Ember Home Reviews 473

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the products and the service provided. Consumers appreciate the distinctive furniture, which brings a unique touch to their homes. People highlight the excellent customer service, noting the responsiveness, friendliness, and helpfulness of the staff. Consumers value the efficient order processing and timely delivery service. Reviewers mention the careful packaging and the courteous delivery personnel who go the extra mile. Customers also appreciate the proactive communication throughout the entire process, from initial inquiries to after-sales support, ensuring a smooth and satisfying shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ember homes is one of the my favourite Leamington spa places to go to . I love everything in there quite literally !!! It’s like a home from home , beautiful open hearted staff and they always ma... See more

Rated 5 out of 5 stars
Verified

I don’t usually buy furniture online and I was a bit nervous as the prices were so much cheaper than around south Devon. The 2 cupboards we purchased are fabulous individual pieces of Indian furnit... See more

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Rated 5 out of 5 stars
Verified

The team kindly kept our heavy sandook in store until we could collect it and arranged for someone to help load it into our car, conveniently parked in the loading bay outside the shop. Much appreci... See more

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Rated 5 out of 5 stars
Verified

Excellent from start to finish..found the perfect tv unit..I was kept informed from when I ordered to when it was delivered and Ember Home also made sure I was happy with my purchase..I will definitel... See more

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Rated 5 out of 5 stars

Absolutely fantastic! I simply cannot fault this company. From ordering to delivery, the communication was beyond anything I’d expected. The product itself was of such good quality, delivered c... See more

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Rated 5 out of 5 stars

Happened to walk past this shop by chance when we visited Leamington Spa one day and what an AMAZING find! Having South Asian heritage, we couldn't help feel that strong sense of nostalgia as we walk... See more

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Rated 5 out of 5 stars
Verified

Fantastic shop with a massive selection of furniture and house wares! Best place for Indian furniture all individually hand crafted and beautifully made. Well worth a drive out! Service from Vanda ha... See more

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Rated 5 out of 5 stars
Verified

Helpful staff, great stock I absolutely love Ember Homes and travel to Leamington just to visit. I always leave with a wonderful purchase either for myself or a gift for my family.

Rated 5 out of 5 stars
Verified

The just lovely Varda remembering me as usual and going out of her way to help. She is just a fantastic asset to the store and followed up with e mails to keep me posted. My sister in law and... See more

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Rated 5 out of 5 stars
Verified

Our favourite site! Fabulous distinctive furniture that has made our home both special and unique. Ember have a really genuine interest in how their furniture looks in our home, along with friendly ad... See more

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Rated 5 out of 5 stars

I would highly recommend buying from Ember home. I recently bought a very beautiful mirror made from vintage reclaimed wood. It was packaged with the utmost care. It arrived within a week. I am also v... See more

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Rated 5 out of 5 stars
Verified

Excellent service from this company. Answered my queries quickly and efficiently so I could go ahead and order. Communication was great all the way and was very pleased with my reclaimed butchers bl... See more

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Rated 5 out of 5 stars
Verified

I can find no fault with this company. From initial enquiries to after sales follow up, Vanda's communication was first rate. A rare thing these days. The delivery experience was speedy and effi... See more

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Rated 5 out of 5 stars
Verified

Exemplary customer service from Ember Home. It was my first time ordering with them and the entire process from start to finish was smooth and transparent. Beyond pleased with my bookcases. Post... See more

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Rated 5 out of 5 stars

From discussing what I wanted and when I wanted it (not for 6 months), they sourced more stock from their Indian trip and stored them until I was ready. The cabinets are better than I could have... See more

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Rated 5 out of 5 stars
Verified

Respond immediately to on line queries. Very helpful in reserving items for in store viewing, without obligation to buy. Super helpful shop staff when making decisions about large items. Reasonably... See more

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Rated 5 out of 5 stars
Verified

All furniture is unique and well built and lots of interesting decor options. Amazing service, help and guidance in choosing a piece of furniture. Very helpful!

