United Kingdom
Review of Ember Home
The team kindly kept our heavy sandook in store until we could collect it and arranged for someone to help load it into our car, conveniently parked in the loading bay outside the shop. Much appreciated.
Friendly staff and wonderful contents. Always enjoy a browse.
Reply from Ember Home
Patricia, thank you so much for the lovely review and the 5 stars! We are always happy to help and hope to see you again in the future! Take care! :)
Review of Ember Home
Friendly and prompt service. Love the quirky, unusual items at Embers.
Reply from Ember Home
Hi Patricia, we're so pleased you are happy with your experience and purchase with us! Have a wonderful weekend! :)
Review of Must Have Ideas
Like- prompt delivery; good products
Need for improvement: method for giving discounts; adding items at the end (with the incentive of an increased discount).
I would prefer a consistent, reasonably priced policy without all the deals and discounts.
This time I added an item at the end of an order and got TWO deliveries, one with my original order and another with ALL the same items (ie double my original order delivered) plus the extra item.
I kept the items; they were all charged to my credit card on 12 Jan, with no less than 4 costs (£20.97, £38.96, £16.98 and £7.49). I was also supposed to be using an electronic voucher with a discount.
In summary, this was all confusing and I could not be bothered to try to sort it out but has obviously tainted my customer relations with you.
Patricia
Reply from Must Have Ideas
Hello Patricia, thanks for your review.
I'm so sorry to hear about your experience with us. It's always really disappointing for us when a customer has a bad experience and we try to learn from it every time.
We would love the opportunity to put this right for you.
Did you know that we offer a 100 day 'no quibble' money back guarantee on all products? Please get in touch with our UK based customer service team who will be happy to help with this for you.
You can call us free on 0800 999 66 55, between 8am and 8pm seven days a week or you can drop us an email: hello@musthaveideas.co.uk
We look forward to fixing this for you!
Review of Soak&Sleep
