Greenhouse Stores Reviews 178

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's helpful and informative service, particularly for those new to gardening. People highlight the staff's expertise in guiding them through different greenhouse options without pushing for the most expensive choices. Consumers also value the clear instructions and well-engineered products, which make assembly straightforward, even for those not confident in DIY. Consumers consistently praise the delivery service, noting prompt and well-coordinated delivery. The delivery personnel are often described as friendly and helpful, even offering tips for assembly and maintenance. The company's after-sales service receives accolades, with consumers reporting quick and hassle-free resolutions to any issues, including full refunds when necessary. Overall, individuals express high satisfaction with both the products and the service provided.

Based on these reviews

Rated 4 out of 5 stars

Very happy with the greenhouse, and expertly installed by Jeremy. He left no mess and completed the job on his own. Would recommend this company.

Rated 4 out of 5 stars

Easy to find online, easy to order, good support and follow up..they even stored the greenhouse while I sorted out a base.

Rated 4 out of 5 stars

Greenhouse ordered 14/1/25 - delivered 24/4/25 with one piece missing (a shelf) which I received on 19/6/25. I dealt with Ian Willstead who was very helpful. The construction crew arrived on the eveni... See more

Rated 4 out of 5 stars

I bought a 6x4 greenhouse. Although delivery was longer than the 4-6 weeks quoted when it did arrive and was installed I was very pleased with it. It does what it should do and the installers were b... See more

Rated 5 out of 5 stars

My dad's greenhouse was put together quickly and the surrounding area was left clean and tidy with any rubbish disposed of. Highly recommend Jeremy for any greenhouse installations.

Rated 5 out of 5 stars

Delivered on time and assembled by Dan from Garden Services who was exceptional good at his job. We are very pleased with the quality and finish of the greenhouse and thougherly recommend this company... See more

Rated 5 out of 5 stars

Greenhouse (Vitavia 5000 in green) was delivered on time even after a mixup, (which was my own fault) with the postcode. Ian contacted me on various occasions to let me know where I was with the order... See more

Rated 5 out of 5 stars

Delivered as promised and although I had to chase a bit to get the installer booked in, it all seemed to work OK and I'm very pleased with the finished result. Jeremy the installer was very good ...... See more

Rated 5 out of 5 stars

We bought an 8x4ft lean-to greenhouse which we have attached to the side of the garage in the back garden. The delivery driver was very helpful and helped us put the glass and frame in the shed. Const... See more

Rated 5 out of 5 stars

I had excellent dealings with Ian Wilstead and I was probably a difficult customer as I was starting from ground zero asd far as greenhouses are concerned. Ian was most communicative via the chat and... See more

Rated 5 out of 5 stars

I have just finished having my Vitavia Green Venus 5000 6 x 8 Greenhouse erected yesterday. Greenhouse Stores were very helpful when I was ordering. It was delivered when they said. I had been looking... See more

Rated 5 out of 5 stars

We have just finished erecting a 6 x 6 Vitavia greenhouse with the optional base and toughened glass. The instructions were clear and easy to follow with the precision cut aluminium sections. The gla... See more

Rated 5 out of 5 stars

These days there are so many promises of fantastic deals, quick service and free deliveries, but do they always deliver? Greenhouse Stores have, bless them ! I called on a Friday afternoon desperatel... See more

Rated 5 out of 5 stars

I paid a deposit for a greenhouse but unfortunately circumstances changed so I had to cancel my order a few months after it was placed. I spoke to Ian Willstead who immediately agreed to... See more

Rated 5 out of 5 stars

I'm very pleased with the greenhouse. Its green finish is attractive, and it has a number of useful features, such as automatic opening vents, fold-away shelves and rain water collection. The deliver... See more

Rated 3 out of 5 stars

There's a national emergency and the Guys at Greenhouse stores must be overrun..or even ill ….or employees family ill with this deadly virus , a green house not sitting in the back of my garden is no... See more

Rated 5 out of 5 stars

I didn't have much of a clue about greenhouses but as a family we decided to have a go at growing our own. I called Greenhouse stores as there prices were the most competitive and found their sales st... See more

Rated 5 out of 5 stars

My new greenhouse was installed for me yesterday after ordering it in the last week of November. The installers turned up at 9am sharp with my new greenhouse on the back of the truck. They were done w... See more

Rated 5 out of 5 stars

I'm not a very confident DIY sort of chap and it was with some trepidation that I ordered a 8x12 Vitavia aluminium greenhouse. The delivery was prompt and coordinated to suit me by the company. I... See more

Rated 5 out of 5 stars

Fantastic service. The value here is unbeatable, and the service does not suffer at all for it. I was kept very up to date with my delivery, and was contacted by a very pleasant, cheery lady to arra... See more

Rated 5 out of 5 stars

As someone who has only just ventured into the world of gardening and after looking into various greenhouses, i was very glad to that i came across Green House Stores. I'd spent hours and hours peru... See more

Rated 5 out of 5 stars

I ordered a Vitavia 6x10 Black Venus 6200 Greenhouse and Martyn went through my order and advised on different aspects. His team came to install and Wow done expertly and kept me informed through tour... See more