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Rated 5 out of 5 stars
Verified

Appears to have an interesting range of products that are not your ordinary mass produced bland stuff sold by other outlets. Prompt despatch of goods. Very helpful customer service, especially hel... See more

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Rated 3 out of 5 stars
Verified

I had too chase the product delivery several times. lack of communication about the late delivery. The sideboard was incomplete, one of the door knobs had fallen off but I just repaired it myself and... See more

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Rated 5 out of 5 stars
Verified

Would definitely recommend purchasing from Ember home. Ordered a piece of furniture which was as beautiful as the picture . Received a prompt and efficient service -with lovely emails updating me on m... See more

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Rated 5 out of 5 stars
Verified

Brought two frames from shop but when I got home wish I had brought a mirror as well to go with them, so contacted shop and they sent me photos so I could choose which one….I ordered on Wednesday afte... See more

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Rated 5 out of 5 stars
Verified

The service and communication was excellent throughout. Delivery was on time and the item was placed where I wanted. The advice on looking after the item was very helpful. This is a great company with... See more

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Rated 5 out of 5 stars
Verified

Beautiful cabinets and brilliant customer service from beginning to end. My postal code is not covered by their own delivery service, but I got in touch with them by email and they swiftly arranged... See more

Rated 4 out of 5 stars
Verified

Ordered 2 mirrors, both arrived on the day and time promised. One was in perfect condition. Unfortunately the other was damaged in transit so has gone back to the shop for a new mirror to be installe... See more

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Rated 5 out of 5 stars
Invited

We ordered a lovely reclaimed wood wall mirror from Ember it was delivered within a few days at a convenient time for us. customer service is responsive and very friendly. Ember will always be high on... See more

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Rated 5 out of 5 stars
Verified

The Ember Home store, in addition to having incredible items, has a wonderful team, they are very attentive and really care about the customer. I loved both experiences I had shopping at this incr... See more

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Rated 5 out of 5 stars

Highly recommended. Bought a cabinet from Emberhome and the whole process couldn't have been better. I was contacted by email after placing my order and updated regularly. Delivery was excellent. The... See more

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Rated 5 out of 5 stars
Verified

I'm very pleased with the console I ordered, it looks great in my hallway. You are always a bit nervous buying furniture on line, but it's everything I expected. The two guys who delivered the furnit... See more

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Rated 5 out of 5 stars

I bought a lovely set of lockers. I visited the store and fell in love and went home and it didn’t take me long to decide that I needed them. I ordered online and they were in touch quickly to arrange... See more

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Rated 5 out of 5 stars
Verified

Stunning mirror.Excellent quality. Packaged with the utmost care. Arrived within a week. Great customer service. Reponded to my emails promptly. I would most definitely buy from Ember home again. 5... See more

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Rated 5 out of 5 stars
Invited

This is not the first time we have brought furniture from here and we can not praise them enough for the quality of all the items we have purchased and there excellent customer service. If we can fit... See more

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Rated 5 out of 5 stars
Verified

An absolutely beautiful piece of furniture - not only that - delivery was well informed and kindly delivered by 2 guys that were extremely careful and respectful. Would 100% use again and recommend

Company replied

Rated 5 out of 5 stars
Verified

This company were extremely helpful in assisting me in buying two beautiful pieces of furniture. They came back to me immediately after my initial enquiry and I received superb service throughout the... See more

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Rated 5 out of 5 stars
Verified

Beautiful shop with amazing stock. Pavan was so helpful and everything explained clearly. The origin of everything in the shop was so interesting. Communication for delivery was brilliant.

