Lebara Mobile (UK) Reviews 60,623

This was my third attempt speaking to Lebara this afternoon and finally I spoke to someone who knew what they were talking about and resolved my connection issues. The person who resolved my problem... See more

10+ years with Vodafone and was paying almost £30 a month for sim only deal. Found the same usage and data package via Uswitch with Lebara for less than £8 a month. Absolutely recommend moving to Leba... See more

I recently switched from L****ile to Lebara due to network problems like calling and hearing some arabic voice instead a person I called. Anurag Tripathi helped me with setting up my new plan and join... See more

I had an issue with Lebara and raised the complaint. I received a phone call within 24hrs, however person I spoke with could not resolve it. Today I received another phone call from senior complaints... See more

I just wanted to say a big thank you for your customer service. My previous plan was cancelled due to blocked card. Today, I spoke to Nilin who sounded very busy but still managed to help me put back... See more

I had to make an enquiry in regards to making an out if plan SMS message (international), and for some reason it would not go, even though my plan is a monthly rolling paid by DD. I went onto the ch... See more

Very very decent - been with Lebara for coming up to three years now. Their signal abroad is fantastic (and included in package!!). Really cheap too. Nice to have a company where you don't feel like y... See more

I was in a very difficult situation. Was not able to contact anyone because of no data in mobile. Shoaib from lebara support helped me and he recharged my number without any money demand. This is very... See more

Lebara provides cheapest affordable plans for roaming with great connectivity. I like to give real life example of their service. Talha from lebara has Literally saved my life. I am abroad and my phon... See more

So I was trying to sort out amount of the numbers connected to my account of the number I do have attached and ain’t used. One customer service members hang up the phone when I was still talking to hi... See more

Lebara customer care service is really good. Reason behind mentioning that is it's employees behind the scene, especially the one who helped with one of our queries (Mansi)!!! Mansi went above... See more

I recently switched from EE to Lebara, and I am now paying less than half of what EE offered as its best deal. The switch and keeping my number was all done quickly and smoothly; communications w... See more

I noticed my Data was running low while roaming abroad and called to ask what I could do, firstly it’s awesome that I could speak with a human, Raj was prompt and polite while maintaining a professio... See more

Had a problem with a lost sim card and it's attachment to my account - couldn't cancel my subscription payment without the card. Chatted with RAHUL VERMA in their customer assistance and he (or she?)... See more

A great price and overall package, easy to set up and no issues so can’t really comment on customer service experience as I didn’t need it. Does make you more aware of how much the big providers are t... See more

I changed to Labara yesterday my experience was very good I'll explain why.. They were extremely helpful The person I spoke to was very knowledgeable efficient and willing to help totally opposite t... See more

Very helpful customer service. Immediately gripped and understood the fault and sorted it efficiently and quickly. Shahrukh even called me back 15 mins later to check the problem was now resolved H... See more

Have liked being with lebara for the most part. Their app is intuitive, the prices are decent, support has been great. But I'm really disgruntled that they're offering their e-sims to NEW customers f... See more

I have been with Lebara for a few years after leaving Three. I got a sim only contract via a Money Saving Expert link. It's perfect for me. Unlimited calls,unlimited text and data that fits my needs... See more

I wanted to carry over my old phone number onto the lebara network. All seemed fine until I message my contacts and the temporary phone number provided by lebara is the number my contacts receive i... See more

Not only is this the cheapest provider I've found, but the service is consistently better than other well known providers I've used. And, unlike those other providers, they don't spam or try to hu... See more

Having locked myself out of my phone I was somewhat stressed. My contact with Anurag Tripathi was somewhat prolonged as I was unable to give answers to some security questions. However, his patience... See more

Why did I not change to Lebara sooner ? Having been with Vodafone for over 20 years which has poor customer service and is expensive . Lebara customer service is friendly and responsive . Amazing... See more

samir was very professional, polite and helpful. he sorted out my request with expertise. he is an asset to lebara. Please pass on my comments to his superiors. Thank you

Fariyaz was super helpful. Thank you so much for being such a professional and paying attention to detail in your customer service. Definitely deserves a raise. Thanks to Fariyaz I have solved a pro... See more

Pratik Pawar was my agent handling my query. Despite me giving him confusing information he was able to understand my query and promptly sort out my issue. Great service!