Rated 5 out of 5 stars

I had a 8x6 ft greenhouse delivered a few weeks ago and just got round to putting this up. One pane was cracked and I cracked the air vent. I emailed GH Stores on Monday and received a response back... See more

Rated 5 out of 5 stars

I love my new green house and potting shed , excellent customer service and delivery . Potting shed is beautiful ( i might move in ! #retirement goals ) the 'swallow company' that delivered and bu... See more

Rated 5 out of 5 stars

So excited! I have a Vitavia Venus 3800, 6 x 6 Greenhouse. For me, great value for money. Delivered on time by the lovely Dave, thank you, paid for installation. The guys came on Monday, hour & half/... See more

Rated 5 out of 5 stars

Excellent company to deal with. Very happy with the Greenhouse. It was well packaged and everything was there. Everything went like clockwork including the Delivery. The Driver was great and nothing... See more

Rated 5 out of 5 stars

I purchased the 6ft by 4ft greenhouse with horticultural glass. It’s great quality and I would highly recommend this product. Delivery was easy and without any fuss.

Rated 5 out of 5 stars

Jeremy is quick and highly skilled. Job left spotlessly clean. Highly recommended

Rated 5 out of 5 stars

Great service and fast delivery. The Palram hybrid 6x8 silver is fantastic starter for us. Easy to follow instructions. Pleased with the finished product.

Rated 5 out of 5 stars

I bought a greenhouse starter kit from them for my mum's birthday (which she loved) and they were incredibly helpful. Would use them again (thinking about one for myself).

Company replied

Rated 4 out of 5 stars

I am pleased my Suncast shed it provides an attractive addition to my garden. The shed was delivered in good time considering the current lockdown restrictions and it only took anl afternoon to put it... See more

Rated 5 out of 5 stars

Ordered two 10x8 greenhouse from this company. Ian was great and he was very helpful the greenhouse arrived on the day stated the . The greenhouses I found were very easy to put together

Rated 5 out of 5 stars

The product is excellent, delivery driver very helpful and put things where he was asked to. Delivered on the day it was promised.

Rated 5 out of 5 stars

Goods received well packaged direct from Halls Greenhouse. Great sevice and very helpful. The greenhouse was great and can't wait to get growing in it!!

Company replied

Rated 5 out of 5 stars

My Swallow Kingfisher greenhouse arrived today, 23rd May, exactly on time as quoted and one hour later was finished and ready to use. I am delighted with it. 6'x 8' as ordered in oiled wood; an asset... See more

Rated 5 out of 5 stars

The ordering process was very efficient. I ordered a Vitavia green house 10x8. It was delivered on time and the installation was very professional. Overall very happy with the whole process.

Rated 5 out of 5 stars

The Vitavia Apollo 8x6 greenhouse was a great investment. It was surprisingly easy to assemble and the helpful staff made sure I got exactly what I needed. Great service.

Rated 5 out of 5 stars

The Lichfield wooden greenhouse is a real centerpiece in our garden. It was easy to put together with clear instructions. GreenhouseStores delivered quickly and offered excellent support during the pr... See more

Rated 5 out of 5 stars

Bought the venus 5000 8x6 in black with toughened glass. Delivery was scheduled and delivered on time by a very helpful driver. Assembly was pretty straightforward and I had no problem contacting... See more

Rated 5 out of 5 stars

Very professional company delivered on time the driver was very helpful and careful my greenhouse was very well wrapped and not one item missing the glass was well packed and no cracks at all so overa... See more

Rated 5 out of 5 stars

The Elite lean-to greenhouse fit perfectly along the side of our house. GreenhouseStores made the whole experience smooth. Quick delivery, excellent communication, and the build quality is top tier.

Rated 5 out of 5 stars

I bought the Elite Compact Greenhouse and had it installedsuper smooth process. Installation service made everything easy, and the quality is fantastic. Thanks to GreenhouseStores for making it hassle... See more

Rated 5 out of 5 stars

We went with the Lichfield wooden greenhouse and it’s been brilliant. It’s well built, solid, and stylish. The instructions were spot on. Really happy with how everything turned out.

Rated 5 out of 5 stars

Set up the Vitavia Venus Greenhouse last weekendeverything from delivery to construction went perfectly. Didn’t expect it to be this easy to build. A great find for garden lovers.

Rated 5 out of 5 stars

The Vitavia Venus Greenhouse was exactly what I needed as a beginner. Easy to build with great instructions. The team guided me wellhonest advice and quick responses. Excellent service overall.

Rated 5 out of 5 stars

Got the Elite lean-to greenhouse recently. Compact but very sturdy. GreenhouseStores knew exactly what would fit my space and didn’t try to upsell. That kind of honesty goes a long way.