Company replied

Rated 5 out of 5 stars

The cupboard is perfect! Looks stunning against deep blue walls. A real statement piece. Slight hiccup with the courier but Ember resolved it without fuss. Thank you. Plan to purchase further pieces.... See more

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Rated 5 out of 5 stars
Verified

Very pleased with our media unit. Order was processed efficiently, emails to confirm and advise of delivery received and the item arrived in the designated time slot. Fabulous addition to our room and... See more

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Rated 5 out of 5 stars
Verified

A wonderful shopping experience. I had already looked online, but decided to pop into the shop. Beautiful things, at competitive prices and really helpful staff. Found exactly what id been looking... See more

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Rated 5 out of 5 stars
Verified

I have had a few pieces from Ember Homes and it is all beautiful, so different and solid and well made, I get compliments from everyone who sees it

Company replied

Rated 5 out of 5 stars
Verified

This is the first time I have purchased any item from ember Home so I was a bit apprehensive, but I shouldn’t have worried. From the time i placed my order to the delivery it was a pleasure. The compa... See more

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Rated 5 out of 5 stars

Such INCREDIBLE service! so incredibly helpful and kind. They went above and beyond for me when the website wasn’t working on my phone. The best service I have ever received. Regular communication sin... See more

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Rated 5 out of 5 stars
Verified

I am very pleased with everything I have bought over the last few years from Ember. The staff are always very helpful and my recent purchase was carefully delivered to me. If you like beautiful wel... See more

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Rated 5 out of 5 stars
Verified

This is my second purchase with Ember Home and it’s the same great quality and outstanding customer service as before. Keep up the good work!

Company replied

Rated 5 out of 5 stars
Verified

Customer service was great, they made us a besoke table to fit our needs, which looks fantastic in our kitchen. Very pleased with the service provided from Ember Home.

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Rated 5 out of 5 stars
Verified

The furniture and picture frames were of outstanding quality. The delivery service was amazing. I will be buying from this company again as I honestly could not fault a thing.

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Rated 5 out of 5 stars
Verified

Quality products, professional, polite and caring service. Love to shop with them and actively send others their way.

Company replied

Rated 5 out of 5 stars
Verified

Great service and the headboard arrived exactly as expected. We needed to arrange delivery to Scotland and they team at Ember Home were really friendly and responsive in helping us organise this.

Company replied

Rated 5 out of 5 stars
Verified

Amazing shop full of exciting and different things, customer service was excellent. Used their home delivery service which was reasonably priced, cabinet arrived packaged well and the two delivery... See more

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Rated 5 out of 5 stars
Verified

Fantastic furniture, slight delay but communication was brilliant throughout. They managed to fit the delivery around work commitments and times. Very helpful good customer service will recommend.

Company replied

Rated 5 out of 5 stars
Verified

Fab quality furniture, great delivery staff so friendly and helpful! And in the shop lovely lady too!! I will be back the shop is so gorgeous!!

Company replied

Rated 5 out of 5 stars
Verified

Delightful company to buy from with exceptional quality reasonably priced products

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Mirror Shop
  6. Rustic Furniture Store

Written by the company

Reclaimed & Upcycled, Vintage & Industrial and Traditional East Furniture, Homewares and Accessories. Showroom in Leamington Spa.


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars
Verified

A store full of incredible pieces and love

Ember homes is one of the my favourite Leamington spa places to go to .
I love everything in there quite literally !!!

It’s like a home from home , beautiful open hearted staff and they always make me feel special . The big Indian doors , furniture etc are all exquisite . Great great store 💫🌟🍃

October 23, 2025
Rated 5 out of 5 stars
Verified

Brilliant customer service

Beautiful cabinets and brilliant customer service from beginning to end.
My postal code is not covered by their own delivery service, but I got in touch with them by email and they swiftly arranged a third party currier to deliver the cabinets, which arrived in perfect condition.

October 6, 2025
Rated 5 out of 5 stars
Verified

Fantastic furniture

Fantastic furniture, slight delay but communication was brilliant throughout. They managed to fit the delivery around work commitments and times. Very helpful good customer service will recommend.

October 10, 2025
Ember Home logo

Reply from Ember Home

Hi Debbie, Thank you so much for your kind words. They make our day! Im glad we made it work for you :) Take care.

Rated 5 out of 5 stars
Verified

Original designs

Love the originality of the items.

October 4, 2025
Ember Home logo

Reply from Ember Home

Dear Aiden,
Thank you very much for the 5-star review and for expressing your appreciation for our shop! It means a lot to our team! We're glad you found us and hope to hear from you again in the future. :)

Rated 5 out of 5 stars
Verified

Excellent from start to finish..

