always finding a cheaper deal for me and responding quickly to issues with broadband. So when my renewal came up I decided to try and stick with BT who were now EE. BIG MISTAKE. To cut a very long story short (hours on the phone with no joy). I agreed a deal but then the bill for it was not what had been offered on the phone. I was within my 14 day cooling off period so phoned to terminate the contract. I was offered a 3 month deal that got close to, but did not match the one offered by Sky for exactly the same package. I decided to stick with them as they had given me good service in the past. BIG MISTAKE. Whilst my first bill was at a reduced rate my second bill is not. It would seem that they will offer you anything on the phone but do something entirely different when they send the documents through. It was my own fault I should have gone with Sky. DO NOT BELIEVE WHAT YOU ARE OFFERED ON THE PHONE. CHECK THE PAPERWORK CAREFULLY. CANCEL IF THE TWO DO NOT MATCH. DO NOT GOT TALKED OUT OF EXERCISING YOUR RIGHT TO CANCEL WITHIN 14 DAYS. Better still….don’t use them at all.

I started receiving spam messages informing me that someone had changed my internet connection without my knowledge. Shortly after, I received an alert from my bank about a £108 charge from EE.

I immediately contacted EE to query these charges and was informed that someone is using my internet and address as their own. EE could not provide me with any information regarding who had taken over my internet account. I explained that I am the legitimate account holder and have never contacted them to cancel my service.

They told me they don’t know how my personal information was used for someone else’s account and that my existing account would need to be closed and reopened under a new number. I expressed that this was unfair, as I was not the one who requested the cancellation or authorised any changes.

Despite this, EE insisted I simply open a new account, without acknowledging their mistake. My personal information and address have now been compromised, and I still do not know who is using my details. I did not receive an apology and felt ignored throughout the process.
EE then informed me that I must return all the equipment, and if I failed to do so, I would be charged additional fees. They also stated that if I did not pay these charges, it would negatively impact my credit history. I find this absolutely appalling and unacceptable. I am being penalised for a situation that was caused by their error and a failure to protect my personal information.

EE this company is another level for being hopeless.
76% 1 star out of nearly 24000 reviews.WHAT A DISGRACE,POOR SERVICE HOURS ON PHONE JUST TO PAY A BILL IT IS OUTDATED AS IS THIS SHAMBOLIC COMPANY,

I have Breach in my GDPR for the last 6 months I am still waiting for call backs and for it to get resolved I will never have any service with this company ever again. Still no contact all my data and passwords are at risk and no one takes it seriously I will be contacting the ombudsman and will be posting over every social media platform this company should not be aloud to conduct business

Terrible service and back up provided by EE. EE cancelled 3 accounts (am waiting for 2 x refunds)with no clear reason. Receipt of 2 smart hubs that at my inconvenience have to be returned. EE incompetent on every level. Has cost me time and wasted energy when I should have gone direct to BT. I am now with BT with no issues. Helpful phone back up unlike EE. EE ar4 a complete waste of time and dont deserve even one star.

Dontveven deserve 1 star, switched to ee WiFi / broadband end of June on July 4 service went down 4 differant appointments made to get it fixed with open reach as the issue was outside the building , EE engineer kept turning up rather than open reach fault could not be fixed !! Eventually on August 1st correct engineer arrived and fixed the problem .
Was told by EE I was due compensation at the rate on £9.00 for each day I had no complete service which was around 28 days . I couldn’t apply for the compensation till 30 days from after the complaint was fixed which was not an issue . After 7 phone calls regarding the compensation and getting shifted to differant departments I got a email on Friday saying my complaint was now closed and there will be a credit of £19.69 to my account ( which has not till today ) I called again only to be put from customer service to technical to billing I put the phone down , I will be cancelling my direct debit and they can chase me all they want for me cancelling the contract!!!!
A absolute shambles of a company to try deal with and if anyone is thinking of joining them will don’t !!!

2 months of continual excuses and lies,7 contacts done and cancelled by them.because i have a pull cord system,more excuses. 7 routers sent out the last one ive had 5 days today email send it back.their advert is a total joke ,even the postmen think they are taking the total piss as do I.2 months of hassle and stress and all I get is excuses and cancellations and return the router.now being left on old legacy router at £42.20 a month ...extortionate....dont join EE

Account: 1008848833

I’m raising a formal complaint about the loss of service caused by an MJ Quinn contractor working for Openreach at approximately 5:00 pm on Tuesday 14 October 2025 at my private property.

I was sitting in my living room watching Netflix with my family. We heard loud banging coming from outside our living room window. I immediately opened my front door to investigate. An MJQuinn contractor working for Openreach had come onto my private driveway and removed the metal plate on my wall without knocking on my door first to ask for my permission.
When I came out and challenged he said he did not need my permission and did not need to knock which I disagreed with.
He pulled hard, yanking on the internal loom a number of times, and then left to work in the street. On entering back inside my house my partner informed me our broadband was down. I went back outside and told the contractor this. He asked if I wanted him to look at it. I said I would try resetting router first. I did this straight away and still no broadband. I went back outside to speak to him but he had left the street in a hurry.

On inspection, the DSL pair had been pulled from the gel connectors where he had yanked continuously on the loom.