Rated 5 out of 5 stars

Ordered a little greenhouse for my Dad to keep him busy. Got good advice on what greenhouse would be best for him as he's not steady on his feet. Got one with nothing to step over to get in for safet... See more

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Company details

  1. Garden Center

Written by the company

Greenhouses in aluminium and timber from Greenhouse Stores. Browse our selection of freestanding, lean to and wooden greenhouses for sale. FREE Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

178 reviews

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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Website is formatted perfectly .

Website is formatted perfectly .
This makes a massive difference when researching.

Great choices and photos .

Competitive prices

Ten years warrenty

Had just what we wanted

Allowed for ad ons

Order arrived in less than a week.

Amazing customers. Service

Delivery on point.

Most important

Shed is very good quality and easy to fix up.

Extremely happy

September 24, 2023
Unprompted review
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Rated 2 out of 5 stars

Poor Customer Relations

I purchased a greenhouse one year ago which was not correctly installed. I dealt with the incorrect installation with the fitter separately, but was disappointed with the customer service I received from Greenhouse Stores (the distributor) and Vitavia, the greenhouse manufacturer.

They were slow to respond to my complaint, and I had to google a different email address to the one cited in my purchase receipt before I got any response at all.

They didn't have sufficient stock to make it easy to send replacement parts. Instead they sent very vague instructions for sourcing replacement glass panes 'from local glass suppliers'. This is not user-friendly for a retail client.

When I had an issue with the greenhouse they were only able to send me a list of how the greenhouse was not fitted correctly, yet my installer tells me that some of your assessment was incorrect.

Furthermore, the assembly instructions are too complicated compared to competitors e.g. simplicity greenhouses.

When I sent them this feedback they seemed to just argue my points rather then take any feedback on board. They didn't even apologise for ignoring my first few emails that went to an email address they don't use anymore - the most basics customer service error!

It doesn't bode well for the after-care of my greenhouse which I hope will last for decades and to need further after-care. I have since heard that simplicity greenhouses are much better and wish I had purchased one of those.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Quick delivery, great customer service

Placed an order using this site then found the same greenhouse cheaper elsewhere. Emailed customer service to see if they would price match even though I'd already paid and they very quickly replied and refunded me the difference!! Delivery was super quick and overall very impressed with the company and the greenhouse.😊

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

This company can only get 5 stars all…

This company can only get 5 stars all round. Fantastic service, any issues dealt with so fast and accurately, helpful, handy easy to deal with and pick up the phone immediately, no on hold no hassle nothing is too much trouble. I couldn't reccomend them enough. Quality product easy to understand 👌

February 3, 2023
Unprompted review
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Rated 3 out of 5 stars

Nightmare company

Nightmare company! Just read reviews and it looks like, when they deliver on time all is well? But when a delivery has got into the 3rd month it’s a total joke company. I’m also on hold for over 10 minutes at 3pm in the afternoon and no one is answering. 4th call today as well. I would not recommend this company to anyone. I will update if things improve.
I’ve since had to pester slightly but it worked and my shed is being delivered today. They had real issues with their supplier and had to upgrade my shed. So it was a terrible start, but they have redeemed themselves slightly. Cheers to Ian who managed to resolve this issue for me.
Update. They are now threatening to remove this post if the don’t give them further information? And a year later, unsurprisingly.
The shed came well packed to be fair. After a fair bit of unpacking i was ready to go. Unfortunately the roof was an absolute nightmare! I had to use some extra wood to get it straight as it’s poorly made up of four separate pieces. I did everything the guide said and it’s laid on a nice new flat surface. It still took ages to get it to a level where the felt lay nicely, but I managed a decent level eventually.
My advice if you thinking of a shed from this company is to get them to build it. What it costs in hard cash will be made up by you having a stress free full day.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars
Invited

Exceptionally high quality product

The experience from beginning to end was impressive including details of the necessary foundations required. The final product is of exceptionally high quality with friends and neighbours very impressed.

August 7, 2022
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Rated 5 out of 5 stars
Invited

Potting Shed …

I would 100% recommend greenhouse stores for there support,product,delivery & knowledge. They delivered installed on time, on budget with no hidden costs. Professional installation guys that were polite, clean & tidy. Thank you.

August 4, 2022
Rated 5 out of 5 stars
Invited

Great service

Well worth waiting for my greenhouse as it is just what i wanted it was erected on th date thst we agreed and the fitters were very efficient

August 4, 2022
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Rated 5 out of 5 stars
Invited

Great company to deal with

Great company to deal with, order simple and as long as their requests are followed and complied with they are very help and efficient. The company are good communicators and keep you informed of progress and delays should the occur. Fitters arrived on time worked well and at a good speed, they are very clean and know what they are doing. Overall very satisfied.

July 22, 2022
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Rated 5 out of 5 stars
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Review of Greenhouse purchase for Wooler, Northumberland

Review of Greenhouse purchase for Wooler
The fitting team of two arrived early after a long journey. They were very friendly and businesslike. They got on with the job immediately and carried out the work quickly and methodically. The job was finished in well under 2 hours. The end product looks excellent and is well designed. My wife seems to spend half her life pottering in the greenhouse now. The whole process from order to installation was handled professionally by Greenhouse. We're very pleased.

July 22, 2022

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