Excellent from start to finish..found the perfect tv unit..I was kept informed from when I ordered to when it was delivered and Ember Home also made sure I was happy with my purchase..I will definitely order from Ember Home again..delivery was also very helpful..they even put my purchase where I wanted it to go…

October 3, 2025
Ember Home logo

Reply from Ember Home

Thank you so much for your kind words Suzi! It makes our day to hear that you had such a lovely experience with us. Have a great day, take care :)

Rated 5 out of 5 stars
Verified

Excellent service.

Very straightforward online purchase.
Communication was excellent straight through the purchase to delivery.
Love my cabinet highly recommend thankyou.

September 27, 2025
Rated 5 out of 5 stars
Verified

I have had a few pieces from Ember…

I have had a few pieces from Ember Homes and it is all beautiful, so different and solid and well made, I get compliments from everyone who sees it

September 24, 2025
Ember Home logo

Reply from Ember Home

Dear Jayne, thank you so much for taking the time to write this lovely review and giving five stars based on your experience! We deeply value your support and hope to continue sourcing fantastic pieces for you. :) Take care!

Rated 5 out of 5 stars
Verified

Amazing shop

Beautiful shop with amazing stock.
Pavan was so helpful and everything explained clearly. The origin of everything in the shop was so interesting. Communication for delivery was brilliant.

September 23, 2025
Ember Home logo

Reply from Ember Home

Dear Hilary, Thank you so much for your fantastic 5-star review! We truly appreciate it and are glad we could help. We hope you enjoy your furniture! Take care :)

Rated 5 out of 5 stars
Verified

A great store for unique pieces and decor


All furniture is unique and well built and lots of interesting decor options. Amazing service, help and guidance in choosing a piece of furniture. Very helpful!

September 21, 2025
Ember Home logo

Reply from Ember Home

Dear Raj, We sincerely appreciate your 5-star review and that you took the time to share your experience! It was our pleasure to help, and we hope to see you again in the future. Take care!

Rated 5 out of 5 stars
Verified

Unique purchases

Quality products, professional, polite and caring service. Love to shop with them and actively send others their way.

September 15, 2025
Ember Home logo

Reply from Ember Home

Dear Diane, We are truly grateful for your trust in us over the years! Knowing you enjoy your furniture and that you've passed along recommendations means more than we can say. Your support has played such a big part in our journey, and we couldn't be more thankful. Thank you!

Rated 5 out of 5 stars
Verified

Brilliant little find

Friendly and knowledgeable staff made purchasing this beautiful item of furniture easy. Flexible and accommodating whilst arranging delivery.

September 7, 2025
Ember Home logo

Reply from Ember Home

Dear Gail, thank you so much for the five-star and for taking the time to share your experience! We truly appreciate it and are glad we could help. Take care. :)

Rated 5 out of 5 stars
Verified

Fab quality furniture

Fab quality furniture, great delivery staff so friendly and helpful! And in the shop lovely lady too!! I will be back the shop is so gorgeous!!

September 4, 2025
Ember Home logo

Reply from Ember Home

Dear Caroline, thank you for taking the time to send such a lovely review! Your kind words have made our day! We hope to see you again soon :)

Rated 5 out of 5 stars
Verified

An absolutely beautiful piece of…

An absolutely beautiful piece of furniture - not only that - delivery was well informed and kindly delivered by 2 guys that were extremely careful and respectful. Would 100% use again and recommend

August 29, 2025
Ember Home logo

Reply from Ember Home

Hi Erika, I'm so glad you're happy with your sideboard, it is a stunner! It's a heavy piece and required some care when delivering. It was our absolute pleasure! Hope to see you again :)

Rated 5 out of 5 stars
Verified

Superb communication

Superb communication - easy and uncomplicated delivery - would definitely use again.

August 2, 2025
Ember Home logo

Reply from Ember Home

Hi Genevieve, thank you for taking the time to review us! It was a pleasure to deliver your items. Next time, we'll try not to be so early! <3 All the best!

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