This action ruined my evening with my family.
My wife has since had to leave the house and go to her parents house until the damage is rectified, as she needs internet, due to working from home with laptop.
I have since looked up the law and he had no right to enter onto my private drive without seeking my permission first.

I have been told the earliest someone could come out to rectify this damage is Friday 17th October 8-1pm (EE Manager)

But I am working from midday that day and there is chance the appointment will be missed.

Under the circumstances, the rectification of the damage caused should be rectified immediately due to the violation of privacy (tress-pas) and disruption and damage it has caused.

It has left me feeling upset and angry that a contractor would come onto my property without permission thinking he had the right to do so and vandalise my property. And then leave in a hurry when he realised what he’d done.

This is an external, contractor-caused fault.

My requests:

Written apology from EE (and acknowledgement from Openreach/MJ Quinn) for the unauthorised entry and damage.

Compensation: Ofcom automatic compensation for total loss of service from 14 Oct until restoration, plus reimbursement of any costs I incur to stay connected (e.g., mobile data).

Assurance of corrective action: written confirmation that MJ Quinn has been formally reprimanded and that contractors will not access my property again without consent.

This repair should be actioned and rectified immediately. Not having us wait till the end of the week. It has wrecked our week.

Signed up with EE late last month. Had an Openreach engineer visit me yesterday as planned. However, as was the case 7 years ago, he couldn't find a line to my property. This has always been the case which has always frustrated me as all 5 of my neighbours in the same building have always had broadband. 7 years ago it wasn't a big issue as my kind neighbour has always let me borrow her wifi. But the fact that I've lived where I am for the last 15 years and NEVER had my own broadband is crazy. I'm as easy going as they come, but in this case I mildly expressed my frustration with the engineer, and to be fair he went out of his way to try & find a line & get me connected, but he couldn't. Therefore he advised me that he would do his best to put me at the top of the list to get a line finally into my property within the next 2 weeks. Frustrated by the whole thing, I called EE & explained the situation, and to their credit, they sent out a temporary 5G router to keep me connected meantime. On both occassions I've attempted to get my own broadband, Openreach have passed the buck blaming my internet provider. But I fail to see how this can be in this case EE's fault as they're not the ones connecting me. It's obvious Openreach have been dragging their feet where I live (which is a populated housing estate btw) They have no excuses, and I'm really peed off with them! 1 star review for them after this one, but 4 stars for EE since they offered to help meantime with no issues.

Terrible customer service and refused a refund, after being overcharged for 3 months. All over £33 nothing to them, a week's food for me.

I had a very bad experience at the EE Slough store. The staff, especially Fatima, completely misled us. We went there on 12th October just to buy a phone contract, but she added broadband, SIM, and a watch, saying we’d get £20 off if we took everything together for 24 months. She repeated several times that it’s a 24-month plan, but later we found out by email that it’s actually 36 months, with higher SIM charges than she mentioned.

When we went back to the store, another staff member, Syed, was very rude and refused to help, saying Fatima wasn’t there. The whole thing feels like a scam and very poor customer service. They rush you to sign without giving you time to read the agreement.

Not at all satisfied — avoid the EE Slough store, go to any other branch!

I struggle every month to complete my payments, never remembers my card, and the secure payment is always: "This content is blocked. Contact the site owner to fix the issue."

In the APP and on the website, and nothing useful on the website. Really crap dev!!

Super frustrated!!

So far im giving 3 stars instead of one because i spoke to customer services and the guy was helpful and resolved my problems i had. At least customer service arent that bad. The worst customer service is virgin media

Absolutely rubbish, switched fro virgin TV is awful stuck in a contract till 2027 and strangely enough my bill keeps going up every month AVOID like the plague, can’t fast forward live, can't record on the mini box in spare room, can only record one program and watch another channel at a time TOTAL
WASTE OF MONEY

Atrocious customer service and support. I'm currently a customer for my mobile phone and in the process of moving house. I thought I would have the full package at my new address, mobike, phone and broadband and T.V. No matter how many times I called there was at least 30 minutes to 45 minutes waiting time. No facility to leave a message for them to call you back. The menu options would let them know I was looking to increase my business but still offered no service. Will look elsewhere. Total shambles. How they won best provider for 12 years I will never know.

I ordered the EE Beoadband. However, I can’t use EE Broadband so I need to cancel it.
But EE Broadband use so many excuse to postpone the cancel date. They are going to charge me now because it is over 14 days and don’t give me back the fully refund because their system issue that can’t cancel earlier even they never provide the services.
Don’t use them. It’s a scam.
Never provide services but take your money.
I learn from this big experience now.
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I read the EE reply, the main point is their billing team attitude is really bad. I understand they may have some policy or issue. I accept the reasonable excuse with a good attitude. However, this is what I did not see from their billing team. The team is even not accurate for the date, the money which makes me not sure could I get the normal(not even best) services if I would like to change to EE again in the future.
Therefore, they really like a scam.
Not recommend.

Manipulative, would not allow us to keep a landline. Not happy. Change of circumstance means early contract termination. Day light robbery. so called 'customer services' unhelpful and difficult to communicate with. Automated telephone services leave you waiting for hours. Not impressed.

They never give the speed they claim