Had to wait about 5 minutes to speak to an advisor . Shoaib was very helpful and patient, helping me to set up an additional Lebara SIM for my wife's phone and on my account. All sorted efficientl... See more

I really rate Lebara and have used them since July this year. Here is the reason why. I am an EE customer and have been since they were T- Mobile, over 20 years. Every year we go abroad, EE have incre... See more

I was setting up the phone on behalf of my grandmother, I was put through to Arnold and he was very helpful. He reassured me for any worried I had setting up a plan for her, talked me through step by... See more

Excellent customer service by Darshan. Upon purchase of SIM, while there was no receipt of SIM despatch, customer service was able to confirm delivery (and prompted further search to find the SIM card... See more

Punit has been an amazing customer care representative! I can’t thank him enough for saving my day my satnav is finally back in action thanks to his help.

Been with Lebara now for over 4 years and the service has been great, changed phones a couple of times and never had a problem with new sim's or the customer service.Highly recommended...

I was having great difficulty registering a replacement sim card. I was getting no where, so I phoned Lebara technical department for help. There man was extremely helpful and sorted me out very eff... See more

Had some trouble activating my SIM card for some reason. Which was a pain. However the help from the customer service team member (Anita) was superb - calm and helpful.

Great service and great signal and the fact you can use abroad with free minutes and the data you can use honestly been brilliant since I moved over and easy to get help when needed.

I made a mistake by purchasing an eSIM for my incompatible phone model. However, the team at Lebara, especially the amazing Juveriya, was incredibly kind and helpful in assisting me. Thanks to their s... See more

I very rarely come on Trustpilot to give an unsolicited positive review, but I must say, Lebara Mobile absolutely deserves it. I've been with this network now ever since I left 3 (which use... See more

Great mobile network, have been with them for a few years with great prices and great service. Just changed to another plan a was walked through the changeover by Ajinkya who basically has done it for... See more

Himanshu was very kind and helpful. My roaming data was not working effectively. It ran out of data. He kindly offered 1GB to help me getting through difficult time.

I am a new customer to Lebara following the decision of my existing provider to increase both my data allowance and monthly cost without bothering to tell me and then not being able to offer me any... See more

I wanted to terminate my contract with Lebara, the person called Aman Attar was really helpful. He done that straight away and gave me useful information. Thank you Aman

I had a last min change of plan and happen to be working from home and didn't have enough data at all. My renewal was in 4 days so didn't want to spend any extra amount! But thanks to Rahul...he was... See more

Customer service call made just now - very responsive compared to the provider I am switching across from Shoaib who I spoke to was very helpful

I'm giving 5 star rating for shubangi. She is very quite and well minded.she solve my problem without any mistake and carefully. Sh's very understanding. I feel very happy to give me chance to make a... See more

Anuradha was very concise and patient explaining my valuable offers from Lebara. Lebara has also satisfied my calling and network needs since I arrived in the United Kingdom

Aarti Jain is very patient and so nice for helping me solve my problems! And the problems all have been settled successfully! I really appreciate for her helping!

Good experience. Problem solved and refund raised by helpful staff member Chinmaya. So good to get things sorted quickly and efficiently.

Very good communication with Juveriya who made it quick and easy to deal with my enquiry and sorted it out very quickly. Thanks

I was having some issues setting up my new Lebara SIM. On a chat Aniket was extremely helpful and sorted out my issues.

Ashish was very helpful and understood what I needed even though I was was unsure if u know what I mean always have good experience